-36
NPS
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State Street Global Advisors
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About State Street Global Advisors' Brand
Among its major competitors, State Street Global Advisors is ranked in 2nd place for NPS while BlackRock is 1st, and CARLYLE is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
State Street Global Advisors Ranking
- #2 / 4 of its competitors
State Street Global Advisors NPS
State Street Global Advisors's Net Promoter Score (NPS) is a -36 with 32% Promoters, 0% Passives, and 68% Detractors. Net Promoter Score tracks whether State Street Global Advisors's customers would recommend using the product based on a scale of -100 to 100.
State Street Global Advisors Overall NPS
| 32% | Promoters |
|---|---|
| 0% | Passives |
| 68% | Detractors |
State Street Global Advisors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 -20 | Jan 2023 | -20 |
Sep 2023 -43 | Sep 2023 | -43 |
Feb 2024 -25 | Feb 2024 | -25 |
Mar 2024 -40 | Mar 2024 | -40 |
May 2024 -29 | May 2024 | -29 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -30 | Aug 2024 | -30 |
Oct 2024 -33 | Oct 2024 | -33 |
Feb 2025 -37 | Feb 2025 | -37 |
How Other Brands Compare
State Street Global Advisors is ranked second for NPS among its competitors. BlackRock and CARLYLE come in first and third, with GAM coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
State Street Global Advisors NPS by Gender
State Street Global Advisors's NPS was rated 0 by Male customers on Comparably.
Male
0
State Street Global Advisors's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
State Street Global Advisors's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
State Street Global Advisors NPS by Usage
State Street Global Advisors's NPS was rated 34 points by customers who have used State Street Global Advisors's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
State Street Global Advisors NPS vs. Competitors
Compared to its competitors, State Street Global Advisors's NPS is rated right below Trust-or-not.
| COMPANY | NPS Score | |
|---|---|---|
 | BlackRock | 10 |
| CARLYLE | N/A |
 | GAM | N/A |
| Trust-or-not | N/A |
| State Street Global Advisors | -36 |
State Street Global Advisors Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of State Street Global Advisors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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State Street Global Advisors Customer Loyalty Score by Gender
State Street Global Advisors's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
State Street Global Advisors Customer Loyalty Score by Usage
State Street Global Advisors's Customer Loyalty score was rated 70% by customers who have used State Street Global Advisors's products/services for Less than 1 Year.
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State Street Global Advisors Customer Loyalty vs. Competitors
Compared to its competitors, State Street Global Advisors's Customer Loyalty score is rated right above BlackRock.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| State Street Global Advisors | 76% |
| BlackRock | 75% |
| CARLYLE | N/A |
| GAM | N/A |
| Trust-or-not | N/A |
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State Street Global Advisors Product Quality
3.4/5
State Street Global Advisors has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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State Street Global Advisors Product Information
State Street Global Advisors’s product quality score is a 3.4 out of 5 as rated by its users and customers.
Quick Insights into State Street Global Advisors Product Quality
State Street Global Advisors's Product Quality score was rated highest by customers who have used State Street Global Advisors's products/services for Less than 1 Year.
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Ranked State Street Global Advisors Product Quality the Highest
State Street Global Advisors Product Quality Score by Gender
State Street Global Advisors's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
State Street Global Advisors Product Quality Score by Usage
State Street Global Advisors's Product Quality score was rated 3.8 stars by customers who have used State Street Global Advisors's products/services for Less than 1 Year.
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State Street Global Advisors Product Quality vs. Competitors
Compared to its competitors, State Street Global Advisors's Product Quality score is rated right above CARLYLE, and is preceded by BlackRock.
| COMPANY | Product Quality Score | |
|---|---|---|
| BlackRock | 3.8/5 |
| State Street Global Advisors | 3.4/5 |
| CARLYLE | N/A |
| GAM | N/A |
| Trust-or-not | N/A |
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State Street Global Advisors Pricing
State Street Global Advisors ROI & Value For Money
3.2/5
State Street Global Advisors has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into State Street Global Advisors ROI
State Street Global Advisors's ROI score was rated highest by customers who have used State Street Global Advisors's products/services for Less than 1 Year.
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Ranked State Street Global Advisors ROI the Highest
State Street Global Advisors ROI Score by Gender
State Street Global Advisors's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
State Street Global Advisors ROI Score by Usage
State Street Global Advisors's ROI score was rated 3.3 stars by customers who have used State Street Global Advisors's products/services for Less than 1 Year.
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State Street Global Advisors Pricing vs. Competitors
Compared to its competitors, State Street Global Advisors's ROI score is rated right above CARLYLE, and is preceded by BlackRock.
| COMPANY | Pricing Score | |
|---|---|---|
| BlackRock | 3.7/5 |
| State Street Global Advisors | 3.2/5 |
| CARLYLE | N/A |
| GAM | N/A |
| Trust-or-not | N/A |
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State Street Global Advisors Customer Satisfaction (CSAT)
State Street Global Advisors Customer Satisfaction (CSAT) Score
61 / 100
State Street Global Advisors has an overall Customer Satisfaction score of 61 rated by its users and customers.
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Very Satisfied
48%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into State Street Global Advisors Customer Satisfaction
State Street Global Advisors's Customer Satisfaction score was rated highest by customers who have used State Street Global Advisors's products/services for Less than 1 Year.
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Ranked State Street Global Advisors Customer Satisfaction the Highest
State Street Global Advisors Customer Satisfaction Score by Gender
State Street Global Advisors's Customer Satisfaction score was rated 57 by Male customers on Comparably.
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57 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 14% |
State Street Global Advisors Customer Satisfaction Score by Usage
State Street Global Advisors's Customer Satisfaction score was rated 67 points by customers who have used State Street Global Advisors's products/services for Less than 1 Year.
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State Street Global Advisors Customer Satisfaction vs. Competitors
Compared to its competitors, State Street Global Advisors's Customer Satisfaction score is rated right above CARLYLE, and is preceded by BlackRock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BlackRock | 78% |
| State Street Global Advisors | 61% |
| CARLYLE | 0% |
| GAM | 0% |
| Trust-or-not | 0% |
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State Street Global Advisors Customer Service
3.4/5
State Street Global Advisors has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into State Street Global Advisors Customer Service
State Street Global Advisors's Customer Service score was rated highest by customers who have used State Street Global Advisors's products/services for Less than 1 Year.
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Ranked State Street Global Advisors Customer Service the Highest
State Street Global Advisors Customer Service Score by Gender
State Street Global Advisors's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
State Street Global Advisors Customer Service Score by Usage
State Street Global Advisors's Customer Service score was rated 3.6 stars by customers who have used State Street Global Advisors's products/services for Less than 1 Year.
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State Street Global Advisors Customer Service vs. Competitors
Compared to its competitors, State Street Global Advisors's Customer Service score is rated right above CARLYLE, and is preceded by BlackRock.
| COMPANY | Customer Service Score | |
|---|---|---|
| BlackRock | 3.8/5 |
| State Street Global Advisors | 3.4/5 |
| CARLYLE | N/A |
| GAM | N/A |
| Trust-or-not | N/A |
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State Street Global Advisors as an Employer
2.8/5
State Street Global Advisors has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
CEO of State Street Global Advisors
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
State Street Global Advisors scored a -36 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of State Street Global Advisors would recommend the brand to a friend. ENPS measures how likely State Street Global Advisors employees would recommend working at State Street Global Advisors to a friend.
Net Promoter Score
-36
NPS Score
| 32% | Promoters |
|---|---|
| 0% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
