Symmetry Financial Group NPS & Customer Reviews

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Symmetry Financial Group

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Symmetry Financial Group

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About Symmetry Financial Group's Brand

Streamlined solutions for the modern life insurance agent. At Symmetry, we give you the tools to build your career and create your legacy. Among its major competitors, Symmetry Financial Group is ranked in 2nd place for NPS while Primerica is 1st.

Brand at a Glance

65%

Customer Loyalty

3.3/5

Product Quality

3.2/5

Pricing

3.4/5

Customer Service

Symmetry Financial Group Ranking

^#2 / 2 of its competitors

Symmetry Financial Group NPS

Symmetry Financial Group's Net Promoter Score (NPS) is a 13 with 54% Promoters, 5% Passives, and 41% Detractors. Net Promoter Score tracks whether Symmetry Financial Group's customers would recommend using the product based on a scale of -100 to 100.

Symmetry Financial Group Overall NPS

NPS

54%	Promoters
5%	Passives
41%	Detractors

Symmetry Financial Group NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 46	Jan 2023	46
Mar 2023 36	Mar 2023	36
Jun 2023 33	Jun 2023	33
Jul 2023 35	Jul 2023	35
Oct 2023 27	Oct 2023	27
Jan 2024 30	Jan 2024	30
Feb 2024 28	Feb 2024	28
Apr 2024 24	Apr 2024	24
Jul 2024 20	Jul 2024	20
Sep 2024 18	Sep 2024	18
Jan 2025 15	Jan 2025	15
Feb 2025 11	Feb 2025	11

How Other Brands Compare

Symmetry Financial Group is ranked second for NPS among its competitors. Primerica comes in first.

	Symmetry Financial Group	Primerica
Global Ranking	#-	#893
NPS	13	35
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral
Valuation Updated every 24 hours for public companies	-	$5.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Symmetry Financial Group NPS by Gender

Female customers rated Symmetry Financial Group's NPS 1 points higher than Male customers.

Male

-14

Symmetry Financial Group's NPS was rated -14 by Male customers on Comparably.

43%

Promoters

Passives

57%

Detractors

Female

-13

Symmetry Financial Group's NPS was rated -13 by Female customers on Comparably.

37%

Promoters

13%

Passives

50%

Detractors

Symmetry Financial Group NPS by Ethnicity

Symmetry Financial Group's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -42	Caucasian	-42
Asian or Pacific Islander 0	Asian or Pacific Islander	0

Symmetry Financial Group NPS by Age

Symmetry Financial Group's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

41-45

33%

67%

46-50

67%

33%

Symmetry Financial Group NPS by Usage

Symmetry Financial Group's NPS was rated the highest by customers who have used Symmetry Financial Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -57	Less than 1 Year	-57
2 to 5 Years 20	2 to 5 Years	20

Symmetry Financial Group NPS vs. Competitors

Compared to its competitors, Symmetry Financial Group's NPS is rated right below Primerica.

COMPANY		NPS Score
	Primerica	35
	Symmetry Financial Group	13

Symmetry Financial Group Customer Reviews

Symmetry Financial Group Customer Loyalty

65%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

65% of Symmetry Financial Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

65%

35%

Symmetry Financial Group Customer Loyalty Score by Gender

Male customers rated Symmetry Financial Group's Customer Loyalty score 41% higher than Female customers.

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Male

74%

Yes

Female

33%

Yes

Symmetry Financial Group Customer Loyalty Score by Ethnicity

Symmetry Financial Group's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Asian or Pacific Islander

Symmetry Financial Group Customer Loyalty Score by Age

Symmetry Financial Group's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 40%	41-45	40%
46-50 70%	46-50	70%

Symmetry Financial Group Customer Loyalty Score by Usage

Symmetry Financial Group's Customer Loyalty score was rated the highest by customers who have used Symmetry Financial Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	49%
2 to 5 Years	64%

Symmetry Financial Group Customer Loyalty Score by Industry

Symmetry Financial Group's Customer Loyalty score was rated 28% by Tech industry customers.

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Tech	28%

Symmetry Financial Group Customer Loyalty vs. Competitors

Compared to its competitors, Symmetry Financial Group's Customer Loyalty score is rated right below Primerica.

COMPANY		Customer Loyalty Score
	Primerica	89%
	Symmetry Financial Group	65%

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Symmetry Financial Group Product Quality

3.3/5

Symmetry Financial Group has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Symmetry Financial Group Product Information

Symmetry Financial Group’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Symmetry Financial Group's product the highest.

Website: https://sfglife.com/

Company Size: 501-1,000 Employees

Industry

Insurance

Quick Insights into Symmetry Financial Group Product Quality

Symmetry Financial Group's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Male customers.

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Ranked Symmetry Financial Group Product Quality the Highest

46-50	3.8
Asian or Pacific Islander	3.1
2 to 5 Years	3

Ranked Symmetry Financial Group Product Quality the Lowest

Caucasian	2.5
41-45	2.3
Male	2.3

Symmetry Financial Group Product Quality Score by Gender

Female customers rated Symmetry Financial Group's Product Quality score 0.6 stars higher than Male customers.

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Male

2.3/5

Female

2.9/5

Symmetry Financial Group Product Quality Score by Ethnicity

Symmetry Financial Group's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1

Symmetry Financial Group Product Quality Score by Age

Symmetry Financial Group's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
41-45 2.3	41-45	2.3
46-50 3.8	46-50	3.8

Symmetry Financial Group Product Quality Score by Usage

Symmetry Financial Group's Product Quality score was rated the highest by customers who have used Symmetry Financial Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.8
2 to 5 Years	3

Symmetry Financial Group Product Quality Score by Industry

Symmetry Financial Group's Product Quality score was rated 2.3 stars by Tech industry customers.

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Tech	2.3

Symmetry Financial Group Product Quality vs. Competitors

Compared to its competitors, Symmetry Financial Group's Product Quality score is rated right below Primerica.

COMPANY		Product Quality Score
	Primerica	4.1/5
	Symmetry Financial Group	3.3/5

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Symmetry Financial Group Pricing

Symmetry Financial Group ROI & Value For Money

3.2/5

Symmetry Financial Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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Symmetry Financial Group Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Symmetry Financial Group ROI

Symmetry Financial Group's ROI score was rated highest by customers ages 46-50, and rated lowest by customers ages 41-45.

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Ranked Symmetry Financial Group ROI the Highest

46-50	4
Asian or Pacific Islander	3.1
2 to 5 Years	2.8

Ranked Symmetry Financial Group ROI the Lowest

Male	2.4
Caucasian	2.1
41-45	1.8

Symmetry Financial Group ROI Score by Gender

Female customers rated Symmetry Financial Group's ROI score 0.1 stars higher than Male customers.

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Male

2.4/5

Female

2.5/5

Symmetry Financial Group ROI Score by Ethnicity

Symmetry Financial Group's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1

Symmetry Financial Group ROI Score by Age

Symmetry Financial Group's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
41-45 1.8	41-45	1.8
46-50 4	46-50	4

Symmetry Financial Group ROI Score by Usage

Symmetry Financial Group's ROI score was rated the highest by customers who have used Symmetry Financial Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
2 to 5 Years	2.8

Symmetry Financial Group ROI Score by Industry

Symmetry Financial Group's ROI score was rated 1.8 stars by Tech industry customers.

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Tech	1.8

Symmetry Financial Group Pricing vs. Competitors

Compared to its competitors, Symmetry Financial Group's ROI score is rated right below Primerica.

COMPANY		Pricing Score
	Primerica	4/5
	Symmetry Financial Group	3.2/5

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Symmetry Financial Group Customer Satisfaction (CSAT)

Symmetry Financial Group Customer Satisfaction (CSAT) Score

57 / 100

Symmetry Financial Group has an overall Customer Satisfaction score of 57 rated by its users and customers.

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Very Satisfied	40%
Satisfied	17%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	9%
Very Dissatisfied	30%

Very Satisfied

40%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

30%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Symmetry Financial Group Customer Satisfaction

Symmetry Financial Group's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.

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Ranked Symmetry Financial Group Customer Satisfaction the Highest

Asian or Pacific Islander	67%
2 to 5 Years	60%
Female	58%

Ranked Symmetry Financial Group Customer Satisfaction the Lowest

Less than 1 Year	40%
Caucasian	33%
Male	33%

Symmetry Financial Group Customer Satisfaction Score by Gender

Female customers rated Symmetry Financial Group's Customer Satisfaction score 25 points higher than Male customers.

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33 / 100

Male

	Very Satisfied	33%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	50%

58 / 100

Female

	Very Satisfied	29%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	13%
	Very Dissatisfied	29%

Symmetry Financial Group Customer Satisfaction Score by Ethnicity

Caucasian
33%
Asian or Pacific Islander
67%

CSAT according to Caucasian

Symmetry Financial Group's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	17%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

17%

Very Dissatisfied

33%

CSAT according to Asian or Pacific Islander

Symmetry Financial Group's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

Symmetry Financial Group Customer Satisfaction Score by Age

Symmetry Financial Group's Customer Satisfaction score was rated 34 points by customers ages 41-45 on Comparably.

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100

Breakdown

Age

Score

41-45

34%

Symmetry Financial Group Customer Satisfaction Score by Usage

Symmetry Financial Group's Customer Satisfaction score was rated the highest by customers who have used Symmetry Financial Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	40
2 to 5 Years	60

Symmetry Financial Group Customer Satisfaction Score by Industry

Symmetry Financial Group's Customer Satisfaction score was rated 33 points by Tech industry customers.

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Tech	33

Symmetry Financial Group Customer Satisfaction vs. Competitors

Compared to its competitors, Symmetry Financial Group's Customer Satisfaction score is rated right below Primerica.

COMPANY		Customer Satisfaction (CSAT) Score
	Primerica	76%
	Symmetry Financial Group	56%

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Symmetry Financial Group Customer Service

3.4/5

Symmetry Financial Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Symmetry Financial Group's Customer Service

Address

204 Whitson Ave, Swannanoa, NC 28778

Website

https://sfglife.com/

Phone Number

828-581-0475

Symmetry Financial Group's Social Links

Quick Insights into Symmetry Financial Group Customer Service

Symmetry Financial Group's Customer Service score was rated highest by customers ages 46-50, and rated lowest by Caucasian customers.

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Ranked Symmetry Financial Group Customer Service the Highest

46-50	3.8
Asian or Pacific Islander	3.3
2 to 5 Years	3.2

Ranked Symmetry Financial Group Customer Service the Lowest

Less than 1 Year	2.5
41-45	2.3
Caucasian	2.3

Symmetry Financial Group Customer Service Score by Gender

Female customers rated Symmetry Financial Group's Customer Service score 0.1 stars higher than Male customers.

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Male

2.6/5

Female

2.7/5

Symmetry Financial Group Customer Service Score by Ethnicity

Symmetry Financial Group's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.3	Caucasian	2.3
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3

Symmetry Financial Group Customer Service Score by Age

Symmetry Financial Group's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
41-45 2.3	41-45	2.3
46-50 3.8	46-50	3.8

Symmetry Financial Group Customer Service Score by Usage

Symmetry Financial Group's Customer Service score was rated the highest by customers who have used Symmetry Financial Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.5
2 to 5 Years	3.2

Symmetry Financial Group Customer Service Score by Industry

Symmetry Financial Group's Customer Service score was rated 1.9 stars by Tech industry customers.

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Tech	1.9

Symmetry Financial Group Customer Service vs. Competitors

Compared to its competitors, Symmetry Financial Group's Customer Service score is rated right below Primerica.

COMPANY		Customer Service Score
	Primerica	4.2/5
	Symmetry Financial Group	3.4/5

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Symmetry Financial Group as an Employer

4.8/5

Symmetry Financial Group has a 4.8/5 stars for its overall company culture rated by their employees

top

CEO of Symmetry Financial Group

Brandon Ellison

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Symmetry Financial Group scored a 13 for Net Promoter Score and a 68 for Employee Net Promoter Score. NPS gauges how likely a customer of Symmetry Financial Group would recommend the brand to a friend. ENPS measures how likely Symmetry Financial Group employees would recommend working at Symmetry Financial Group to a friend.

Net Promoter Score

NPS Score

54%	Promoters
5%	Passive
41%	Detractors

Employee Net Promoter Score

eNPS Score

80%	Promoters
8%	Passive
12%	Detractors

Global Ranking Snapshot

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