-50
NPS
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Tapestry
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About Tapestry's Brand
Tapestry Compliance is a specialist law firm providing advice on global HR legal issues. Among its major competitors, Tapestry is ranked in 2nd place for NPS while Wattpad is 1st, and Storybird is 3rd.Their current market cap is $10.04B
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Tapestry Ranking
- #2 / 4 of its competitors
Tapestry NPS
Tapestry's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Tapestry's customers would recommend using the product based on a scale of -100 to 100.
Tapestry Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Tapestry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2023 -33 | Feb 2023 | -33 |
Aug 2023 0 | Aug 2023 | 0 |
Oct 2023 -20 | Oct 2023 | -20 |
Jan 2024 -33 | Jan 2024 | -33 |
Mar 2024 -43 | Mar 2024 | -43 |
Aug 2025 -50 | Aug 2025 | -50 |
How Other Brands Compare
Tapestry is ranked second for NPS among its competitors. Wattpad and Storybird come in first and third, with 4INFO coming in at #4. Among those competitors, it is the second most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tapestry NPS vs. Competitors
Compared to its competitors, Tapestry's NPS is rated right above Storybird, and is preceded by Kindly Care.
| COMPANY | NPS Score | |
|---|---|---|
 | Wattpad | 26 |
 | 4INFO | N/A |
 | Kindly Care | N/A |
| Tapestry | -50 |
 | Storybird | -100 |
Tapestry Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Tapestry users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tapestry Customer Loyalty vs. Competitors
Compared to its competitors, Tapestry's Customer Loyalty score is rated right above Storybird, and is preceded by Wattpad.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wattpad | 91% |
| Tapestry | 60% |
| Storybird | N/A |
| 4INFO | N/A |
| Kindly Care | N/A |
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Tapestry Product Quality
2.8/5
Tapestry has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Tapestry Product Information
Tapestry’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Education
Tapestry Product Quality vs. Competitors
Compared to its competitors, Tapestry's Product Quality score is rated right above Storybird, and is preceded by Wattpad.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wattpad | 3.9/5 |
| Tapestry | 2.8/5 |
| Storybird | N/A |
| 4INFO | N/A |
| Kindly Care | N/A |
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Tapestry Pricing
Tapestry ROI & Value For Money
2.5/5
Tapestry has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Tapestry Pricing vs. Competitors
Compared to its competitors, Tapestry's ROI score is rated right above Storybird, and is preceded by Wattpad.
| COMPANY | Pricing Score | |
|---|---|---|
| Wattpad | 3.4/5 |
| Tapestry | 2.5/5 |
| Storybird | N/A |
| 4INFO | N/A |
| Kindly Care | N/A |
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Tapestry Customer Satisfaction (CSAT)
Tapestry Customer Satisfaction (CSAT) Score
25 / 100
Tapestry has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tapestry Customer Satisfaction vs. Competitors
Compared to its competitors, Tapestry's Customer Satisfaction score is rated right above Storybird, and is preceded by Wattpad.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wattpad | 75% |
| Tapestry | 25% |
| Storybird | 0% |
| 4INFO | 0% |
| Kindly Care | 0% |
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Tapestry Customer Service
2.5/5
Tapestry has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Tapestry's Customer Service
Website
http://tapestrycompliance.com/
Tapestry Customer Service vs. Competitors
Compared to its competitors, Tapestry's Customer Service score is rated right above Storybird, and is preceded by Wattpad.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wattpad | 3.6/5 |
| Tapestry | 2.5/5 |
| Storybird | N/A |
| 4INFO | N/A |
| Kindly Care | N/A |
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Tapestry as an Employer
3.2/5
Tapestry has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Tapestry scored a -50 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Tapestry would recommend the brand to a friend. ENPS measures how likely Tapestry employees would recommend working at Tapestry to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 41% | Promoters |
|---|---|
| 24% | Passive |
| 35% | Detractors |
