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NPS
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SYPartners
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About SYPartners' Brand
SYPartners helps leaders transform their organizations, teams, and themselves. Among its major competitors, SYPartners is ranked in 3rd place for NPS while McKinsey & Company is 1st, and Bain & Company is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service
SYPartners Ranking
- #3 / 4 of its competitors
SYPartners NPS
SYPartners's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether SYPartners's customers would recommend using the product based on a scale of -100 to 100.
SYPartners Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
SYPartners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
How Other Brands Compare
SYPartners is ranked third for NPS among its competitors. McKinsey & Company and Bain & Company come in first and second, with Boston Consulting Group coming in at #4.
SYPartners |  McKinsey & Company |  Boston Consulting Group |  Bain & Company | |
| Global Ranking | #- | #400 | #506 | #- |
| NPS | 0 | 20 | -19 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $244.24M | - | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SYPartners NPS vs. Competitors
Compared to its competitors, SYPartners's NPS is rated right above Boston Consulting Group, and is preceded by Bain & Company.
| COMPANY | NPS Score | |
|---|---|---|
| McKinsey & Company | 20 |
| Bain & Company | 15 |
| SYPartners | 0 |
| Boston Consulting Group | -19 |
SYPartners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SYPartners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SYPartners Customer Loyalty vs. Competitors
Compared to its competitors, SYPartners's Customer Loyalty score is rated right above Bain & Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SYPartners | 100% |
| Bain & Company | 76% |
| McKinsey & Company | 74% |
| Boston Consulting Group | 62% |
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SYPartners Product Quality
5/5
SYPartners has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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SYPartners Product Information
SYPartners’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.sypartners.com
- Company Size
- 201-500 Employees
Industry
Consulting
SYPartners Product Quality vs. Competitors
Compared to its competitors, SYPartners's Product Quality score is rated right above Bain & Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| SYPartners | 5/5 |
| Bain & Company | 4.3/5 |
| McKinsey & Company | 4/5 |
| Boston Consulting Group | 3.3/5 |
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SYPartners Pricing
SYPartners ROI & Value For Money
4.5/5
SYPartners has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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SYPartners Pricing vs. Competitors
Compared to its competitors, SYPartners's ROI score is rated right above Bain & Company.
| COMPANY | Pricing Score | |
|---|---|---|
| SYPartners | 4.5/5 |
| Bain & Company | 3.9/5 |
| McKinsey & Company | 3.8/5 |
| Boston Consulting Group | 3.2/5 |
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SYPartners Customer Satisfaction (CSAT)
SYPartners Customer Satisfaction (CSAT) Score
100 / 100
SYPartners has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SYPartners Customer Satisfaction vs. Competitors
Compared to its competitors, SYPartners's Customer Satisfaction score is rated right above Bain & Company.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SYPartners | 100% |
| Bain & Company | 82% |
| McKinsey & Company | 78% |
| Boston Consulting Group | 57% |
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SYPartners Customer Service
4.7/5
SYPartners has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About SYPartners's Customer Service
Address
396 Hudson Street, San Francisco, CA 10014
Website
https://www.sypartners.com
Phone Number
(212) 201-9005
SYPartners Customer Service vs. Competitors
Compared to its competitors, SYPartners's Customer Service score is rated right above Bain & Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| SYPartners | 4.7/5 |
| Bain & Company | 4.1/5 |
| McKinsey & Company | 3.9/5 |
| Boston Consulting Group | 3.2/5 |
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SYPartners as an Employer
3.8/5
SYPartners has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
SYPartners scored a 0 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of SYPartners would recommend the brand to a friend. ENPS measures how likely SYPartners employees would recommend working at SYPartners to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
