-46
NPS
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Shoppers World
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About Shoppers World's Brand
Shoppers World operates 40 department stores with locations in NY, NJ, Indiana, Maryland, Virginia, Georgia, Michigan, Illinois, and Texas. Among its major competitors, Shoppers World is ranked in 2nd place for NPS while Walmart is 1st.
Brand at a Glance
73%
Customer Loyalty
2/5
Product Quality
2.4/5
Pricing
1.9/5
Customer Service
Shoppers World Ranking
- #2 / 2 of its competitors
Shoppers World NPS
Shoppers World's Net Promoter Score (NPS) is a -46 with 26% Promoters, 2% Passives, and 72% Detractors. Net Promoter Score tracks whether Shoppers World's customers would recommend using the product based on a scale of -100 to 100.
Shoppers World Overall NPS
| 26% | Promoters |
|---|---|
| 2% | Passives |
| 72% | Detractors |
Shoppers World NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -80 | Aug 2022 | -80 |
Sep 2022 -75 | Sep 2022 | -75 |
Dec 2022 -75 | Dec 2022 | -75 |
Jan 2023 -72 | Jan 2023 | -72 |
Mar 2023 -77 | Mar 2023 | -77 |
Apr 2023 -71 | Apr 2023 | -71 |
May 2023 -73 | May 2023 | -73 |
Jul 2023 -67 | Jul 2023 | -67 |
May 2024 -63 | May 2024 | -63 |
Jul 2024 -49 | Jul 2024 | -49 |
Oct 2024 -45 | Oct 2024 | -45 |
Jun 2025 -47 | Jun 2025 | -47 |
How Other Brands Compare
Shoppers World is ranked second for NPS among its competitors. Walmart comes in first.
Shoppers World |  Walmart | |
| Global Ranking | #- | #104 |
| NPS | -46 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $382.64B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shoppers World NPS by Gender
Shoppers World's NPS was rated -52 by Female customers on Comparably.
Female
-52
Shoppers World's NPS was rated -52 by Female customers on Comparably.
24%
Promoters
0%
Passives
76%
Detractors
Male
N/A
Shoppers World's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Shoppers World NPS by Ethnicity
Shoppers World's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black -50 | African American/Black | -50 |
Other 34 | Other | 34 |
Shoppers World NPS by Age
Shoppers World's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Shoppers World NPS by Usage
Shoppers World's NPS was rated the highest by customers who have used Shoppers World's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -78 | Over 10 Years | -78 |
Shoppers World NPS vs. Competitors
Compared to its competitors, Shoppers World's NPS is rated right below Walmart.
| COMPANY | NPS Score | |
|---|---|---|
| Walmart | 7 |
| Shoppers World | -46 |
Shoppers World Customer Reviews
Out of the 4 Shoppers World customer reviews 1 was positive and 3 were constructive. Shoppers World customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Shoppers World Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Shoppers World users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Shoppers World Customer Loyalty Score by Gender
Shoppers World's Customer Loyalty score was rated 74 by Female customers on Comparably.
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Female
74%
Yes
Male
N/A
Yes
Shoppers World Customer Loyalty Score by Ethnicity
Shoppers World's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shoppers World.
70
out of 100
Caucasian
66
out of 100
African American/Black
70
out of 100
Other
Shoppers World Customer Loyalty Score by Age
Shoppers World's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
51-55 70% | 51-55 | 70% |
61-65 100% | 61-65 | 100% |
Shoppers World Customer Loyalty Score by Usage
Shoppers World's Customer Loyalty score was rated the highest by customers who have used Shoppers World's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Shoppers World Customer Loyalty Score by Industry
Shoppers World's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.
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Shoppers World Customer Loyalty vs. Competitors
Compared to its competitors, Shoppers World's Customer Loyalty score is rated right below Walmart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Walmart | 76% |
| Shoppers World | 73% |
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Shoppers World Product Quality
2/5
Shoppers World has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Shoppers World Product Information
Shoppers World’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Shoppers World's product the highest. Reviewers from the Business and Consumer Services industry rated Shoppers World the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Shoppers World Product Quality
Shoppers World's Product Quality score was rated highest by customers who have used Shoppers World's products/services for 5 to 10 Years, and rated lowest by customers who have used Shoppers World's products/services for Over 10 Years.
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Ranked Shoppers World Product Quality the Highest
Ranked Shoppers World Product Quality the Lowest
Shoppers World Product Quality Score by Gender
Shoppers World's Product Quality score was rated 1.7 by Female customers on Comparably.
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Female
1.7/5
Male
N/A
Shoppers World Product Quality Score by Ethnicity
Shoppers World's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shoppers World.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2 | African American/Black | 2 |
Other 2.3 | Other | 2.3 |
Shoppers World Product Quality Score by Age
Shoppers World's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Shoppers World.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
51-55 1.5 | 51-55 | 1.5 |
61-65 3.5 | 61-65 | 3.5 |
Shoppers World Product Quality Score by Usage
Shoppers World's Product Quality score was rated the highest by customers who have used Shoppers World's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Shoppers World Product Quality Score by Industry
Shoppers World's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.
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Shoppers World Product Quality vs. Competitors
Compared to its competitors, Shoppers World's Product Quality score is rated right below Walmart.
| COMPANY | Product Quality Score | |
|---|---|---|
| Walmart | 3.5/5 |
| Shoppers World | 2/5 |
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Shoppers World Pricing
Shoppers World ROI & Value For Money
2.4/5
Shoppers World has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Shoppers World Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Accounting industry think that they had the lowest ROI from Shoppers World.
Quick Insights into Shoppers World ROI
Shoppers World's ROI score was rated highest by Caucasian customers, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked Shoppers World ROI the Highest
Ranked Shoppers World ROI the Lowest
Shoppers World ROI Score by Gender
Shoppers World's ROI score was rated 2.4 by Female customers on Comparably.
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Female
2.4/5
Male
N/A
Shoppers World ROI Score by Ethnicity
Shoppers World's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shoppers World.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 1.7 | African American/Black | 1.7 |
Other 3.1 | Other | 3.1 |
Shoppers World ROI Score by Age
Shoppers World's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
51-55 1.8 | 51-55 | 1.8 |
61-65 3.1 | 61-65 | 3.1 |
Shoppers World ROI Score by Usage
Shoppers World's ROI score was rated the highest by customers who have used Shoppers World's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Shoppers World ROI Score by Industry
Shoppers World's ROI score was rated the highest by Education industry customers, and the lowest by Business and Consumer Services industry customers.
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Shoppers World Pricing vs. Competitors
Compared to its competitors, Shoppers World's ROI score is rated right below Walmart.
| COMPANY | Pricing Score | |
|---|---|---|
| Walmart | 3.5/5 |
| Shoppers World | 2.4/5 |
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Shoppers World Customer Satisfaction (CSAT)
Shoppers World Customer Satisfaction (CSAT) Score
37 / 100
Shoppers World has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
5%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shoppers World Customer Satisfaction
Shoppers World's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used Shoppers World's products/services for 2 to 5 Years.
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Ranked Shoppers World Customer Satisfaction the Highest
Ranked Shoppers World Customer Satisfaction the Lowest
Shoppers World Customer Satisfaction Score by Gender
Shoppers World's Customer Satisfaction score was rated 38 by Female customers on Comparably.
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38 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 50% |
Shoppers World Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Shoppers World's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Other
Shoppers World's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
Shoppers World Customer Satisfaction Score by Age
Shoppers World's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Shoppers World Customer Satisfaction Score by Usage
Shoppers World's Customer Satisfaction score was rated the highest by customers who have used Shoppers World's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Shoppers World Customer Satisfaction vs. Competitors
Compared to its competitors, Shoppers World's Customer Satisfaction score is rated right below Walmart.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Walmart | 66% |
| Shoppers World | 37% |
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Shoppers World Customer Service
1.9/5
Shoppers World has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Shoppers World's Customer Service
Address
New York City, NY 10016
Website
http://www.shoppersworldusa.com
Phone Number
646-688-2608
Quick Insights into Shoppers World Customer Service
Shoppers World's Customer Service score was rated highest by customers who have used Shoppers World's products/services for 5 to 10 Years, and rated lowest by customers who have used Shoppers World's products/services for Over 10 Years.
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Ranked Shoppers World Customer Service the Highest
Ranked Shoppers World Customer Service the Lowest
Shoppers World Customer Service Score by Gender
Shoppers World's Customer Service score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
Shoppers World Customer Service Score by Ethnicity
Shoppers World's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 2.3 | Other | 2.3 |
Shoppers World Customer Service Score by Age
Shoppers World's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
51-55 1.5 | 51-55 | 1.5 |
61-65 3.3 | 61-65 | 3.3 |
Shoppers World Customer Service Score by Usage
Shoppers World's Customer Service score was rated the highest by customers who have used Shoppers World's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Shoppers World Customer Service Score by Industry
Shoppers World's Customer Service score was rated 1.5 stars by both Accounting and Education industry customers.
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Shoppers World Customer Service vs. Competitors
Compared to its competitors, Shoppers World's Customer Service score is rated right below Walmart.
| COMPANY | Customer Service Score | |
|---|---|---|
| Walmart | 3.3/5 |
| Shoppers World | 1.9/5 |
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Shoppers World as an Employer
2.5/5
Shoppers World has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Shoppers World scored a -46 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Shoppers World would recommend the brand to a friend. ENPS measures how likely Shoppers World employees would recommend working at Shoppers World to a friend.
Net Promoter Score
-46
NPS Score
| 26% | Promoters |
|---|---|
| 2% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 13% | Promoters |
|---|---|
| 23% | Passive |
| 64% | Detractors |
