100
NPS
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SSAI
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About SSAI's Brand
Swiss Society of Allergy and Immunology. Among its major competitors, SSAI is ranked in 1st place for NPS while NASA is 2nd.
SSAI Ranking
- #1 / 2 of its competitors
SSAI NPS
SSAI's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SSAI's customers would recommend using the product based on a scale of -100 to 100.
SSAI Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SSAI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
SSAI is ranked first for NPS among its competitors. NASA comes in second.
SSAI |  NASA | |
| Global Ranking | #- | #951 |
| NPS | 100 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SSAI Customer Satisfaction (CSAT)
SSAI Customer Satisfaction (CSAT) Score
100 / 100
SSAI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SSAI Customer Satisfaction vs. Competitors
Compared to its competitors, SSAI's Customer Satisfaction score is rated right above NASA.
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SSAI as an Employer
2.5/5
SSAI has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
SSAI scored a 100 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of SSAI would recommend the brand to a friend. ENPS measures how likely SSAI employees would recommend working at SSAI to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
