-52
NPS
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Solera Holdings
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About Solera Holdings' Brand
Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain.
Brand at a Glance
61%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
2.1/5
Customer Service
Solera Holdings NPS
Solera Holdings's Net Promoter Score (NPS) is a -52 with 18% Promoters, 12% Passives, and 70% Detractors. Net Promoter Score tracks whether Solera Holdings's customers would recommend using the product based on a scale of -100 to 100.
Solera Holdings Overall NPS
| 18% | Promoters |
|---|---|
| 12% | Passives |
| 70% | Detractors |
Solera Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -42 | Jan 2023 | -42 |
Feb 2023 -47 | Feb 2023 | -47 |
Jun 2023 -44 | Jun 2023 | -44 |
Sep 2023 -47 | Sep 2023 | -47 |
Nov 2023 -48 | Nov 2023 | -48 |
Apr 2024 -50 | Apr 2024 | -50 |
Aug 2024 -52 | Aug 2024 | -52 |
Oct 2024 -55 | Oct 2024 | -55 |
Mar 2025 -55 | Mar 2025 | -55 |
Jul 2025 -57 | Jul 2025 | -57 |
Aug 2025 -52 | Aug 2025 | -52 |
Dec 2025 -51 | Dec 2025 | -51 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Solera Holdings NPS by Gender
Solera Holdings's NPS was rated -64 by Male customers on Comparably.
Male
-64
Solera Holdings's NPS was rated -64 by Male customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
Female
N/A
Solera Holdings's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Solera Holdings NPS by Ethnicity
Solera Holdings's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Solera Holdings NPS by Usage
Solera Holdings's NPS was rated the highest by customers who have used Solera Holdings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years -100 | Over 10 Years | -100 |
Solera Holdings Customer Reviews
Out of the 2 Solera Holdings customer reviews 0 were positive and 2 were constructive. Solera Holdings customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Solera Holdings Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of Solera Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Solera Holdings Customer Loyalty Score by Gender
Solera Holdings's Customer Loyalty score was rated 75 by Male customers on Comparably.
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Male
75%
Yes
Female
N/A
Yes
Solera Holdings Customer Loyalty Score by Ethnicity
Solera Holdings's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Solera Holdings.
64
out of 100
Caucasian
70
out of 100
Other
Solera Holdings Customer Loyalty Score by Usage
Solera Holdings's Customer Loyalty score was rated the highest by customers who have used Solera Holdings's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Solera Holdings Customer Loyalty Score by Industry
Solera Holdings's Customer Loyalty score was rated 82% by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Solera Holdings Product Quality
2/5
Solera Holdings has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Solera Holdings Product Information
Solera Holdings’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Solera Holdings's product the highest.
- Website
- https://www.solera.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
AI, Big Data and Analytics
Insurance
SaaS
Quick Insights into Solera Holdings Product Quality
Solera Holdings's Product Quality score was rated highest by customers who have used Solera Holdings's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Solera Holdings Product Quality the Highest
Ranked Solera Holdings Product Quality the Lowest
Solera Holdings Product Quality Score by Gender
Solera Holdings's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Solera Holdings.
Male
1.6/5
Female
N/A
Solera Holdings Product Quality Score by Ethnicity
Solera Holdings's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Solera Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.8 | Other | 1.8 |
Solera Holdings Product Quality Score by Usage
Solera Holdings's Product Quality score was rated the highest by customers who have used Solera Holdings's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Solera Holdings Product Quality Score by Industry
Solera Holdings's Product Quality score was rated 1.5 stars by Automotive and Transportation industry customers.
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Solera Holdings Pricing
Solera Holdings ROI & Value For Money
2/5
Solera Holdings has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Solera Holdings Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Solera Holdings ROI
Solera Holdings's ROI score was rated highest by customers who have used Solera Holdings's products/services for 2 to 5 Years, and rated lowest by customers who have used Solera Holdings's products/services for Over 10 Years.
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Ranked Solera Holdings ROI the Highest
Ranked Solera Holdings ROI the Lowest
Solera Holdings ROI Score by Gender
Solera Holdings's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Solera Holdings.
Male
1.5/5
Female
N/A
Solera Holdings ROI Score by Ethnicity
Solera Holdings's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Solera Holdings.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Solera Holdings ROI Score by Usage
Solera Holdings's ROI score was rated the highest by customers who have used Solera Holdings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Solera Holdings ROI Score by Industry
Solera Holdings's ROI score was rated 1.5 stars by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Solera Holdings Customer Satisfaction (CSAT)
Solera Holdings Customer Satisfaction (CSAT) Score
20 / 100
Solera Holdings has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
8%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
10%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Solera Holdings Customer Satisfaction
Solera Holdings's Customer Satisfaction score was rated highest by customers who have used Solera Holdings's products/services for 2 to 5 Years, and rated lowest by customers who have used Solera Holdings's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Solera Holdings' Customer Satisfaction.
Ranked Solera Holdings Customer Satisfaction the Highest
Ranked Solera Holdings Customer Satisfaction the Lowest
Solera Holdings Customer Satisfaction Score by Gender
Solera Holdings's Customer Satisfaction score was rated 18 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Solera Holdings.
18 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 82% |
Solera Holdings Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Solera Holdings' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Solera Holdings.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Solera Holdings' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Solera Holdings.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Solera Holdings Customer Satisfaction Score by Usage
Solera Holdings's Customer Satisfaction score was rated the highest by customers who have used Solera Holdings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Solera Holdings Customer Satisfaction Score by Industry
Solera Holdings's Customer Satisfaction score was rated 0 points by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"bars": [
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"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
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}Solera Holdings Customer Service
2.1/5
Solera Holdings has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Solera Holdings's Customer Service
Address
1500 Solana Blvd Building 6, Suite 6300, Southlake, TX 76262
Website
https://www.solera.com/
Phone Number
(817) 961-2100
Solera Holdings's Social Links
Quick Insights into Solera Holdings Customer Service
Solera Holdings's Customer Service score was rated highest by customers who have used Solera Holdings's products/services for 2 to 5 Years, and rated lowest by customers who have used Solera Holdings's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Solera Holdings' Customer Service score.
Ranked Solera Holdings Customer Service the Highest
Ranked Solera Holdings Customer Service the Lowest
Solera Holdings Customer Service Score by Gender
Solera Holdings's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Solera Holdings.
Male
1.6/5
Female
N/A
Solera Holdings Customer Service Score by Ethnicity
Solera Holdings's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Solera Holdings.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Solera Holdings Customer Service Score by Usage
Solera Holdings's Customer Service score was rated the highest by customers who have used Solera Holdings's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Solera Holdings Customer Service Score by Industry
Solera Holdings's Customer Service score was rated 1.5 stars by Automotive and Transportation industry customers.
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Solera Holdings as an Employer
2.3/5
Solera Holdings has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Solera Holdings scored a -52 for Net Promoter Score and a -54 for Employee Net Promoter Score. NPS gauges how likely a customer of Solera Holdings would recommend the brand to a friend. ENPS measures how likely Solera Holdings employees would recommend working at Solera Holdings to a friend.
Net Promoter Score
-52
NPS Score
| 18% | Promoters |
|---|---|
| 12% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-54
eNPS Score
| 16% | Promoters |
|---|---|
| 14% | Passive |
| 70% | Detractors |
