50
NPS
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SureWerx
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About SureWerx's Brand
SureWerx vision is to be the global leader in worker safety and productivity. Among its major competitors, SureWerx is ranked in 1st place for NPS while W.W. Grainger is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
SureWerx Ranking
- #1 / 2 of its competitors
SureWerx NPS
SureWerx's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether SureWerx's customers would recommend using the product based on a scale of -100 to 100.
SureWerx Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
SureWerx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 0 | Feb 2024 | 0 |
Nov 2024 50 | Nov 2024 | 50 |
How Other Brands Compare
SureWerx is ranked first for NPS among its competitors. W.W. Grainger comes in second.
SureWerx |  W.W. Grainger | |
| Global Ranking | #- | #512 |
| NPS | 50 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $21.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SureWerx NPS vs. Competitors
Compared to its competitors, SureWerx's NPS is rated right above W.W. Grainger.
| COMPANY | NPS Score | |
|---|---|---|
| SureWerx | 50 |
| W.W. Grainger | 25 |
SureWerx Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SureWerx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SureWerx Customer Loyalty vs. Competitors
Compared to its competitors, SureWerx's Customer Loyalty score is rated right above W.W. Grainger.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SureWerx | 100% |
| W.W. Grainger | 78% |
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SureWerx Product Quality
5/5
SureWerx has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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SureWerx Product Information
SureWerx’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://surewerx.com/
- Company Size
- 201-500 Employees
Industry
Manufacturing
SureWerx Product Quality vs. Competitors
Compared to its competitors, SureWerx's Product Quality score is rated right above W.W. Grainger.
| COMPANY | Product Quality Score | |
|---|---|---|
| SureWerx | 5/5 |
| W.W. Grainger | 3.9/5 |
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SureWerx Pricing
SureWerx ROI & Value For Money
3.5/5
SureWerx has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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SureWerx Pricing vs. Competitors
Compared to its competitors, SureWerx's ROI score is rated right below W.W. Grainger.
| COMPANY | Pricing Score | |
|---|---|---|
| W.W. Grainger | 3.7/5 |
| SureWerx | 3.5/5 |
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SureWerx Customer Satisfaction (CSAT)
SureWerx Customer Satisfaction (CSAT) Score
100 / 100
SureWerx has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SureWerx Customer Satisfaction vs. Competitors
Compared to its competitors, SureWerx's Customer Satisfaction score is rated right above W.W. Grainger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SureWerx | 100% |
| W.W. Grainger | 74% |
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SureWerx Customer Service
3.7/5
SureWerx has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SureWerx's Customer Service
Address
49 Schooner Street, V3K 0B3 Canada
Website
https://surewerx.com/
Phone Number
800-472-7685
SureWerx's Social Links
SureWerx Customer Service vs. Competitors
Compared to its competitors, SureWerx's Customer Service score is rated right below W.W. Grainger.
| COMPANY | Customer Service Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| SureWerx | 3.7/5 |
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SureWerx as an Employer
4.5/5
SureWerx has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SureWerx scored a 50 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of SureWerx would recommend the brand to a friend. ENPS measures how likely SureWerx employees would recommend working at SureWerx to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
