-100
NPS
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Brand Page
SpiritBank
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About SpiritBank's Brand
"Spiritbank offers banking, loans, insurance managements and other financial services in Oklahoma." Among its major competitors, SpiritBank is ranked in 2nd place for NPS while FirstBank is 1st.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
SpiritBank Ranking
- #2 / 2 of its competitors
SpiritBank NPS
SpiritBank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SpiritBank's customers would recommend using the product based on a scale of -100 to 100.
SpiritBank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SpiritBank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
How Other Brands Compare
SpiritBank is ranked second for NPS among its competitors. FirstBank comes in first.
SpiritBank |  FirstBank | |
| Global Ranking | #- | #864 |
| NPS | -100 | 17 |
| Valuation Updated every 24 hours for public companies | - | $136.39M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SpiritBank NPS vs. Competitors
Compared to its competitors, SpiritBank's NPS is rated right below FirstBank.
| COMPANY | NPS Score | |
|---|---|---|
| FirstBank | 17 |
| SpiritBank | -100 |
SpiritBank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SpiritBank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SpiritBank Customer Loyalty vs. Competitors
Compared to its competitors, SpiritBank's Customer Loyalty score is rated right below FirstBank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| FirstBank | 89% |
| SpiritBank | 10% |
Unlock SpiritBank Customer Loyalty vs. Competitors Data
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SpiritBank Product Quality
1.5/5
SpiritBank has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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SpiritBank Product Information
SpiritBank’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.spiritbank.com
- Company Size
- 51-200 Employees
Industry
Tech
Banking
FinTech
SpiritBank Product Quality vs. Competitors
Compared to its competitors, SpiritBank's Product Quality score is rated right below FirstBank.
| COMPANY | Product Quality Score | |
|---|---|---|
| FirstBank | 3.9/5 |
| SpiritBank | 1.5/5 |
Unlock SpiritBank Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SpiritBank Product Quality vs. Competitors data and gain insights into your customers today.
SpiritBank Pricing
SpiritBank ROI & Value For Money
1.5/5
SpiritBank has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SpiritBank's overall ROI score rated by its users and customers.
SpiritBank Pricing vs. Competitors
Compared to its competitors, SpiritBank's ROI score is rated right below FirstBank.
| COMPANY | Pricing Score | |
|---|---|---|
| FirstBank | 3.5/5 |
| SpiritBank | 1.5/5 |
Unlock SpiritBank ROI vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full SpiritBank ROI vs. Competitors data and gain insights into your customers today.
SpiritBank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SpiritBank Customer Satisfaction vs. Competitors
Compared to its competitors, SpiritBank's Customer Satisfaction score is rated right below FirstBank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FirstBank | 76% |
| SpiritBank | 0% |
Unlock SpiritBank Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SpiritBank Customer Satisfaction vs. Competitors data and gain insights into your customers today.
SpiritBank Customer Service
1.5/5
SpiritBank has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock SpiritBank's overall Customer Service score rated by its users and customers.
About SpiritBank's Customer Service
Address
Oklahoma City, OK
Website
www.spiritbank.com
SpiritBank Customer Service vs. Competitors
Compared to its competitors, SpiritBank's Customer Service score is rated right below FirstBank.
| COMPANY | Customer Service Score | |
|---|---|---|
| FirstBank | 3.6/5 |
| SpiritBank | 1.5/5 |
Unlock SpiritBank Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SpiritBank Customer Service vs. Competitors data and gain insights into your customers today.
