Showtime NPS

Showtime's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether Showtime's customers would recommend using the product based on a scale of -100 to 100.

Showtime Overall NPS

75

NPS

75%	Promoters
25%	Passives
0%	Detractors

Showtime NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Sep 2020 100	Sep 2020	100
Oct 2020 50	Oct 2020	50
Dec 2020 66	Dec 2020	66
Jul 2021 75	Jul 2021	75

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.