25
NPS
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Sparc
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About Sparc's Brand
SPARC is a software development services company delivering quality, forward-thinking technology. Among its major competitors, Sparc is ranked in 2nd place for NPS while Intel Corporation is 1st, and Vinetta Project is 3rd.
Brand at a Glance
53%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Sparc Ranking
- #2 / 4 of its competitors
Sparc NPS
Sparc's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Sparc's customers would recommend using the product based on a scale of -100 to 100.
Sparc Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Sparc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Dec 2023 66 | Dec 2023 | 66 |
Jan 2025 25 | Jan 2025 | 25 |
How Other Brands Compare
Sparc is ranked second for NPS among its competitors. Intel Corporation and Vinetta Project come in first and third, with MIPS Technologies coming in at #4.
Sparc |  Intel Corporation |  Vinetta Project |  MIPS Technologies | |
| Global Ranking | #- | #110 | #- | #- |
| NPS | 25 | 27 | - | - |
| Valuation Updated every 24 hours for public companies | - | $256.01B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sparc NPS vs. Competitors
Compared to its competitors, Sparc's NPS is rated right below Intel Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Intel Corporation | 27 |
| Sparc | 25 |
Sparc Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Sparc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sparc Customer Loyalty vs. Competitors
Compared to its competitors, Sparc's Customer Loyalty score is rated right below Intel Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Intel Corporation | 78% |
| Sparc | 53% |
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Sparc Product Quality
3.8/5
Sparc has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Sparc Product Information
Sparc’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.sparcedge.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
SaaS
Sparc Product Quality vs. Competitors
Compared to its competitors, Sparc's Product Quality score is rated right below Intel Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Intel Corporation | 4/5 |
| Sparc | 3.8/5 |
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Sparc Pricing
Sparc ROI & Value For Money
3.6/5
Sparc has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Sparc Pricing vs. Competitors
Compared to its competitors, Sparc's ROI score is rated right below Intel Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Intel Corporation | 3.9/5 |
| Sparc | 3.6/5 |
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Sparc Customer Satisfaction (CSAT)
Sparc Customer Satisfaction (CSAT) Score
75 / 100
Sparc has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sparc Customer Satisfaction vs. Competitors
Compared to its competitors, Sparc's Customer Satisfaction score is rated right below Intel Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Intel Corporation | 81% |
| Sparc | 75% |
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Sparc Customer Service
3.7/5
Sparc has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Sparc's Customer Service
Address
2387 Clements Ferry Road, Charleston, SC
Website
http://www.sparcedge.com
Phone Number
6177967964
Sparc Customer Service vs. Competitors
Compared to its competitors, Sparc's Customer Service score is rated right below Intel Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Intel Corporation | 3.9/5 |
| Sparc | 3.7/5 |
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Sparc as an Employer
4.2/5
Sparc has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sparc scored a 25 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Sparc would recommend the brand to a friend. ENPS measures how likely Sparc employees would recommend working at Sparc to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
