20
NPS
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Streck
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About Streck's Brand
Streck is a financially stable, independent biotech company with solid science and unwavering values, delivering products that improve the lives of patients. Among its major competitors, Streck is ranked in 4th place for NPS while Merck is 1st, and Johnson & Johnson is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Streck Ranking
- #4 / 4 of its competitors
Streck NPS
Streck's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Streck's customers would recommend using the product based on a scale of -100 to 100.
Streck Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Streck NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Aug 2023 50 | Aug 2023 | 50 |
Sep 2023 25 | Sep 2023 | 25 |
Feb 2024 20 | Feb 2024 | 20 |
How Other Brands Compare
Streck is ranked #4 for NPS among its competitors. Merck and Johnson & Johnson come in first and second, with Biogen coming in at third.
Streck |  Johnson & Johnson |  Merck |  Biogen | |
| Global Ranking | #- | #89 | #330 | #388 |
| NPS | 20 | 26 | 35 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $428.68B | $196.60B | $42.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Streck NPS vs. Competitors
Compared to its competitors, Streck's NPS is rated right above CEVA, and is preceded by Biogen.
| COMPANY | NPS Score | |
|---|---|---|
| Merck | 35 |
| Johnson & Johnson | 26 |
| Biogen | 21 |
| Streck | 20 |
 | CEVA | -100 |
Streck Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Streck users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Streck Customer Loyalty vs. Competitors
Compared to its competitors, Streck's Customer Loyalty score is rated right above Merck, and is preceded by CEVA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CEVA | 100% |
| Streck | 83% |
| Merck | 80% |
| Johnson & Johnson | 79% |
| Biogen | 75% |
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Streck Product Quality
3.6/5
Streck has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Streck Product Information
Streck’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.streck.com
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Streck Product Quality vs. Competitors
Compared to its competitors, Streck's Product Quality score is rated right above CEVA, and is preceded by Biogen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Merck | 4/5 |
| Johnson & Johnson | 4/5 |
| Biogen | 4/5 |
| Streck | 3.6/5 |
| CEVA | 1.5/5 |
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Streck Pricing
Streck ROI & Value For Money
3.5/5
Streck has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Streck Pricing vs. Competitors
Compared to its competitors, Streck's ROI score is rated right above CEVA, and is preceded by Biogen.
| COMPANY | Pricing Score | |
|---|---|---|
| Merck | 4/5 |
| Johnson & Johnson | 3.9/5 |
| Biogen | 3.8/5 |
| Streck | 3.5/5 |
| CEVA | 2/5 |
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Streck Customer Satisfaction (CSAT)
Streck Customer Satisfaction (CSAT) Score
80 / 100
Streck has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Streck Customer Satisfaction vs. Competitors
Compared to its competitors, Streck's Customer Satisfaction score is rated right above Merck.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Streck | 80% |
| Merck | 79% |
| Johnson & Johnson | 78% |
| Biogen | 78% |
| CEVA | 0% |
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Streck Customer Service
3.5/5
Streck has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Streck's Customer Service
Address
7002 S. 109th Street, La Vista, NE 68128
Website
http://www.streck.com
Phone Number
+1-402-333-1982
Streck's Social Links
Streck Customer Service vs. Competitors
Compared to its competitors, Streck's Customer Service score is rated right above CEVA, and is preceded by Biogen.
| COMPANY | Customer Service Score | |
|---|---|---|
| Merck | 4.2/5 |
| Johnson & Johnson | 4/5 |
| Biogen | 3.8/5 |
| Streck | 3.5/5 |
| CEVA | 2/5 |
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Streck as an Employer
4.3/5
Streck has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Streck scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Streck would recommend the brand to a friend. ENPS measures how likely Streck employees would recommend working at Streck to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
