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NPS
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Surf Air
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About Surf Air's Brand
Surf Air is a California-based membership airline that offers first-class travel on executive aircraft. Among its major competitors, Surf Air is ranked in 3rd place for NPS while Delta Air Lines is 1st, and United Airlines is 2nd.Their current valuation is $150.00M
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Surf Air Ranking
- #3 / 4 of its competitors
Surf Air NPS
Surf Air's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Surf Air's customers would recommend using the product based on a scale of -100 to 100.
Surf Air Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Surf Air NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
How Other Brands Compare
Surf Air is ranked third for NPS among its competitors. Delta Air Lines and United Airlines come in first and second, with Spirit Airlines coming in at #4. Among those competitors, it is the lowest valued company behind Delta Air Lines.
Surf Air |  Delta Air Lines |  United Airlines |  Spirit Airlines | |
| Global Ranking | #- | #21 | #144 | #- |
| NPS | 0 | 43 | 5 | -54 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $150.00M | $31.16B | $18.71B | $3.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Surf Air NPS vs. Competitors
Compared to its competitors, Surf Air's NPS is rated right above Spirit Airlines, and is preceded by United Airlines.
| COMPANY | NPS Score | |
|---|---|---|
| Delta Air Lines | 43 |
| United Airlines | 5 |
| Surf Air | 0 |
| Spirit Airlines | -54 |
Surf Air Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Surf Air users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Surf Air Customer Loyalty vs. Competitors
Compared to its competitors, Surf Air's Customer Loyalty score is rated right below Spirit Airlines.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Delta Air Lines | 83% |
| United Airlines | 72% |
| Spirit Airlines | 49% |
| Surf Air | 10% |
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Surf Air Product Quality
4/5
Surf Air has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Surf Air Product Information
Surf Air’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.surfair.com
- Company Size
- 51-200 Employees
Industry
Tech
Travel
Surf Air Product Quality vs. Competitors
Compared to its competitors, Surf Air's Product Quality score is rated right above United Airlines, and is preceded by Delta Air Lines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Delta Air Lines | 4.1/5 |
| Surf Air | 4/5 |
| United Airlines | 3.2/5 |
| Spirit Airlines | 1.7/5 |
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Surf Air Pricing
Surf Air ROI & Value For Money
4.5/5
Surf Air has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Surf Air Pricing vs. Competitors
Compared to its competitors, Surf Air's ROI score is rated right above Delta Air Lines.
| COMPANY | Pricing Score | |
|---|---|---|
| Surf Air | 4.5/5 |
| Delta Air Lines | 3.9/5 |
| United Airlines | 3.1/5 |
| Spirit Airlines | 1.9/5 |
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Surf Air Customer Service
4.5/5
Surf Air has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Surf Air's Customer Service
Address
1408 3rd Street Promenade, 3rd Floor, Santa Monica, CA
Website
http://www.surfair.com
Phone Number
650-479-5833
Surf Air Customer Service vs. Competitors
Compared to its competitors, Surf Air's Customer Service score is rated right above Delta Air Lines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Surf Air | 4.5/5 |
| Delta Air Lines | 4/5 |
| United Airlines | 3.1/5 |
| Spirit Airlines | 1.7/5 |
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