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NPS
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Teavana
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About Teavana's Brand
Retailer of premium loose-leaf tea and tea accessories Among its major competitors, Teavana is ranked in 2nd place for NPS while Wattpad is 1st, and Ample Hills Creamery is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Teavana Ranking
- #2 / 4 of its competitors
Teavana NPS
Teavana's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Teavana's customers would recommend using the product based on a scale of -100 to 100.
Teavana Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Teavana NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
Nov 2023 0 | Nov 2023 | 0 |
How Other Brands Compare
Teavana is ranked second for NPS among its competitors. Wattpad and Ample Hills Creamery come in first and third, with Bloomojo coming in at #4.
Teavana |  Wattpad |  Ample Hills Creamery |  Bloomojo | |
| Global Ranking | #- | #624 | #- | #- |
| NPS | 0 | 26 | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teavana NPS vs. Competitors
Compared to its competitors, Teavana's NPS is rated right above Ample Hills Creamery, and is preceded by Wattpad.
| COMPANY | NPS Score | |
|---|---|---|
| Wattpad | 26 |
| Teavana | 0 |
| Ample Hills Creamery | N/A |
 | Overlooks TV | N/A |
Teavana Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Teavana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Teavana Customer Loyalty vs. Competitors
Compared to its competitors, Teavana's Customer Loyalty score is rated right above Ample Hills Creamery, and is preceded by Wattpad.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wattpad | 91% |
| Teavana | 55% |
| Ample Hills Creamery | N/A |
| Overlooks TV | N/A |
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Teavana Product Quality
3.5/5
Teavana has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Teavana Product Information
Teavana’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.teavana.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Teavana Product Quality vs. Competitors
Compared to its competitors, Teavana's Product Quality score is rated right above Ample Hills Creamery, and is preceded by Wattpad.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wattpad | 3.9/5 |
| Teavana | 3.5/5 |
| Ample Hills Creamery | N/A |
| Overlooks TV | N/A |
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Teavana Pricing
Teavana ROI & Value For Money
3.5/5
Teavana has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Teavana Pricing vs. Competitors
Compared to its competitors, Teavana's ROI score is rated right above Wattpad.
| COMPANY | Pricing Score | |
|---|---|---|
| Teavana | 3.5/5 |
| Wattpad | 3.4/5 |
| Ample Hills Creamery | N/A |
| Overlooks TV | N/A |
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Teavana Customer Satisfaction (CSAT)
Teavana Customer Satisfaction (CSAT) Score
67 / 100
Teavana has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Teavana Customer Satisfaction vs. Competitors
Compared to its competitors, Teavana's Customer Satisfaction score is rated right above Ample Hills Creamery, and is preceded by Wattpad.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wattpad | 75% |
| Teavana | 67% |
| Ample Hills Creamery | 0% |
| Overlooks TV | 0% |
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Teavana Customer Service
3.7/5
Teavana has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Teavana's Customer Service
Address
3630 Peachtree Rd., NE Suite 1480, Atlanta, GA
Website
http://www.teavana.com/
Phone Number
12063182439
Teavana Customer Service vs. Competitors
Compared to its competitors, Teavana's Customer Service score is rated right above Wattpad.
| COMPANY | Customer Service Score | |
|---|---|---|
| Teavana | 3.7/5 |
| Wattpad | 3.6/5 |
| Ample Hills Creamery | N/A |
| Overlooks TV | N/A |
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Teavana as an Employer
2.2/5
Teavana has a 2.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Teavana scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Teavana would recommend the brand to a friend. ENPS measures how likely Teavana employees would recommend working at Teavana to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
