29
NPS
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Subsplash ®
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About Subsplash ® Brand
Subsplash is a design-centric software company. They are a design studio that creates beautiful user interfaces for anything with a screen. Among its major competitors, Subsplash ® is ranked in 1st place for NPS while Marketo is 2nd.
Brand at a Glance
77%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Subsplash ® Ranking
- #1 / 2 of its competitors
Subsplash ® NPS
Subsplash ®'s Net Promoter Score (NPS) is a 29 with 58% Promoters, 13% Passives, and 29% Detractors. Net Promoter Score tracks whether Subsplash ®'s customers would recommend using the product based on a scale of -100 to 100.
Subsplash ® Overall NPS
| 58% | Promoters |
|---|---|
| 13% | Passives |
| 29% | Detractors |
Subsplash ® NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 40 | Nov 2021 | 40 |
Jan 2022 42 | Jan 2022 | 42 |
Aug 2022 32 | Aug 2022 | 32 |
Jan 2023 25 | Jan 2023 | 25 |
Jun 2023 27 | Jun 2023 | 27 |
Aug 2023 29 | Aug 2023 | 29 |
Nov 2023 30 | Nov 2023 | 30 |
Dec 2023 32 | Dec 2023 | 32 |
Jun 2024 34 | Jun 2024 | 34 |
Jul 2024 30 | Jul 2024 | 30 |
Dec 2024 31 | Dec 2024 | 31 |
Feb 2025 29 | Feb 2025 | 29 |
How Other Brands Compare
Subsplash ® is ranked first for NPS among its competitors. Marketo comes in second.
Subsplash ® |  Marketo | |
| Global Ranking | #- | #230 |
| NPS | 29 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Subsplash ® NPS by Usage
Subsplash ®'s NPS was rated the highest by customers who have used Subsplash ®'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 18 | Less than 1 Year | 18 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
Subsplash ® NPS vs. Competitors
Compared to its competitors, Subsplash ®'s NPS is rated right above Marketo.
| COMPANY | NPS Score | |
|---|---|---|
| Subsplash ® | 29 |
| Marketo | 25 |
Subsplash ® Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Subsplash ® users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Subsplash ® Customer Loyalty vs. Competitors
Compared to its competitors, Subsplash ®'s Customer Loyalty score is rated right below Marketo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Marketo | 82% |
| Subsplash ® | 77% |
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Subsplash ® Product Quality
4.3/5
Subsplash ® has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Subsplash ® Product Information
Subsplash ® serves markets in the United States and Canada.
Subsplash ®’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Religious Institutions industry rated Subsplash ®'s product the highest. Reviewers from the Non-Profit industry rated Subsplash ® the lowest at 4.2.
- Website
- http://www.subsplash.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Media
Languages Supported
English
Product Type
Donation Management Software
Quick Insights into Subsplash ® Product Quality
Subsplash ®'s Product Quality score was rated highest by customers from the Religious Institutions industry, and rated lowest by customers who have used Subsplash ®'s products/services for Less than 1 Year.
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Ranked Subsplash ® Product Quality the Highest
Ranked Subsplash ® Product Quality the Lowest
Subsplash ® Product Quality Score by Usage
Subsplash ®'s Product Quality score was rated the highest by customers who have used Subsplash ®'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Subsplash ® Product Quality Score by Industry
Subsplash ®'s Product Quality score was rated the highest by Religious Institutions industry customers, and the lowest by Non-Profit industry customers.
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Subsplash ® Product Quality vs. Competitors
Compared to its competitors, Subsplash ®'s Product Quality score is rated right above Marketo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Subsplash ® | 4.3/5 |
| Marketo | 4.1/5 |
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Subsplash ® Pricing
Subsplash ® ROI & Value For Money
4.2/5
Subsplash ® has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Subsplash ® Pricing vs. Competitors
Compared to its competitors, Subsplash ®'s ROI score is rated right above Marketo.
| COMPANY | Pricing Score | |
|---|---|---|
| Subsplash ® | 4.2/5 |
| Marketo | 3.8/5 |
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Subsplash ® Customer Satisfaction (CSAT)
Subsplash ® Customer Satisfaction (CSAT) Score
64 / 100
Subsplash ® has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
7%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Subsplash ® Customer Satisfaction vs. Competitors
Compared to its competitors, Subsplash ®'s Customer Satisfaction score is rated right below Marketo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Marketo | 76% |
| Subsplash ® | 64% |
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Subsplash ® Customer Service
4/5
Subsplash ® has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Subsplash ®'s Customer Service
Address
Seattle, WA
Website
http://www.subsplash.com
Subsplash ® Customer Service vs. Competitors
Compared to its competitors, Subsplash ®'s Customer Service score is rated right above Marketo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Subsplash ® | 4/5 |
| Marketo | 3.5/5 |
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Subsplash ® as an Employer
Consumer vs. Employees
Subsplash ® scored a 29 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Subsplash ® would recommend the brand to a friend. ENPS measures how likely Subsplash ® employees would recommend working at Subsplash ® to a friend.
Net Promoter Score
29
NPS Score
| 58% | Promoters |
|---|---|
| 13% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
