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NPS
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Spotahome
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About Spotahome's Brand
Spotahome is becoming the largest rental site for mid to long term accommodation Among its major competitors, Spotahome is ranked in 2nd place for NPS while Redfin is 1st, and RealDirect is 3rd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Spotahome Ranking
- #2 / 4 of its competitors
Spotahome NPS
Spotahome's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Spotahome's customers would recommend using the product based on a scale of -100 to 100.
Spotahome Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Spotahome NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
How Other Brands Compare
Spotahome is ranked second for NPS among its competitors. Redfin and RealDirect come in first and third, with Rated People coming in at #4.
Spotahome |  Redfin |  RealDirect |  Rated People | |
| Global Ranking | #- | #447 | #- | #- |
| NPS | 0 | 6 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.89B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spotahome Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Spotahome users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spotahome Customer Loyalty vs. Competitors
Compared to its competitors, Spotahome's Customer Loyalty score is rated right below Redfin.
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Spotahome Product Quality
4/5
Spotahome has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Spotahome Product Information
Spotahome’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.spotahome.com
- Company Size
- 51-200 Employees
Industry
Mobile App
Spotahome Product Quality vs. Competitors
Compared to its competitors, Spotahome's Product Quality score is rated right above Redfin.
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VS
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Spotahome Pricing
Spotahome ROI & Value For Money
4/5
Spotahome has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Spotahome Pricing vs. Competitors
Compared to its competitors, Spotahome's ROI score is rated right above Redfin.
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Spotahome Customer Satisfaction (CSAT)
Spotahome Customer Satisfaction (CSAT) Score
100 / 100
Spotahome has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spotahome Customer Satisfaction vs. Competitors
Compared to its competitors, Spotahome's Customer Satisfaction score is rated right above Redfin.
Unlock Spotahome Customer Satisfaction vs. Competitors Data
VS
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Spotahome Customer Service
4/5
Spotahome has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Spotahome's Customer Service
Address
Madrid, Spain
Website
http://www.spotahome.com
Spotahome Customer Service vs. Competitors
Compared to its competitors, Spotahome's Customer Service score is rated right above Redfin.
Unlock Spotahome Customer Service vs. Competitors Data
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