Shop 'n Save NPS

Shop 'n Save's Net Promoter Score (NPS) is a -62 with 19% Promoters, 0% Passives, and 81% Detractors. Net Promoter Score tracks whether Shop 'n Save's customers would recommend using the product based on a scale of -100 to 100.

Shop 'n Save Overall NPS

-62

NPS

19%	Promoters
0%	Passives
81%	Detractors

Shop 'n Save NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Oct 2020 -100	Oct 2020	-100
Dec 2020 -100	Dec 2020	-100
Feb 2021 -100	Feb 2021	-100
Mar 2021 -100	Mar 2021	-100
Apr 2021 -75	Apr 2021	-75
Jun 2021 -77	Jun 2021	-77
Dec 2021 -80	Dec 2021	-80
Mar 2022 -81	Mar 2022	-81
Dec 2022 -83	Dec 2022	-83
Mar 2023 -57	Mar 2023	-57
Nov 2023 -60	Nov 2023	-60
Jan 2024 -63	Jan 2024	-63

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.