-100
NPS
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Spectrum Pharmaceuticals
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About Spectrum Pharmaceuticals' Brand
Spectrum Pharmaceuticals is a biotechnology company developing drugs to treat oncology and hematology. Among its major competitors, Spectrum Pharmaceuticals is ranked in 2nd place for NPS while Genentech is 1st, and GlycoMimetics is 3rd.Their current market cap is $490.39M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Spectrum Pharmaceuticals Ranking
- #2 / 4 of its competitors
Spectrum Pharmaceuticals NPS
Spectrum Pharmaceuticals's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Spectrum Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Spectrum Pharmaceuticals Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Spectrum Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
How Other Brands Compare
Spectrum Pharmaceuticals is ranked second for NPS among its competitors. Genentech and GlycoMimetics come in first and third, with MEI Pharma coming in at #4. Among those competitors, it is the second most valued company behind Genentech.
Spectrum Pharmaceuticals |  Genentech |  MEI Pharma |  GlycoMimetics | |
| Global Ranking | #- | #216 | #- | #- |
| NPS | -100 | 29 | - | - |
| Valuation Updated every 24 hours for public companies | $490.39M | $3.65B | $381.47M | $116.93M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spectrum Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Spectrum Pharmaceuticals's NPS is rated right below MEI Pharma.
| COMPANY | NPS Score | |
|---|---|---|
| Genentech | 29 |
| MEI Pharma | N/A |
| Spectrum Pharmaceuticals | -100 |
Spectrum Pharmaceuticals Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Spectrum Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spectrum Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Spectrum Pharmaceuticals's Customer Loyalty score is rated right above MEI Pharma, and is preceded by Genentech.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Genentech | 78% |
| Spectrum Pharmaceuticals | 10% |
| MEI Pharma | N/A |
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Spectrum Pharmaceuticals Product Quality
1.5/5
Spectrum Pharmaceuticals has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Spectrum Pharmaceuticals Product Information
Spectrum Pharmaceuticals’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://sppirx.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Spectrum Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Spectrum Pharmaceuticals's Product Quality score is rated right above MEI Pharma, and is preceded by Genentech.
| COMPANY | Product Quality Score | |
|---|---|---|
| Genentech | 4/5 |
| Spectrum Pharmaceuticals | 1.5/5 |
| MEI Pharma | N/A |
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Spectrum Pharmaceuticals Pricing
Spectrum Pharmaceuticals ROI & Value For Money
1.5/5
Spectrum Pharmaceuticals has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Spectrum Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Spectrum Pharmaceuticals's ROI score is rated right above MEI Pharma, and is preceded by Genentech.
| COMPANY | Pricing Score | |
|---|---|---|
| Genentech | 3.8/5 |
| Spectrum Pharmaceuticals | 1.5/5 |
| MEI Pharma | N/A |
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Spectrum Pharmaceuticals Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spectrum Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Spectrum Pharmaceuticals's Customer Satisfaction score is rated right above MEI Pharma, and is preceded by Genentech.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Genentech | 78% |
| Spectrum Pharmaceuticals | 0% |
| MEI Pharma | 0% |
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Spectrum Pharmaceuticals Customer Service
1.5/5
Spectrum Pharmaceuticals has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Spectrum Pharmaceuticals's Customer Service
Address
11500 S. Eastern Avenue 240, Henderson, NV
Website
http://sppirx.com
Phone Number
9497886706
Spectrum Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Spectrum Pharmaceuticals's Customer Service score is rated right above MEI Pharma, and is preceded by Genentech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Genentech | 3.9/5 |
| Spectrum Pharmaceuticals | 1.5/5 |
| MEI Pharma | N/A |
Unlock Spectrum Pharmaceuticals Customer Service vs. Competitors Data
VS
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Spectrum Pharmaceuticals as an Employer
3.5/5
Spectrum Pharmaceuticals has a 3.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Spectrum Pharmaceuticals
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Spectrum Pharmaceuticals scored a -100 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Spectrum Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Spectrum Pharmaceuticals employees would recommend working at Spectrum Pharmaceuticals to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
