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NPS
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TangerOutlets
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About TangerOutlets' Brand
At Tanger, we’re committed to bringing you the ultimate shopping experience. Among its major competitors, TangerOutlets is ranked in 2nd place for NPS while CBRE is 1st.Their current market cap is $2.26B
Brand at a Glance
100%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
TangerOutlets CMO
TangerOutlets Ranking
- #2 / 2 of its competitors
TangerOutlets NPS
TangerOutlets's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether TangerOutlets's customers would recommend using the product based on a scale of -100 to 100.
TangerOutlets Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
TangerOutlets NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 33 | Oct 2022 | 33 |
Jan 2026 0 | Jan 2026 | 0 |
How Other Brands Compare
TangerOutlets is ranked second for NPS among its competitors. CBRE comes in first. Among those competitors, it is the second most valued company behind CBRE.
TangerOutlets |  CBRE | |
| Global Ranking | #- | #267 |
| NPS | 0 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | $2.26B | $24.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TangerOutlets NPS vs. Competitors
Compared to its competitors, TangerOutlets's NPS is rated right below CBRE.
| COMPANY | NPS Score | |
|---|---|---|
| CBRE | 17 |
| TangerOutlets | 0 |
TangerOutlets Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of TangerOutlets users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TangerOutlets Customer Loyalty vs. Competitors
Compared to its competitors, TangerOutlets's Customer Loyalty score is rated right above CBRE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TangerOutlets | 100% |
| CBRE | 72% |
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VS
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TangerOutlets Product Quality
3.1/5
TangerOutlets has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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TangerOutlets Product Information
TangerOutlets’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://tangeroutlet.com/
- Company Size
- 501-1,000 Employees
Industry
Ecommerce and Marketplaces
TangerOutlets Product Quality vs. Competitors
Compared to its competitors, TangerOutlets's Product Quality score is rated right below CBRE.
| COMPANY | Product Quality Score | |
|---|---|---|
| CBRE | 3.6/5 |
| TangerOutlets | 3.1/5 |
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TangerOutlets Pricing
TangerOutlets ROI & Value For Money
3/5
TangerOutlets has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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TangerOutlets Pricing vs. Competitors
Compared to its competitors, TangerOutlets's ROI score is rated right below CBRE.
| COMPANY | Pricing Score | |
|---|---|---|
| CBRE | 3.5/5 |
| TangerOutlets | 3/5 |
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VS
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TangerOutlets Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TangerOutlets Customer Satisfaction vs. Competitors
Compared to its competitors, TangerOutlets's Customer Satisfaction score is rated right below CBRE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CBRE | 67% |
| TangerOutlets | 0% |
Unlock TangerOutlets Customer Satisfaction vs. Competitors Data
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TangerOutlets Customer Service
3.2/5
TangerOutlets has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About TangerOutlets's Customer Service
Address
3200 Northline Avenue, Suite 360, Greensboro, NC
Website
http://tangeroutlet.com/
Phone Number
(336) 292-3010
TangerOutlets Customer Service vs. Competitors
Compared to its competitors, TangerOutlets's Customer Service score is rated right below CBRE.
| COMPANY | Customer Service Score | |
|---|---|---|
| CBRE | 3.7/5 |
| TangerOutlets | 3.2/5 |
Unlock TangerOutlets Customer Service vs. Competitors Data
VS
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TangerOutlets as an Employer
2.5/5
TangerOutlets has a 2.5/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
TangerOutlets scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of TangerOutlets would recommend the brand to a friend. ENPS measures how likely TangerOutlets employees would recommend working at TangerOutlets to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
