-100
NPS
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Sumitomo Mitsui Banking Corporation
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About Sumitomo Mitsui Banking Corporation's Brand
Sumitomo Mitsui Banking Corporation is a banking and financial services company. Among its major competitors, Sumitomo Mitsui Banking Corporation is ranked in 2nd place for NPS while Macquarie Group is 1st.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sumitomo Mitsui Banking Corporation Ranking
- #2 / 2 of its competitors
Sumitomo Mitsui Banking Corporation NPS
Sumitomo Mitsui Banking Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sumitomo Mitsui Banking Corporation's customers would recommend using the product based on a scale of -100 to 100.
Sumitomo Mitsui Banking Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sumitomo Mitsui Banking Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
How Other Brands Compare
Sumitomo Mitsui Banking Corporation is ranked second for NPS among its competitors. Macquarie Group comes in first.
Sumitomo Mitsui Banking Corporation |  Macquarie Group | |
| Global Ranking | #- | #877 |
| NPS | -100 | 30 |
| Valuation Updated every 24 hours for public companies | - | $2.81B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sumitomo Mitsui Banking Corporation NPS vs. Competitors
Compared to its competitors, Sumitomo Mitsui Banking Corporation's NPS is rated right below Macquarie Group.
| COMPANY | NPS Score | |
|---|---|---|
| Macquarie Group | 30 |
| Sumitomo Mitsui Banking Corporation | -100 |
Sumitomo Mitsui Banking Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sumitomo Mitsui Banking Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sumitomo Mitsui Banking Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Sumitomo Mitsui Banking Corporation's Customer Loyalty score is rated right above Macquarie Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sumitomo Mitsui Banking Corporation | 100% |
| Macquarie Group | 74% |
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Sumitomo Mitsui Banking Corporation Product Quality
4/5
Sumitomo Mitsui Banking Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Sumitomo Mitsui Banking Corporation Product Information
Sumitomo Mitsui Banking Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
Industry
Tech
FinTech
Sumitomo Mitsui Banking Corporation Product Quality vs. Competitors
Compared to its competitors, Sumitomo Mitsui Banking Corporation's Product Quality score is rated right above Macquarie Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sumitomo Mitsui Banking Corporation | 4/5 |
| Macquarie Group | 3.9/5 |
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Sumitomo Mitsui Banking Corporation Pricing
Sumitomo Mitsui Banking Corporation ROI & Value For Money
1.5/5
Sumitomo Mitsui Banking Corporation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Sumitomo Mitsui Banking Corporation Pricing vs. Competitors
Compared to its competitors, Sumitomo Mitsui Banking Corporation's ROI score is rated right below Macquarie Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Macquarie Group | 4/5 |
| Sumitomo Mitsui Banking Corporation | 1.5/5 |
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Sumitomo Mitsui Banking Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sumitomo Mitsui Banking Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Sumitomo Mitsui Banking Corporation's Customer Satisfaction score is rated right below Macquarie Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Macquarie Group | 76% |
| Sumitomo Mitsui Banking Corporation | 0% |
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Sumitomo Mitsui Banking Corporation Customer Service
1.5/5
Sumitomo Mitsui Banking Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Sumitomo Mitsui Banking Corporation's Customer Service
Website
http://www.smbc.co.jp/global/
Sumitomo Mitsui Banking Corporation Customer Service vs. Competitors
Compared to its competitors, Sumitomo Mitsui Banking Corporation's Customer Service score is rated right below Macquarie Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Macquarie Group | 4/5 |
| Sumitomo Mitsui Banking Corporation | 1.5/5 |
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Sumitomo Mitsui Banking Corporation as an Employer
2.4/5
Sumitomo Mitsui Banking Corporation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Sumitomo Mitsui Banking Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sumitomo Mitsui Banking Corporation scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Sumitomo Mitsui Banking Corporation would recommend the brand to a friend. ENPS measures how likely Sumitomo Mitsui Banking Corporation employees would recommend working at Sumitomo Mitsui Banking Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
