100
NPS
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Sid Mashburn
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About Sid Mashburn's Brand
A combination of our own designed-and-produced clothing and our favorite classic, iconic, and hard-to-find pieces. Among its major competitors, Sid Mashburn is ranked in 1st place for NPS while Netsuite is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sid Mashburn Ranking
- #1 / 2 of its competitors
Sid Mashburn NPS
Sid Mashburn's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sid Mashburn's customers would recommend using the product based on a scale of -100 to 100.
Sid Mashburn Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sid Mashburn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
Sid Mashburn is ranked first for NPS among its competitors. Netsuite comes in second.
Sid Mashburn |  Netsuite | |
| Global Ranking | #- | #494 |
| NPS | 100 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sid Mashburn NPS vs. Competitors
Compared to its competitors, Sid Mashburn's NPS is rated right above Netsuite.
| COMPANY | NPS Score | |
|---|---|---|
| Sid Mashburn | 100 |
| Netsuite | 2 |
Sid Mashburn Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sid Mashburn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sid Mashburn Customer Loyalty vs. Competitors
Compared to its competitors, Sid Mashburn's Customer Loyalty score is rated right above Netsuite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sid Mashburn | 100% |
| Netsuite | 74% |
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Sid Mashburn Product Quality
5/5
Sid Mashburn has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Sid Mashburn Product Information
Sid Mashburn’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.sidmashburn.com/
- Company Size
- 51-200 Employees
Sid Mashburn Product Quality vs. Competitors
Compared to its competitors, Sid Mashburn's Product Quality score is rated right above Netsuite.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sid Mashburn | 5/5 |
| Netsuite | 3.4/5 |
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Sid Mashburn Pricing
Sid Mashburn ROI & Value For Money
5/5
Sid Mashburn has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Sid Mashburn Pricing vs. Competitors
Compared to its competitors, Sid Mashburn's ROI score is rated right above Netsuite.
| COMPANY | Pricing Score | |
|---|---|---|
| Sid Mashburn | 5/5 |
| Netsuite | 3.2/5 |
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Sid Mashburn Customer Satisfaction (CSAT)
Sid Mashburn Customer Satisfaction (CSAT) Score
100 / 100
Sid Mashburn has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sid Mashburn Customer Satisfaction vs. Competitors
Compared to its competitors, Sid Mashburn's Customer Satisfaction score is rated right above Netsuite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sid Mashburn | 100% |
| Netsuite | 60% |
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Sid Mashburn Customer Service
5/5
Sid Mashburn has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Sid Mashburn's Customer Service
Address
1198 Howell Mill Road NW, Atlanta, GA 30318
Website
http://www.sidmashburn.com/
Phone Number
404-551-5201
Sid Mashburn Customer Service vs. Competitors
Compared to its competitors, Sid Mashburn's Customer Service score is rated right above Netsuite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sid Mashburn | 5/5 |
| Netsuite | 3/5 |
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