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NPS
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Spacelabs Healthcare
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About Spacelabs Healthcare's Brand
Spacelabs Healthcare To inspire the world to bring the best care experience to patients and families. Among its major competitors, Spacelabs Healthcare is ranked in 2nd place for NPS while Medtronic is 1st, and Physio Needs is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Spacelabs Healthcare Ranking
- #2 / 3 of its competitors
Spacelabs Healthcare NPS
Spacelabs Healthcare's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Spacelabs Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Spacelabs Healthcare Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Spacelabs Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Dec 2023 50 | Dec 2023 | 50 |
Feb 2025 0 | Feb 2025 | 0 |
How Other Brands Compare
Spacelabs Healthcare is ranked second for NPS among its competitors. Medtronic and Physio Needs come in first and third.
Spacelabs Healthcare |  Medtronic |  Physio Needs | |
| Global Ranking | #- | #546 | #- |
| NPS | 0 | 30 | - |
| Valuation Updated every 24 hours for public companies | - | $152.54B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spacelabs Healthcare NPS vs. Competitors
Compared to its competitors, Spacelabs Healthcare's NPS is rated right below Medtronic.
| COMPANY | NPS Score | |
|---|---|---|
| Medtronic | 30 |
| Spacelabs Healthcare | 0 |
Spacelabs Healthcare Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Spacelabs Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Spacelabs Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, Spacelabs Healthcare's Customer Loyalty score is rated right above Medtronic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spacelabs Healthcare | 83% |
| Medtronic | 77% |
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Spacelabs Healthcare Product Quality
3.8/5
Spacelabs Healthcare has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Spacelabs Healthcare Product Information
Spacelabs Healthcare’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Spacelabs Healthcare Product Quality vs. Competitors
Compared to its competitors, Spacelabs Healthcare's Product Quality score is rated right below Medtronic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Spacelabs Healthcare | 3.8/5 |
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Spacelabs Healthcare Pricing
Spacelabs Healthcare ROI & Value For Money
3.6/5
Spacelabs Healthcare has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Spacelabs Healthcare Pricing vs. Competitors
Compared to its competitors, Spacelabs Healthcare's ROI score is rated right below Medtronic.
| COMPANY | Pricing Score | |
|---|---|---|
| Medtronic | 3.9/5 |
| Spacelabs Healthcare | 3.6/5 |
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Spacelabs Healthcare Customer Satisfaction (CSAT)
Spacelabs Healthcare Customer Satisfaction (CSAT) Score
100 / 100
Spacelabs Healthcare has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spacelabs Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, Spacelabs Healthcare's Customer Satisfaction score is rated right above Medtronic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Spacelabs Healthcare | 100% |
| Medtronic | 72% |
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Spacelabs Healthcare Customer Service
3.6/5
Spacelabs Healthcare has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Spacelabs Healthcare's Customer Service
Address
35301 SE Center Street, Snoqualmie, WA 98065
Website
http://www.spacelabshealthcare.com/
Phone Number
01992 507700
Spacelabs Healthcare Customer Service vs. Competitors
Compared to its competitors, Spacelabs Healthcare's Customer Service score is rated right below Medtronic.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medtronic | 4/5 |
| Spacelabs Healthcare | 3.6/5 |
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Spacelabs Healthcare as an Employer
2.9/5
Spacelabs Healthcare has a 2.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Spacelabs Healthcare scored a 0 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Spacelabs Healthcare would recommend the brand to a friend. ENPS measures how likely Spacelabs Healthcare employees would recommend working at Spacelabs Healthcare to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
