100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sourcegraph
Marketing or Exec? Claim Your Free Account
About Sourcegraph's Brand
Sourcegraph is the one tool to find and fix things across all your code. Companies of all shapes and sizes use Sourcegraph every day to build software you rely on. Works across any code host, any repo, any language. Code navigation and code exploration improve developer productivity, contextual code intelligence enables better code reviews and onboarding for new hires, and code change campaigns automate large-scale changes. Among its major competitors, Sourcegraph is ranked in 1st place for NPS while GitHub is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sourcegraph Ranking
- #1 / 2 of its competitors
Sourcegraph NPS
Sourcegraph's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sourcegraph's customers would recommend using the product based on a scale of -100 to 100.
Sourcegraph Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sourcegraph NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
Sourcegraph is ranked first for NPS among its competitors. GitHub comes in second.
Sourcegraph |  GitHub | |
| Global Ranking | #- | #313 |
| NPS | 100 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sourcegraph NPS vs. Competitors
Compared to its competitors, Sourcegraph's NPS is rated right above GitHub.
| COMPANY | NPS Score | |
|---|---|---|
| Sourcegraph | 100 |
| GitHub | 50 |
Sourcegraph Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sourcegraph users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sourcegraph Customer Loyalty vs. Competitors
Compared to its competitors, Sourcegraph's Customer Loyalty score is rated right above GitHub.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sourcegraph | 100% |
| GitHub | 83% |
Unlock Sourcegraph Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sourcegraph Customer Loyalty vs. Competitors data and gain insights into your customers today.
Sourcegraph Product Quality
5/5
Sourcegraph has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sourcegraph's overall Product Quality score rated by its users and customers.
Sourcegraph Product Information
Sourcegraph’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://sourcegraph.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Sourcegraph Product Quality vs. Competitors
Compared to its competitors, Sourcegraph's Product Quality score is rated right above GitHub.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sourcegraph | 5/5 |
| GitHub | 4.3/5 |
Unlock Sourcegraph Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sourcegraph Product Quality vs. Competitors data and gain insights into your customers today.
Sourcegraph Pricing
Sourcegraph ROI & Value For Money
5/5
Sourcegraph has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sourcegraph's overall ROI score rated by its users and customers.
Sourcegraph Pricing vs. Competitors
Compared to its competitors, Sourcegraph's ROI score is rated right above GitHub.
| COMPANY | Pricing Score | |
|---|---|---|
| Sourcegraph | 5/5 |
| GitHub | 4.2/5 |
Unlock Sourcegraph ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sourcegraph ROI vs. Competitors data and gain insights into your customers today.
Sourcegraph Customer Satisfaction (CSAT)
Sourcegraph Customer Satisfaction (CSAT) Score
100 / 100
Sourcegraph has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sourcegraph Customer Satisfaction vs. Competitors
Compared to its competitors, Sourcegraph's Customer Satisfaction score is rated right above GitHub.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sourcegraph | 100% |
| GitHub | 80% |
Unlock Sourcegraph Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sourcegraph Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Sourcegraph Customer Service
5/5
Sourcegraph has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sourcegraph's overall Customer Service score rated by its users and customers.
About Sourcegraph's Customer Service
Address
548 Market St PMB 20739, San Francisco, CA 94104
Website
https://sourcegraph.com
Phone Number
(650) 273-5591
Sourcegraph's Social Links
Sourcegraph Customer Service vs. Competitors
Compared to its competitors, Sourcegraph's Customer Service score is rated right above GitHub.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sourcegraph | 5/5 |
| GitHub | 4/5 |
Unlock Sourcegraph Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sourcegraph Customer Service vs. Competitors data and gain insights into your customers today.
Sourcegraph as an Employer
4.2/5
Sourcegraph has a 4.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Sourcegraph scored a 100 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Sourcegraph would recommend the brand to a friend. ENPS measures how likely Sourcegraph employees would recommend working at Sourcegraph to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
