-45
NPS
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Shoes For Crews
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About Shoes For Crews' Brand
Shoes For Crews has been the trusted leader in safety footwear to hospitality, healthcare and industrial employees for over 30 years. Among its major competitors, Shoes For Crews is ranked in 2nd place for NPS while Skechers U.S.A. is 1st, and Dansko is 3rd.
Brand at a Glance
71%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Shoes For Crews Ranking
- #2 / 3 of its competitors
Shoes For Crews NPS
Shoes For Crews's Net Promoter Score (NPS) is a -45 with 25% Promoters, 5% Passives, and 70% Detractors. Net Promoter Score tracks whether Shoes For Crews's customers would recommend using the product based on a scale of -100 to 100.
Shoes For Crews Overall NPS
| 25% | Promoters |
|---|---|
| 5% | Passives |
| 70% | Detractors |
Shoes For Crews NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -60 | May 2022 | -60 |
Jun 2022 -67 | Jun 2022 | -67 |
Sep 2022 -50 | Sep 2022 | -50 |
Oct 2022 -55 | Oct 2022 | -55 |
Jan 2023 -62 | Jan 2023 | -62 |
Jun 2023 -64 | Jun 2023 | -64 |
Oct 2023 -67 | Oct 2023 | -67 |
Nov 2023 -57 | Nov 2023 | -57 |
Feb 2024 -48 | Feb 2024 | -48 |
Nov 2024 -50 | Nov 2024 | -50 |
Mar 2025 -42 | Mar 2025 | -42 |
Oct 2025 -45 | Oct 2025 | -45 |
How Other Brands Compare
Shoes For Crews is ranked second for NPS among its competitors. Skechers U.S.A. and Dansko come in first and third.
Shoes For Crews |  Skechers U.S.A. |  Dansko | |
| Global Ranking | #- | #194 | #- |
| NPS | -45 | 17 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $5.69B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shoes For Crews NPS by Gender
Female customers rated Shoes For Crews's NPS 66 points higher than Male customers.
Male
-100
Shoes For Crews's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-34
Shoes For Crews's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Shoes For Crews NPS by Ethnicity
Shoes For Crews's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -34 | Other | -34 |
Shoes For Crews NPS by Age
Shoes For Crews's NPS was rated -34 points by customers ages 36-40 on Comparably.
Shoes For Crews NPS by Usage
Shoes For Crews's NPS was rated the highest by customers who have used Shoes For Crews's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Over 10 Years -50 | Over 10 Years | -50 |
Shoes For Crews NPS vs. Competitors
Compared to its competitors, Shoes For Crews's NPS is rated right below Dansko.
| COMPANY | NPS Score | |
|---|---|---|
| Skechers U.S.A. | 17 |
| Dansko | N/A |
| Shoes For Crews | -45 |
Shoes For Crews Customer Reviews
Out of the 2 Shoes For Crews customer reviews 0 were positive and 2 were constructive. Shoes For Crews customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Shoes For Crews Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Shoes For Crews users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Shoes For Crews Customer Loyalty Score by Gender
Female customers rated Shoes For Crews's Customer Loyalty score 15% higher than Male customers.
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Male
55%
Yes
Female
70%
Yes
Shoes For Crews Customer Loyalty Score by Ethnicity
Shoes For Crews's Customer Loyalty score was rated 70% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
70
out of 100
Other
Shoes For Crews Customer Loyalty Score by Age
Shoes For Crews's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Shoes For Crews Customer Loyalty Score by Usage
Shoes For Crews's Customer Loyalty score was rated the highest by customers who have used Shoes For Crews's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shoes For Crews Customer Loyalty vs. Competitors
Compared to its competitors, Shoes For Crews's Customer Loyalty score is rated right above Dansko, and is preceded by Skechers U.S.A..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Skechers U.S.A. | 74% |
| Shoes For Crews | 71% |
| Dansko | N/A |
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Shoes For Crews Product Quality
2.7/5
Shoes For Crews has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Shoes For Crews Product Information
Shoes For Crews’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Fashion and Beauty
Government & Legal
Hardware and Devices
Quick Insights into Shoes For Crews Product Quality
Shoes For Crews's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Shoes For Crews Product Quality the Highest
Ranked Shoes For Crews Product Quality the Lowest
Shoes For Crews Product Quality Score by Gender
Female customers rated Shoes For Crews's Product Quality score 3.1 stars higher than Male customers.
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Male
1.5/5
Female
4.6/5
Shoes For Crews Product Quality Score by Ethnicity
Shoes For Crews's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shoes For Crews.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2 | Other | 2 |
Shoes For Crews Product Quality Score by Age
Shoes For Crews's Product Quality score was rated 3.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Shoes For Crews.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Shoes For Crews Product Quality Score by Usage
Shoes For Crews's Product Quality score was rated 1.6 stars by customers who have used Shoes For Crews's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Shoes For Crews Product Quality vs. Competitors
Compared to its competitors, Shoes For Crews's Product Quality score is rated right above Dansko, and is preceded by Skechers U.S.A..
| COMPANY | Product Quality Score | |
|---|---|---|
| Skechers U.S.A. | 3.6/5 |
| Shoes For Crews | 2.7/5 |
| Dansko | N/A |
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Shoes For Crews Pricing
Shoes For Crews ROI & Value For Money
2.7/5
Shoes For Crews has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Shoes For Crews ROI
Shoes For Crews's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Shoes For Crews ROI the Highest
Ranked Shoes For Crews ROI the Lowest
Shoes For Crews ROI Score by Gender
Female customers rated Shoes For Crews's ROI score 3 stars higher than Male customers.
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Male
1.5/5
Female
4.5/5
Shoes For Crews ROI Score by Ethnicity
Shoes For Crews's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shoes For Crews.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.3 | Other | 2.3 |
Shoes For Crews ROI Score by Age
Shoes For Crews's ROI score was rated 3.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Shoes For Crews ROI Score by Usage
Shoes For Crews's ROI score was rated the highest by customers who have used Shoes For Crews's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Shoes For Crews Pricing vs. Competitors
Compared to its competitors, Shoes For Crews's ROI score is rated right above Dansko, and is preceded by Skechers U.S.A..
| COMPANY | Pricing Score | |
|---|---|---|
| Skechers U.S.A. | 3.5/5 |
| Shoes For Crews | 2.7/5 |
| Dansko | N/A |
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Shoes For Crews Customer Satisfaction (CSAT)
Shoes For Crews Customer Satisfaction (CSAT) Score
44 / 100
Shoes For Crews has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shoes For Crews Customer Satisfaction
Shoes For Crews's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Shoes For Crews Customer Satisfaction the Highest
Ranked Shoes For Crews Customer Satisfaction the Lowest
Shoes For Crews Customer Satisfaction Score by Gender
Female customers rated Shoes For Crews's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Shoes For Crews Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Shoes For Crews' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Shoes For Crews' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Shoes For Crews Customer Satisfaction Score by Age
Shoes For Crews's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Shoes For Crews Customer Satisfaction Score by Usage
Shoes For Crews's Customer Satisfaction score was rated the highest by customers who have used Shoes For Crews's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Shoes For Crews Customer Satisfaction vs. Competitors
Compared to its competitors, Shoes For Crews's Customer Satisfaction score is rated right above Dansko, and is preceded by Skechers U.S.A..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Skechers U.S.A. | 65% |
| Shoes For Crews | 44% |
| Dansko | 0% |
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Shoes For Crews Customer Service
2.5/5
Shoes For Crews has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Shoes For Crews's Customer Service
Address
West Palm Beach, FL
Website
https://www.shoesforcrews.com
Phone Number
1(800) 523-4448
Quick Insights into Shoes For Crews Customer Service
Shoes For Crews's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Shoes For Crews Customer Service the Highest
Ranked Shoes For Crews Customer Service the Lowest
Shoes For Crews Customer Service Score by Gender
Female customers rated Shoes For Crews's Customer Service score 3.1 stars higher than Male customers.
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Male
1.5/5
Female
4.6/5
Shoes For Crews Customer Service Score by Ethnicity
Shoes For Crews's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shoes For Crews.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2 | Other | 2 |
Shoes For Crews Customer Service Score by Age
Shoes For Crews's Customer Service score was rated 3.5 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
Shoes For Crews Customer Service Score by Usage
Shoes For Crews's Customer Service score was rated 1.6 stars by customers who have used Shoes For Crews's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Shoes For Crews Customer Service vs. Competitors
Compared to its competitors, Shoes For Crews's Customer Service score is rated right above Dansko, and is preceded by Skechers U.S.A..
| COMPANY | Customer Service Score | |
|---|---|---|
| Skechers U.S.A. | 3.4/5 |
| Shoes For Crews | 2.5/5 |
| Dansko | N/A |
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Shoes For Crews as an Employer
4.1/5
Shoes For Crews has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Shoes For Crews scored a -45 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Shoes For Crews would recommend the brand to a friend. ENPS measures how likely Shoes For Crews employees would recommend working at Shoes For Crews to a friend.
Net Promoter Score
-45
NPS Score
| 25% | Promoters |
|---|---|
| 5% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
