-6
NPS
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Sucker Punch Productions
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About Sucker Punch Productions' Brand
Sucker Punch is a production company that is specialized in character-based video games. Among its major competitors, Sucker Punch Productions is ranked in 2nd place for NPS while Naughty Dog is 1st, and Sanzaru Games is 3rd.
Brand at a Glance
72%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Sucker Punch Productions Ranking
- #2 / 4 of its competitors
Sucker Punch Productions NPS
Sucker Punch Productions's Net Promoter Score (NPS) is a -6 with 42% Promoters, 10% Passives, and 48% Detractors. Net Promoter Score tracks whether Sucker Punch Productions's customers would recommend using the product based on a scale of -100 to 100.
Sucker Punch Productions Overall NPS
| 42% | Promoters |
|---|---|
| 10% | Passives |
| 48% | Detractors |
Sucker Punch Productions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 8 | Mar 2023 | 8 |
Sep 2023 16 | Sep 2023 | 16 |
Nov 2023 22 | Nov 2023 | 22 |
Dec 2023 27 | Dec 2023 | 27 |
May 2024 31 | May 2024 | 31 |
Aug 2024 34 | Aug 2024 | 34 |
Sep 2024 27 | Sep 2024 | 27 |
Apr 2025 30 | Apr 2025 | 30 |
Jul 2025 35 | Jul 2025 | 35 |
Sep 2025 -8 | Sep 2025 | -8 |
How Other Brands Compare
Sucker Punch Productions is ranked second for NPS among its competitors. Naughty Dog and Sanzaru Games come in first and third, with SVA Games coming in at #4.
Sucker Punch Productions |  Naughty Dog |  Sanzaru Games |  SVA Games | |
| Global Ranking | #- | #736 | #- | #- |
| NPS | -6 | 60 | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sucker Punch Productions NPS by Gender
Sucker Punch Productions's NPS was rated -72 by Male customers on Comparably.
Male
-72
Sucker Punch Productions's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
N/A
Sucker Punch Productions's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sucker Punch Productions NPS by Ethnicity
Sucker Punch Productions's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
African American/Black 34 | African American/Black | 34 |
Sucker Punch Productions NPS by Age
Sucker Punch Productions's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sucker Punch Productions NPS by Usage
Sucker Punch Productions's NPS was rated the highest by customers who have used Sucker Punch Productions's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Sucker Punch Productions NPS vs. Competitors
Compared to its competitors, Sucker Punch Productions's NPS is rated right below Naughty Dog.
| COMPANY | NPS Score | |
|---|---|---|
| Naughty Dog | 60 |
| Sucker Punch Productions | -6 |
Sucker Punch Productions Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Sucker Punch Productions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sucker Punch Productions Customer Loyalty Score by Gender
Sucker Punch Productions's Customer Loyalty score was rated 61 by Male customers on Comparably.
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Male
61%
Yes
Female
N/A
Yes
Sucker Punch Productions Customer Loyalty Score by Ethnicity
Sucker Punch Productions's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sucker Punch Productions.
70
out of 100
Caucasian
100
out of 100
African American/Black
Sucker Punch Productions Customer Loyalty Score by Age
Sucker Punch Productions's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 55% | 26-30 | 55% |
31-35 70% | 31-35 | 70% |
Sucker Punch Productions Customer Loyalty Score by Usage
Sucker Punch Productions's Customer Loyalty score was rated the highest by customers who have used Sucker Punch Productions's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sucker Punch Productions Customer Loyalty Score by Industry
Sucker Punch Productions's Customer Loyalty score was rated 61% by Tech industry customers.
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Sucker Punch Productions Customer Loyalty vs. Competitors
Compared to its competitors, Sucker Punch Productions's Customer Loyalty score is rated right below Naughty Dog.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Naughty Dog | 90% |
| Sucker Punch Productions | 72% |
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Sucker Punch Productions Product Quality
3.4/5
Sucker Punch Productions has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Sucker Punch Productions Product Information
Sucker Punch Productions’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sucker Punch Productions's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Sucker Punch Productions Product Quality
Sucker Punch Productions's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 26-30.
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Ranked Sucker Punch Productions Product Quality the Highest
Ranked Sucker Punch Productions Product Quality the Lowest
Sucker Punch Productions Product Quality Score by Gender
Sucker Punch Productions's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Sucker Punch Productions Product Quality Score by Ethnicity
Sucker Punch Productions's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sucker Punch Productions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3.5 | African American/Black | 3.5 |
Sucker Punch Productions Product Quality Score by Age
Sucker Punch Productions's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sucker Punch Productions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2.6 | 31-35 | 2.6 |
Sucker Punch Productions Product Quality Score by Usage
Sucker Punch Productions's Product Quality score was rated the highest by customers who have used Sucker Punch Productions's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sucker Punch Productions Product Quality Score by Industry
Sucker Punch Productions's Product Quality score was rated 2.3 stars by Tech industry customers.
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Sucker Punch Productions Product Quality vs. Competitors
Compared to its competitors, Sucker Punch Productions's Product Quality score is rated right below Naughty Dog.
| COMPANY | Product Quality Score | |
|---|---|---|
| Naughty Dog | 4.5/5 |
| Sucker Punch Productions | 3.4/5 |
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Sucker Punch Productions Pricing
Sucker Punch Productions ROI & Value For Money
3/5
Sucker Punch Productions has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Sucker Punch Productions Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Sucker Punch Productions ROI
Sucker Punch Productions's ROI score was rated highest by customers who have used Sucker Punch Productions's products/services for 5 to 10 Years, and rated lowest by customers ages 26-30.
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Ranked Sucker Punch Productions ROI the Highest
Ranked Sucker Punch Productions ROI the Lowest
Sucker Punch Productions ROI Score by Gender
Sucker Punch Productions's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Sucker Punch Productions ROI Score by Ethnicity
Sucker Punch Productions's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sucker Punch Productions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Sucker Punch Productions ROI Score by Age
Sucker Punch Productions's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sucker Punch Productions.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 1.5 | 26-30 | 1.5 |
31-35 2 | 31-35 | 2 |
Sucker Punch Productions ROI Score by Usage
Sucker Punch Productions's ROI score was rated the highest by customers who have used Sucker Punch Productions's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sucker Punch Productions ROI Score by Industry
Sucker Punch Productions's ROI score was rated 2.3 stars by Tech industry customers.
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Sucker Punch Productions Pricing vs. Competitors
Compared to its competitors, Sucker Punch Productions's ROI score is rated right below Naughty Dog.
| COMPANY | Pricing Score | |
|---|---|---|
| Naughty Dog | 4.2/5 |
| Sucker Punch Productions | 3/5 |
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Sucker Punch Productions Customer Satisfaction (CSAT)
Sucker Punch Productions Customer Satisfaction (CSAT) Score
56 / 100
Sucker Punch Productions has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
8%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sucker Punch Productions Customer Satisfaction
Sucker Punch Productions's Customer Satisfaction score was rated highest by customers who have used Sucker Punch Productions's products/services for 5 to 10 Years, and rated lowest by customers ages 26-30.
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Ranked Sucker Punch Productions Customer Satisfaction the Highest
Ranked Sucker Punch Productions Customer Satisfaction the Lowest
Sucker Punch Productions Customer Satisfaction Score by Gender
Sucker Punch Productions's Customer Satisfaction score was rated 14 by Male customers on Comparably.
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14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 86% |
Sucker Punch Productions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sucker Punch Productions' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Sucker Punch Productions' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Sucker Punch Productions Customer Satisfaction Score by Age
Sucker Punch Productions's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 25% | |||||||||||||||
| 31-35 | 33% |
Sucker Punch Productions Customer Satisfaction Score by Usage
Sucker Punch Productions's Customer Satisfaction score was rated 67 points by customers who have used Sucker Punch Productions's products/services for 5 to 10 Years.
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Sucker Punch Productions Customer Satisfaction Score by Industry
Sucker Punch Productions's Customer Satisfaction score was rated 34 points by Tech industry customers.
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 34,
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"csatScore": 34,
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"scoreClassName": "max",
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}Sucker Punch Productions Customer Satisfaction vs. Competitors
Compared to its competitors, Sucker Punch Productions's Customer Satisfaction score is rated right below Naughty Dog.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Naughty Dog | 86% |
| Sucker Punch Productions | 56% |
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Sucker Punch Productions Customer Service
2.7/5
Sucker Punch Productions has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Sucker Punch Productions's Customer Service
Address
500 108th Ave NE Suite 200, Bellevue, WA
Website
http://suckerpunch.playstation.com/
Phone Number
425-649-2192
Quick Insights into Sucker Punch Productions Customer Service
Sucker Punch Productions's Customer Service score was rated highest by customers who have used Sucker Punch Productions's products/services for 5 to 10 Years, and rated lowest by customers who have used Sucker Punch Productions's products/services for Less than 1 Year.
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Ranked Sucker Punch Productions Customer Service the Highest
Ranked Sucker Punch Productions Customer Service the Lowest
Sucker Punch Productions Customer Service Score by Gender
Sucker Punch Productions's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Sucker Punch Productions Customer Service Score by Ethnicity
Sucker Punch Productions's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sucker Punch Productions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Sucker Punch Productions Customer Service Score by Age
Sucker Punch Productions's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.8 | 31-35 | 1.8 |
Sucker Punch Productions Customer Service Score by Usage
Sucker Punch Productions's Customer Service score was rated the highest by customers who have used Sucker Punch Productions's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sucker Punch Productions Customer Service Score by Industry
Sucker Punch Productions's Customer Service score was rated 1.8 stars by Tech industry customers.
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Sucker Punch Productions Customer Service vs. Competitors
Compared to its competitors, Sucker Punch Productions's Customer Service score is rated right below Naughty Dog.
| COMPANY | Customer Service Score | |
|---|---|---|
| Naughty Dog | 4.2/5 |
| Sucker Punch Productions | 2.7/5 |
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Sucker Punch Productions as an Employer
3.5/5
Sucker Punch Productions has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
CEO of Sucker Punch Productions
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sucker Punch Productions scored a -6 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Sucker Punch Productions would recommend the brand to a friend. ENPS measures how likely Sucker Punch Productions employees would recommend working at Sucker Punch Productions to a friend.
Net Promoter Score
-6
NPS Score
| 42% | Promoters |
|---|---|
| 10% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
