100
NPS
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SSA & Company
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About SSA & Company's Brand
Among its major competitors, SSA & Company is ranked in 1st place for NPS while Accenture is 2nd, and D Young & Co is 3rd.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
SSA & Company Ranking
- #1 / 3 of its competitors
SSA & Company NPS
SSA & Company's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SSA & Company's customers would recommend using the product based on a scale of -100 to 100.
SSA & Company Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SSA & Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
SSA & Company is ranked first for NPS among its competitors. Accenture and D Young & Co come in second and third.
SSA & Company |  Accenture |  D Young & Co | |
| Global Ranking | #- | #124 | #- |
| NPS | 100 | 20 | - |
| Valuation Updated every 24 hours for public companies | - | $168.12B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SSA & Company NPS vs. Competitors
Compared to its competitors, SSA & Company's NPS is rated right above Accenture.
| COMPANY | NPS Score | |
|---|---|---|
| SSA & Company | 100 |
| Accenture | 20 |
SSA & Company Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of SSA & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SSA & Company Customer Loyalty vs. Competitors
Compared to its competitors, SSA & Company's Customer Loyalty score is rated right above Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SSA & Company | 87% |
| Accenture | 71% |
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SSA & Company Product Quality
4.2/5
SSA & Company has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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SSA & Company Product Information
SSA & Company’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Management Consulting
SSA & Company Product Quality vs. Competitors
Compared to its competitors, SSA & Company's Product Quality score is rated right above Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| SSA & Company | 4.2/5 |
| Accenture | 3.7/5 |
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SSA & Company Pricing
SSA & Company ROI & Value For Money
3.9/5
SSA & Company has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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SSA & Company Pricing vs. Competitors
Compared to its competitors, SSA & Company's ROI score is rated right above Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| SSA & Company | 3.9/5 |
| Accenture | 3.6/5 |
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SSA & Company Customer Satisfaction (CSAT)
SSA & Company Customer Satisfaction (CSAT) Score
100 / 100
SSA & Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SSA & Company Customer Satisfaction vs. Competitors
Compared to its competitors, SSA & Company's Customer Satisfaction score is rated right above Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SSA & Company | 100% |
| Accenture | 75% |
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SSA & Company Customer Service
4.2/5
SSA & Company has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About SSA & Company's Customer Service
Website
http://www.ssaandco.com/careers/
SSA & Company Customer Service vs. Competitors
Compared to its competitors, SSA & Company's Customer Service score is rated right above Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| SSA & Company | 4.2/5 |
| Accenture | 3.8/5 |
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SSA & Company as an Employer
2.4/5
SSA & Company has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
SSA & Company scored a 100 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of SSA & Company would recommend the brand to a friend. ENPS measures how likely SSA & Company employees would recommend working at SSA & Company to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
