-13
NPS
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Swedish Medical Center
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About Swedish Medical Center's Brand
Among its major competitors, Swedish Medical Center is ranked in 1st place for NPS while Staples is 2nd.
Brand at a Glance
71%
Customer Loyalty
2.9/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Swedish Medical Center Ranking
- #1 / 2 of its competitors
Swedish Medical Center NPS
Swedish Medical Center's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Swedish Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Swedish Medical Center Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Swedish Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -54 | Jul 2021 | -54 |
Dec 2021 -46 | Dec 2021 | -46 |
May 2022 -46 | May 2022 | -46 |
Jul 2022 -37 | Jul 2022 | -37 |
Apr 2023 -30 | Apr 2023 | -30 |
Jun 2023 -22 | Jun 2023 | -22 |
Dec 2023 -17 | Dec 2023 | -17 |
Feb 2024 -20 | Feb 2024 | -20 |
Mar 2024 -14 | Mar 2024 | -14 |
Nov 2024 -18 | Nov 2024 | -18 |
Apr 2025 -18 | Apr 2025 | -18 |
Jun 2025 -13 | Jun 2025 | -13 |
How Other Brands Compare
Swedish Medical Center is ranked first for NPS among its competitors. Staples comes in second.
Swedish Medical Center |  Staples | |
| Global Ranking | #- | #318 |
| NPS | -13 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Swedish Medical Center NPS by Gender
Swedish Medical Center's NPS was rated 0 by Female customers on Comparably.
Female
0
Swedish Medical Center's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Male
N/A
Swedish Medical Center's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Swedish Medical Center NPS by Ethnicity
Swedish Medical Center's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Swedish Medical Center NPS by Usage
Swedish Medical Center's NPS was rated the highest by customers who have used Swedish Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 20 | 2 to 5 Years | 20 |
Over 10 Years -60 | Over 10 Years | -60 |
Swedish Medical Center NPS vs. Competitors
Compared to its competitors, Swedish Medical Center's NPS is rated right above Staples.
| COMPANY | NPS Score | |
|---|---|---|
| Swedish Medical Center | -13 |
| Staples | -20 |
Swedish Medical Center Customer Reviews
Out of the 3 Swedish Medical Center customer reviews 1 was positive and 2 were constructive. Swedish Medical Center customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Swedish Medical Center Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Swedish Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Swedish Medical Center Customer Loyalty Score by Gender
Swedish Medical Center's Customer Loyalty score was rated 66 by Female customers on Comparably.
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Female
66%
Yes
Male
N/A
Yes
Swedish Medical Center Customer Loyalty Score by Ethnicity
Swedish Medical Center's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Swedish Medical Center.
70
out of 100
Caucasian
Swedish Medical Center Customer Loyalty Score by Usage
Swedish Medical Center's Customer Loyalty score was rated 82% by customers who have used Swedish Medical Center's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Swedish Medical Center Customer Loyalty Score by Industry
Swedish Medical Center's Customer Loyalty score was rated 64% by Healthcare, Hospitals and Medicine industry customers.
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Swedish Medical Center Customer Loyalty vs. Competitors
Compared to its competitors, Swedish Medical Center's Customer Loyalty score is rated right above Staples.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Swedish Medical Center | 71% |
| Staples | 71% |
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Swedish Medical Center Product Quality
2.9/5
Swedish Medical Center has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Swedish Medical Center Product Information
Swedish Medical Center’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Swedish Medical Center's product the highest.
- Website
- https://swedishhospital.com
- Company Size
- 1-10 Employees
Quick Insights into Swedish Medical Center Product Quality
Swedish Medical Center's Product Quality score was rated highest by customers who have used Swedish Medical Center's products/services for 2 to 5 Years, and rated lowest by customers who have used Swedish Medical Center's products/services for Over 10 Years.
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Ranked Swedish Medical Center Product Quality the Highest
Ranked Swedish Medical Center Product Quality the Lowest
Swedish Medical Center Product Quality Score by Gender
Swedish Medical Center's Product Quality score was rated 2.7 by Female customers on Comparably.
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Female
2.7/5
Male
N/A
Swedish Medical Center Product Quality Score by Ethnicity
Swedish Medical Center's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Swedish Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Swedish Medical Center Product Quality Score by Usage
Swedish Medical Center's Product Quality score was rated the highest by customers who have used Swedish Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Swedish Medical Center Product Quality Score by Industry
Swedish Medical Center's Product Quality score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
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Swedish Medical Center Product Quality vs. Competitors
Compared to its competitors, Swedish Medical Center's Product Quality score is rated right below Staples.
| COMPANY | Product Quality Score | |
|---|---|---|
| Staples | 3/5 |
| Swedish Medical Center | 2.9/5 |
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Swedish Medical Center Pricing
Swedish Medical Center ROI & Value For Money
2.5/5
Swedish Medical Center has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Swedish Medical Center Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Swedish Medical Center ROI
Swedish Medical Center's ROI score was rated highest by customers who have used Swedish Medical Center's products/services for 2 to 5 Years, and rated lowest by customers who have used Swedish Medical Center's products/services for Over 10 Years.
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Ranked Swedish Medical Center ROI the Highest
Ranked Swedish Medical Center ROI the Lowest
Swedish Medical Center ROI Score by Gender
Swedish Medical Center's ROI score was rated 2.6 by Female customers on Comparably.
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Female
2.6/5
Male
N/A
Swedish Medical Center ROI Score by Ethnicity
Swedish Medical Center's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Swedish Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Swedish Medical Center ROI Score by Usage
Swedish Medical Center's ROI score was rated the highest by customers who have used Swedish Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Swedish Medical Center ROI Score by Industry
Swedish Medical Center's ROI score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
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Swedish Medical Center Pricing vs. Competitors
Compared to its competitors, Swedish Medical Center's ROI score is rated right below Staples.
| COMPANY | Pricing Score | |
|---|---|---|
| Staples | 2.9/5 |
| Swedish Medical Center | 2.5/5 |
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Swedish Medical Center Customer Satisfaction (CSAT)
Swedish Medical Center Customer Satisfaction (CSAT) Score
64 / 100
Swedish Medical Center has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
21%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Swedish Medical Center Customer Satisfaction
Swedish Medical Center's Customer Satisfaction score was rated highest by Female customers.
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Ranked Swedish Medical Center Customer Satisfaction the Highest
Swedish Medical Center Customer Satisfaction Score by Gender
Swedish Medical Center's Customer Satisfaction score was rated 80 by Female customers on Comparably.
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80 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Swedish Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Swedish Medical Center's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
Swedish Medical Center Customer Satisfaction vs. Competitors
Compared to its competitors, Swedish Medical Center's Customer Satisfaction score is rated right above Staples.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Swedish Medical Center | 64% |
| Staples | 47% |
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Swedish Medical Center Customer Service
2.6/5
Swedish Medical Center has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Swedish Medical Center's Customer Service
Website
https://swedishhospital.com
Quick Insights into Swedish Medical Center Customer Service
Swedish Medical Center's Customer Service score was rated highest by customers who have used Swedish Medical Center's products/services for 2 to 5 Years, and rated lowest by customers who have used Swedish Medical Center's products/services for Over 10 Years.
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Ranked Swedish Medical Center Customer Service the Highest
Ranked Swedish Medical Center Customer Service the Lowest
Swedish Medical Center Customer Service Score by Gender
Swedish Medical Center's Customer Service score was rated 2.9 by Female customers on Comparably.
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Female
2.9/5
Male
N/A
Swedish Medical Center Customer Service Score by Ethnicity
Swedish Medical Center's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Swedish Medical Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Swedish Medical Center Customer Service Score by Usage
Swedish Medical Center's Customer Service score was rated the highest by customers who have used Swedish Medical Center's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Swedish Medical Center Customer Service Score by Industry
Swedish Medical Center's Customer Service score was rated 3 stars by Healthcare, Hospitals and Medicine industry customers.
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Swedish Medical Center Customer Service vs. Competitors
Compared to its competitors, Swedish Medical Center's Customer Service score is rated right below Staples.
| COMPANY | Customer Service Score | |
|---|---|---|
| Staples | 2.7/5 |
| Swedish Medical Center | 2.6/5 |
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Swedish Medical Center as an Employer
2.4/5
Swedish Medical Center has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Swedish Medical Center
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Swedish Medical Center scored a -13 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Swedish Medical Center would recommend the brand to a friend. ENPS measures how likely Swedish Medical Center employees would recommend working at Swedish Medical Center to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 14% | Promoters |
|---|---|
| 16% | Passive |
| 70% | Detractors |
