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NPS
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Slim Chickens
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About Slim Chickens' Brand
Slim Chickens is a chain of restaurants that offers a variety of chicken tenders, Buffalo wings, sandwiches, salads, and wraps. Among its major competitors, Slim Chickens is ranked in 3rd place for NPS while Chick-fil-A is 1st, and Raising Cane's is 2nd.
Brand at a Glance
74%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.9/5
Customer Service
Slim Chickens Ranking
- #3 / 3 of its competitors
Slim Chickens NPS
Slim Chickens's Net Promoter Score (NPS) is a -3 with 45% Promoters, 7% Passives, and 48% Detractors. Net Promoter Score tracks whether Slim Chickens's customers would recommend using the product based on a scale of -100 to 100.
Slim Chickens Overall NPS
| 45% | Promoters |
|---|---|
| 7% | Passives |
| 48% | Detractors |
Slim Chickens NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -24 | Sep 2023 | -24 |
Oct 2023 -22 | Oct 2023 | -22 |
Nov 2023 -17 | Nov 2023 | -17 |
Dec 2023 -19 | Dec 2023 | -19 |
Jan 2024 -16 | Jan 2024 | -16 |
Feb 2024 -12 | Feb 2024 | -12 |
Mar 2024 -12 | Mar 2024 | -12 |
Jun 2024 -10 | Jun 2024 | -10 |
Aug 2024 -8 | Aug 2024 | -8 |
Oct 2024 -7 | Oct 2024 | -7 |
Jan 2025 -5 | Jan 2025 | -5 |
Apr 2025 -3 | Apr 2025 | -3 |
How Other Brands Compare
Slim Chickens is ranked third for NPS among its competitors. Chick-fil-A and Raising Cane's come in first and second.
Slim Chickens |  Chick-fil-A |  Raising Cane's | |
| Global Ranking | #- | #3 | #978 |
| NPS | -3 | 55 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Slim Chickens NPS by Gender
Female customers rated Slim Chickens's NPS 12 points higher than Male customers.
Male
-30
Slim Chickens's NPS was rated -30 by Male customers on Comparably.
30%
Promoters
10%
Passives
60%
Detractors
Female
-18
Slim Chickens's NPS was rated -18 by Female customers on Comparably.
38%
Promoters
6%
Passives
56%
Detractors
Slim Chickens NPS by Ethnicity
Slim Chickens's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
African American/Black -34 | African American/Black | -34 |
Slim Chickens NPS by Age
Slim Chickens's NPS was rated -45 points by customers ages 18-25 on Comparably.
Slim Chickens NPS by Usage
Slim Chickens's NPS was rated the highest by customers who have used Slim Chickens's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -8 | Less than 1 Year | -8 |
1 to 2 Years -57 | 1 to 2 Years | -57 |
2 to 5 Years -42 | 2 to 5 Years | -42 |
Slim Chickens NPS vs. Competitors
Compared to its competitors, Slim Chickens's NPS is rated right below Raising Cane's.
| COMPANY | NPS Score | |
|---|---|---|
| Chick-fil-A | 55 |
| Raising Cane's | 43 |
| Slim Chickens | -3 |
Slim Chickens Customer Reviews
Out of the 10 Slim Chickens customer reviews 5 were positive and 5 were constructive. Slim Chickens customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Slim Chickens Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Slim Chickens users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Slim Chickens Customer Loyalty Score by Gender
Female customers rated Slim Chickens's Customer Loyalty score 6% higher than Male customers.
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Male
64%
Yes
Female
70%
Yes
Slim Chickens Customer Loyalty Score by Ethnicity
Slim Chickens's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Slim Chickens.
74
out of 100
Caucasian
70
out of 100
African American/Black
Slim Chickens Customer Loyalty Score by Age
Slim Chickens's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Slim Chickens.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Slim Chickens Customer Loyalty Score by Usage
Slim Chickens's Customer Loyalty score was rated the highest by customers who have used Slim Chickens's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Slim Chickens Customer Loyalty vs. Competitors
Compared to its competitors, Slim Chickens's Customer Loyalty score is rated right below Raising Cane's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| Raising Cane's | 82% |
| Slim Chickens | 74% |
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Slim Chickens Product Quality
2.8/5
Slim Chickens has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Slim Chickens Product Information
Slim Chickens’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://slimchickens.com/
- Company Size
- 11-50 Employees
Industry
Tech
Food and Beverages
Quick Insights into Slim Chickens Product Quality
Slim Chickens's Product Quality score was rated highest by customers who have used Slim Chickens's products/services for Less than 1 Year, and rated lowest by customers who have used Slim Chickens's products/services for 1 to 2 Years.
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Ranked Slim Chickens Product Quality the Highest
Ranked Slim Chickens Product Quality the Lowest
Slim Chickens Product Quality Score by Gender
Male customers rated Slim Chickens's Product Quality score 0.1 stars higher than Female customers.
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Male
2.6/5
Female
2.5/5
Slim Chickens Product Quality Score by Ethnicity
Slim Chickens's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Slim Chickens.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 1.8 | African American/Black | 1.8 |
Slim Chickens Product Quality Score by Age
Slim Chickens's Product Quality score was rated 2.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Slim Chickens.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
Slim Chickens Product Quality Score by Usage
Slim Chickens's Product Quality score was rated the highest by customers who have used Slim Chickens's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Slim Chickens Product Quality vs. Competitors
Compared to its competitors, Slim Chickens's Product Quality score is rated right below Raising Cane's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Raising Cane's | 4/5 |
| Slim Chickens | 2.8/5 |
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Slim Chickens Pricing
Slim Chickens ROI & Value For Money
2.7/5
Slim Chickens has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Slim Chickens ROI
Slim Chickens's ROI score was rated highest by customers who have used Slim Chickens's products/services for Less than 1 Year, and rated lowest by customers who have used Slim Chickens's products/services for 1 to 2 Years.
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Ranked Slim Chickens ROI the Highest
Ranked Slim Chickens ROI the Lowest
Slim Chickens ROI Score by Gender
Female customers rated Slim Chickens's ROI score 0.2 stars higher than Male customers.
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Male
2.2/5
Female
2.4/5
Slim Chickens ROI Score by Ethnicity
Slim Chickens's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Slim Chickens.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 1.6 | African American/Black | 1.6 |
Slim Chickens ROI Score by Age
Slim Chickens's ROI score was rated 1.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Slim Chickens.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
Slim Chickens ROI Score by Usage
Slim Chickens's ROI score was rated the highest by customers who have used Slim Chickens's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Slim Chickens Pricing vs. Competitors
Compared to its competitors, Slim Chickens's ROI score is rated right below Raising Cane's.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| Raising Cane's | 3.9/5 |
| Slim Chickens | 2.7/5 |
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Slim Chickens Customer Satisfaction (CSAT)
Slim Chickens Customer Satisfaction (CSAT) Score
50 / 100
Slim Chickens has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Slim Chickens Customer Satisfaction
Slim Chickens's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by African American/Black customers.
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Ranked Slim Chickens Customer Satisfaction the Highest
Ranked Slim Chickens Customer Satisfaction the Lowest
Slim Chickens Customer Satisfaction Score by Gender
Female customers rated Slim Chickens's Customer Satisfaction score 7 points higher than Male customers.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 10% | |
Very Dissatisfied | 30% |
47 / 100
FemaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 47% |
Slim Chickens Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Slim Chickens' Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
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47 / 100
Very Satisfied
41%
Satisfied
6%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
35%
CSAT according to African American/Black
Slim Chickens' Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Slim Chickens.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Slim Chickens Customer Satisfaction Score by Age
Slim Chickens's Customer Satisfaction score was rated 37 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Slim Chickens.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 37% |
Slim Chickens Customer Satisfaction Score by Usage
Slim Chickens's Customer Satisfaction score was rated the highest by customers who have used Slim Chickens's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Slim Chickens Customer Satisfaction vs. Competitors
Compared to its competitors, Slim Chickens's Customer Satisfaction score is rated right below Raising Cane's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chick-fil-A | 81% |
| Raising Cane's | 80% |
| Slim Chickens | 50% |
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Slim Chickens Customer Service
2.9/5
Slim Chickens has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Slim Chickens's Customer Service
Address
1088 E Millsap Road, Fayetteville, AR 72703
Website
http://slimchickens.com/
Phone Number
(501) 450-7546
Quick Insights into Slim Chickens Customer Service
Slim Chickens's Customer Service score was rated highest by Caucasian customers, and rated lowest by customers who have used Slim Chickens's products/services for 2 to 5 Years.
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Ranked Slim Chickens Customer Service the Highest
Ranked Slim Chickens Customer Service the Lowest
Slim Chickens Customer Service Score by Gender
Male customers rated Slim Chickens's Customer Service score 0.1 stars higher than Female customers.
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Male
2.7/5
Female
2.6/5
Slim Chickens Customer Service Score by Ethnicity
Slim Chickens's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Slim Chickens.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 2.2 | African American/Black | 2.2 |
Slim Chickens Customer Service Score by Age
Slim Chickens's Customer Service score was rated 2.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Slim Chickens.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
Slim Chickens Customer Service Score by Usage
Slim Chickens's Customer Service score was rated the highest by customers who have used Slim Chickens's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Slim Chickens Customer Service vs. Competitors
Compared to its competitors, Slim Chickens's Customer Service score is rated right below Raising Cane's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Raising Cane's | 4/5 |
| Slim Chickens | 2.9/5 |
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Slim Chickens as an Employer
Consumer vs. Employees
Slim Chickens scored a -3 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Slim Chickens would recommend the brand to a friend. ENPS measures how likely Slim Chickens employees would recommend working at Slim Chickens to a friend.
Net Promoter Score
-3
NPS Score
| 45% | Promoters |
|---|---|
| 7% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
