50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Supernus Pharmaceuticals
Marketing or Exec? Claim Your Free Account
About Supernus Pharmaceuticals' Brand
Supernus Pharmaceuticals is focused on developing and commercializing products for the treatment of central nervous system. Among its major competitors, Supernus Pharmaceuticals is ranked in 1st place for NPS while Biogen is 2nd, and Athersys is 3rd.Their current market cap is $1.56B
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Supernus Pharmaceuticals Ranking
- #1 / 4 of its competitors
Supernus Pharmaceuticals NPS
Supernus Pharmaceuticals's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Supernus Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Supernus Pharmaceuticals Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Supernus Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Mar 2023 33 | Mar 2023 | 33 |
May 2023 50 | May 2023 | 50 |
How Other Brands Compare
Supernus Pharmaceuticals is ranked first for NPS among its competitors. Biogen and MyoKardia come in second and third, with Reata Pharmaceuticals coming in at #4. Among those competitors, it is the lowest valued company behind Biogen.
Supernus Pharmaceuticals |  Biogen |  MyoKardia |  Reata Pharmaceuticals | |
| Global Ranking | #- | #388 | #- | #- |
| NPS | 50 | 21 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.56B | $42.46B | $11.99B | $2.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Supernus Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Supernus Pharmaceuticals's NPS is rated right above Biogen.
| COMPANY | NPS Score | |
|---|---|---|
| Supernus Pharmaceuticals | 50 |
| Biogen | 21 |
| MyoKardia | N/A |
| Reata Pharmaceuticals | N/A |
Supernus Pharmaceuticals Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Supernus Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Supernus Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Supernus Pharmaceuticals's Customer Loyalty score is rated right above Biogen, and is preceded by MyoKardia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MyoKardia | 100% |
| Supernus Pharmaceuticals | 85% |
| Biogen | 75% |
| Reata Pharmaceuticals | N/A |
Unlock Supernus Pharmaceuticals Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Supernus Pharmaceuticals Customer Loyalty vs. Competitors data and gain insights into your customers today.
Supernus Pharmaceuticals Product Quality
4.2/5
Supernus Pharmaceuticals has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Supernus Pharmaceuticals' overall Product Quality score rated by its users and customers.
Supernus Pharmaceuticals Product Information
Supernus Pharmaceuticals’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.supernus.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Supernus Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Supernus Pharmaceuticals's Product Quality score is rated right above Biogen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Supernus Pharmaceuticals | 4.2/5 |
| Biogen | 4/5 |
| MyoKardia | 4/5 |
| Reata Pharmaceuticals | N/A |
Unlock Supernus Pharmaceuticals Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Supernus Pharmaceuticals Product Quality vs. Competitors data and gain insights into your customers today.
Supernus Pharmaceuticals Pricing
Supernus Pharmaceuticals ROI & Value For Money
3.9/5
Supernus Pharmaceuticals has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Supernus Pharmaceuticals' overall ROI score rated by its users and customers.
Supernus Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Supernus Pharmaceuticals's ROI score is rated right above Biogen, and is preceded by MyoKardia.
| COMPANY | Pricing Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Supernus Pharmaceuticals | 3.9/5 |
| Biogen | 3.8/5 |
| Reata Pharmaceuticals | N/A |
Unlock Supernus Pharmaceuticals ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Supernus Pharmaceuticals ROI vs. Competitors data and gain insights into your customers today.
Supernus Pharmaceuticals Customer Satisfaction (CSAT)
Supernus Pharmaceuticals Customer Satisfaction (CSAT) Score
100 / 100
Supernus Pharmaceuticals has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Supernus Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Supernus Pharmaceuticals's Customer Satisfaction score is rated right above Biogen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Supernus Pharmaceuticals | 100% |
| Biogen | 78% |
| MyoKardia | 0% |
| Reata Pharmaceuticals | 0% |
Unlock Supernus Pharmaceuticals Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Supernus Pharmaceuticals Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Supernus Pharmaceuticals Customer Service
4.2/5
Supernus Pharmaceuticals has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Supernus Pharmaceuticals' overall Customer Service score rated by its users and customers.
About Supernus Pharmaceuticals's Customer Service
Address
1550 East Gude Drive, Rockville, MD
Website
http://www.supernus.com
Phone Number
3014241385
Supernus Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Supernus Pharmaceuticals's Customer Service score is rated right above MyoKardia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Supernus Pharmaceuticals | 4.2/5 |
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Reata Pharmaceuticals | N/A |
Unlock Supernus Pharmaceuticals Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Supernus Pharmaceuticals Customer Service vs. Competitors data and gain insights into your customers today.
Supernus Pharmaceuticals as an Employer
3.3/5
Supernus Pharmaceuticals has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Supernus Pharmaceuticals scored a 50 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Supernus Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Supernus Pharmaceuticals employees would recommend working at Supernus Pharmaceuticals to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 23% | Promoters |
|---|---|
| 46% | Passive |
| 31% | Detractors |
