100
NPS
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Syros Pharmaceuticals
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About Syros Pharmaceuticals' Brand
Syros Pharmaceuticals is a life sciences company that is focused on treating diseases by mapping gene regulatory circuits. Among its major competitors, Syros Pharmaceuticals is ranked in 1st place for NPS while Illumina is 2nd, and REGENXBIO is 3rd.Their current market cap is $22.37M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Syros Pharmaceuticals Ranking
- #1 / 4 of its competitors
Syros Pharmaceuticals NPS
Syros Pharmaceuticals's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Syros Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Syros Pharmaceuticals Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Syros Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
How Other Brands Compare
Syros Pharmaceuticals is ranked first for NPS among its competitors. Illumina and REGENXBIO come in second and third, with Lexicon Pharmaceuticals coming in at #4. Among those competitors, it is the lowest valued company behind Illumina.
Syros Pharmaceuticals |  Illumina |  REGENXBIO |  Lexicon Pharmaceuticals | |
| Global Ranking | #- | #985 | #- | #- |
| NPS | 100 | 26 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $22.37M | $70.95B | $855.85M | $567.74M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Syros Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Syros Pharmaceuticals's NPS is rated right above Illumina.
| COMPANY | NPS Score | |
|---|---|---|
| Syros Pharmaceuticals | 100 |
| Illumina | 26 |
 | AveXis | N/A |
| REGENXBIO | -100 |
Syros Pharmaceuticals Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Syros Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Syros Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Syros Pharmaceuticals's Customer Loyalty score is rated right above Illumina.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Syros Pharmaceuticals | 100% |
| Illumina | 73% |
| REGENXBIO | 10% |
| AveXis | N/A |
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Syros Pharmaceuticals Product Quality
5/5
Syros Pharmaceuticals has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Syros Pharmaceuticals Product Information
Syros Pharmaceuticals’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://syros.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Syros Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Syros Pharmaceuticals's Product Quality score is rated right above Illumina.
| COMPANY | Product Quality Score | |
|---|---|---|
| Syros Pharmaceuticals | 5/5 |
| Illumina | 3.9/5 |
| REGENXBIO | 2.5/5 |
| AveXis | N/A |
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Syros Pharmaceuticals Pricing
Syros Pharmaceuticals ROI & Value For Money
4.5/5
Syros Pharmaceuticals has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Syros Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Syros Pharmaceuticals's ROI score is rated right above Illumina.
| COMPANY | Pricing Score | |
|---|---|---|
| Syros Pharmaceuticals | 4.5/5 |
| Illumina | 3.9/5 |
| REGENXBIO | 3.5/5 |
| AveXis | N/A |
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Syros Pharmaceuticals Customer Service
4.5/5
Syros Pharmaceuticals has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Syros Pharmaceuticals's Customer Service
Address
480 Arsenal Street, Suite 130, Watertown, MA
Website
http://syros.com
Phone Number
(617) 744-1340
Syros Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Syros Pharmaceuticals's Customer Service score is rated right above Illumina.
| COMPANY | Customer Service Score | |
|---|---|---|
| Syros Pharmaceuticals | 4.5/5 |
| Illumina | 3.9/5 |
| REGENXBIO | 3/5 |
| AveXis | N/A |
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