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NPS
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Stem Disintermedia
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About Stem Disintermedia's Brand
Enabling creators to track & share earnings. Among its major competitors, Stem Disintermedia is ranked in 3rd place for NPS while Visa is 1st, and Cardtronics is 2nd.
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3/5
Customer Service
Stem Disintermedia Ranking
- #3 / 4 of its competitors
Stem Disintermedia NPS
Stem Disintermedia's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Stem Disintermedia's customers would recommend using the product based on a scale of -100 to 100.
Stem Disintermedia Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Stem Disintermedia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 50 | Feb 2022 | 50 |
Apr 2022 0 | Apr 2022 | 0 |
How Other Brands Compare
Stem Disintermedia is ranked third for NPS among its competitors. Visa and Cardtronics come in first and second, with Chromatik coming in at #4.
Stem Disintermedia |  Visa |  Cardtronics |  Chromatik | |
| Global Ranking | #- | #65 | #- | #- |
| NPS | 0 | 32 | 12 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $485.94B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stem Disintermedia NPS vs. Competitors
Compared to its competitors, Stem Disintermedia's NPS is rated right above Chromatik, and is preceded by Cardtronics.
| COMPANY | NPS Score | |
|---|---|---|
| Visa | 32 |
| Cardtronics | 12 |
| Stem Disintermedia | 0 |
| Chromatik | N/A |
Stem Disintermedia Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Stem Disintermedia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Stem Disintermedia Customer Loyalty vs. Competitors
Compared to its competitors, Stem Disintermedia's Customer Loyalty score is rated right above Cardtronics, and is preceded by Visa.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Visa | 84% |
| Stem Disintermedia | 68% |
| Cardtronics | 65% |
| Chromatik | N/A |
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Stem Disintermedia Product Quality
3/5
Stem Disintermedia has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Stem Disintermedia Product Information
Stem Disintermedia’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://stem.is
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Content
Sports & Entertainment
Stem Disintermedia Product Quality vs. Competitors
Compared to its competitors, Stem Disintermedia's Product Quality score is rated right above Chromatik, and is preceded by Cardtronics.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visa | 4.1/5 |
| Cardtronics | 3.4/5 |
| Stem Disintermedia | 3/5 |
| Chromatik | N/A |
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Stem Disintermedia Pricing
Stem Disintermedia ROI & Value For Money
3.4/5
Stem Disintermedia has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Stem Disintermedia Pricing vs. Competitors
Compared to its competitors, Stem Disintermedia's ROI score is rated right above Chromatik, and is preceded by Cardtronics.
| COMPANY | Pricing Score | |
|---|---|---|
| Visa | 3.9/5 |
| Cardtronics | 3.5/5 |
| Stem Disintermedia | 3.4/5 |
| Chromatik | N/A |
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Stem Disintermedia Customer Satisfaction (CSAT)
Stem Disintermedia Customer Satisfaction (CSAT) Score
33 / 100
Stem Disintermedia has an overall Customer Satisfaction score of 33 rated by its users and customers.
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Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stem Disintermedia Customer Satisfaction vs. Competitors
Compared to its competitors, Stem Disintermedia's Customer Satisfaction score is rated right above Chromatik, and is preceded by Cardtronics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Visa | 82% |
| Cardtronics | 67% |
| Stem Disintermedia | 33% |
| Chromatik | 0% |
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Stem Disintermedia Customer Service
3/5
Stem Disintermedia has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Stem Disintermedia's Customer Service
Address
717 North Highland Ave, Los Angeles, CA 90038
Website
http://stem.is
Stem Disintermedia Customer Service vs. Competitors
Compared to its competitors, Stem Disintermedia's Customer Service score is rated right above Chromatik, and is preceded by Cardtronics.
| COMPANY | Customer Service Score | |
|---|---|---|
| Visa | 4/5 |
| Cardtronics | 3.2/5 |
| Stem Disintermedia | 3/5 |
| Chromatik | N/A |
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Stem Disintermedia as an Employer
2.9/5
Stem Disintermedia has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Stem Disintermedia scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Stem Disintermedia would recommend the brand to a friend. ENPS measures how likely Stem Disintermedia employees would recommend working at Stem Disintermedia to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
