50
NPS
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Tata Hitachi
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About Tata Hitachi's Brand
Tata Hitachi Construction Machinery Company is an India based joint venture between Tata Motors and HCM, Japan. Among its major competitors, Tata Hitachi is ranked in 1st place for NPS while Tata Motors Ltd is 2nd, and JC is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Tata Hitachi Ranking
- #1 / 4 of its competitors
Tata Hitachi NPS
Tata Hitachi's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Tata Hitachi's customers would recommend using the product based on a scale of -100 to 100.
Tata Hitachi Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Tata Hitachi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
May 2024 33 | May 2024 | 33 |
Sep 2024 50 | Sep 2024 | 50 |
How Other Brands Compare
Tata Hitachi is ranked first for NPS among its competitors. Tata Motors Ltd and JC come in second and third, with Kobe Steel coming in at #4.
Tata Hitachi |  Tata Motors Ltd |  Kobe Steel | JC | |
| Global Ranking | #- | #819 | #- | #- |
| NPS | 50 | 33 | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.92B | $2.50B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata Hitachi NPS vs. Competitors
Compared to its competitors, Tata Hitachi's NPS is rated right above Tata Motors Ltd.
| COMPANY | NPS Score | |
|---|---|---|
| Tata Hitachi | 50 |
| Tata Motors Ltd | 33 |
| JC | N/A |
| Kobe Steel | N/A |
Tata Hitachi Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Tata Hitachi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tata Hitachi Customer Loyalty vs. Competitors
Compared to its competitors, Tata Hitachi's Customer Loyalty score is rated right above JC, and is preceded by Tata Motors Ltd.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata Motors Ltd | 82% |
| Tata Hitachi | 55% |
| JC | N/A |
| Kobe Steel | N/A |
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Tata Hitachi Product Quality
3.2/5
Tata Hitachi has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Tata Hitachi Product Information
Tata Hitachi’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Tata Hitachi Product Quality vs. Competitors
Compared to its competitors, Tata Hitachi's Product Quality score is rated right above JC, and is preceded by Tata Motors Ltd.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata Motors Ltd | 4.1/5 |
| Tata Hitachi | 3.2/5 |
| JC | N/A |
| Kobe Steel | N/A |
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Tata Hitachi Pricing
Tata Hitachi ROI & Value For Money
3.7/5
Tata Hitachi has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Tata Hitachi Pricing vs. Competitors
Compared to its competitors, Tata Hitachi's ROI score is rated right above JC, and is preceded by Tata Motors Ltd.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata Motors Ltd | 3.9/5 |
| Tata Hitachi | 3.7/5 |
| JC | N/A |
| Kobe Steel | N/A |
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Tata Hitachi Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tata Hitachi Customer Satisfaction vs. Competitors
Compared to its competitors, Tata Hitachi's Customer Satisfaction score is rated right above JC, and is preceded by Tata Motors Ltd.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata Motors Ltd | 82% |
| Tata Hitachi | 0% |
| JC | 0% |
| Kobe Steel | 0% |
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Tata Hitachi Customer Service
3.7/5
Tata Hitachi has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Tata Hitachi's Customer Service
Website
https://www.tatahitachi.co.in
Tata Hitachi Customer Service vs. Competitors
Compared to its competitors, Tata Hitachi's Customer Service score is rated right above JC, and is preceded by Tata Motors Ltd.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata Motors Ltd | 4/5 |
| Tata Hitachi | 3.7/5 |
| JC | N/A |
| Kobe Steel | N/A |
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Tata Hitachi as an Employer
Consumer vs. Employees
Tata Hitachi scored a 50 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata Hitachi would recommend the brand to a friend. ENPS measures how likely Tata Hitachi employees would recommend working at Tata Hitachi to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
