-100
NPS
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Sepura
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About Sepura's Brand
Manufacturer and Supplier of digital radios, systems and applications. The company provides digital mobile radio, vehicle-mounted, fleet management and radio board terminals. Among its major competitors, Sepura is ranked in 2nd place for NPS while Discord is 1st.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Sepura Ranking
- #2 / 2 of its competitors
Sepura NPS
Sepura's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sepura's customers would recommend using the product based on a scale of -100 to 100.
Sepura Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sepura NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -100 | Feb 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
How Other Brands Compare
Sepura is ranked second for NPS among its competitors. Discord comes in first.
Sepura |  Discord | |
| Global Ranking | #- | #289 |
| NPS | -100 | 53 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $2.05B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sepura Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Sepura users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sepura Customer Loyalty vs. Competitors
Compared to its competitors, Sepura's Customer Loyalty score is rated right below Discord.
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Sepura Product Quality
2.2/5
Sepura has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Sepura Product Information
Sepura’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- www.sepura.com
- Company Size
- 501-1,000 Employees
Sepura Product Quality vs. Competitors
Compared to its competitors, Sepura's Product Quality score is rated right below Discord.
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Sepura Pricing
Sepura ROI & Value For Money
1.7/5
Sepura has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Sepura Pricing vs. Competitors
Compared to its competitors, Sepura's ROI score is rated right below Discord.
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Sepura Customer Satisfaction (CSAT)
Sepura Customer Satisfaction (CSAT) Score
50 / 100
Sepura has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sepura Customer Satisfaction vs. Competitors
Compared to its competitors, Sepura's Customer Satisfaction score is rated right below Discord.
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Sepura Customer Service
1.5/5
Sepura has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Sepura's Customer Service
Address
9000 Cambridge Research Park, Cambridge, CB25 9TL Bahamas
Website
www.sepura.com
Sepura Customer Service vs. Competitors
Compared to its competitors, Sepura's Customer Service score is rated right below Discord.
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