100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Souq.com
Marketing or Exec? Claim Your Free Account
About Souq.com's Brand
Owner and operator of an online shopping portal in the Middle East. The company offers various products across categories such as consumer electronics, fashion, household goods, watches and perfumes. Among its major competitors, Souq.com is ranked in 1st place for NPS while Lazada Group is 2nd, and Backcountry.com is 3rd.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Souq.com Ranking
- #1 / 4 of its competitors
Souq.com NPS
Souq.com's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Souq.com's customers would recommend using the product based on a scale of -100 to 100.
Souq.com Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Souq.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
How Other Brands Compare
Souq.com is ranked first for NPS among its competitors. Lazada Group and Backcountry.com come in second and third, with Flipkart coming in at #4.
Souq.com |  Flipkart |  Backcountry.com |  Lazada Group | |
| Global Ranking | #- | #941 | #- | #- |
| NPS | 100 | -17 | -2 | 23 |
| Valuation Updated every 24 hours for public companies | - | - | $4.88B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Souq.com NPS vs. Competitors
Compared to its competitors, Souq.com's NPS is rated right above Lazada Group.
| COMPANY | NPS Score | |
|---|---|---|
| Souq.com | 100 |
| Lazada Group | 23 |
| Backcountry.com | -2 |
| Flipkart | -17 |
Souq.com Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Souq.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Souq.com Customer Loyalty vs. Competitors
Compared to its competitors, Souq.com's Customer Loyalty score is rated right below Backcountry.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Flipkart | 83% |
| Lazada Group | 81% |
| Backcountry.com | 63% |
| Souq.com | 10% |
Unlock Souq.com Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Souq.com Customer Loyalty vs. Competitors data and gain insights into your customers today.
Souq.com Product Quality
5/5
Souq.com has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Souq.com's overall Product Quality score rated by its users and customers.
Souq.com Product Information
Souq.com’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.souq.com
- Company Size
- 5,001-10,000 Employees
Souq.com Product Quality vs. Competitors
Compared to its competitors, Souq.com's Product Quality score is rated right above Lazada Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Souq.com | 5/5 |
| Lazada Group | 3.9/5 |
| Backcountry.com | 3.4/5 |
| Flipkart | 3/5 |
Unlock Souq.com Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Souq.com Product Quality vs. Competitors data and gain insights into your customers today.
Souq.com Pricing
Souq.com ROI & Value For Money
5/5
Souq.com has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Souq.com's overall ROI score rated by its users and customers.
Souq.com Pricing vs. Competitors
Compared to its competitors, Souq.com's ROI score is rated right above Lazada Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Souq.com | 5/5 |
| Lazada Group | 3.8/5 |
| Backcountry.com | 3.2/5 |
| Flipkart | 2.8/5 |
Unlock Souq.com ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Souq.com ROI vs. Competitors data and gain insights into your customers today.
Souq.com Customer Satisfaction (CSAT)
Souq.com Customer Satisfaction (CSAT) Score
100 / 100
Souq.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Souq.com Customer Satisfaction vs. Competitors
Compared to its competitors, Souq.com's Customer Satisfaction score is rated right above Lazada Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Souq.com | 100% |
| Lazada Group | 77% |
| Backcountry.com | 55% |
| Flipkart | 54% |
Unlock Souq.com Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Souq.com Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Souq.com Customer Service
5/5
Souq.com has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Souq.com's overall Customer Service score rated by its users and customers.
About Souq.com's Customer Service
Address
Dubai Internet city, Dubai,
Website
www.souq.com
Phone Number
6
Souq.com Customer Service vs. Competitors
Compared to its competitors, Souq.com's Customer Service score is rated right above Lazada Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Souq.com | 5/5 |
| Lazada Group | 4/5 |
| Backcountry.com | 3.3/5 |
| Flipkart | 2.8/5 |
Unlock Souq.com Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Souq.com Customer Service vs. Competitors data and gain insights into your customers today.
