34
NPS
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Teck
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About Teck's Brand
Teck is a diversified resource company with business units focused on copper, steelmaking coal, zinc and energy. Among its major competitors, Teck is ranked in 1st place for NPS while Barrick Gold Corporation is 2nd, and Goldcorp is 3rd.
Brand at a Glance
74%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Teck Ranking
- #1 / 4 of its competitors
Teck NPS
Teck's Net Promoter Score (NPS) is a 34 with 61% Promoters, 12% Passives, and 27% Detractors. Net Promoter Score tracks whether Teck's customers would recommend using the product based on a scale of -100 to 100.
Teck Overall NPS
| 61% | Promoters |
|---|---|
| 12% | Passives |
| 27% | Detractors |
Teck NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 32 | Jan 2023 | 32 |
Mar 2023 32 | Mar 2023 | 32 |
Apr 2023 30 | Apr 2023 | 30 |
May 2023 31 | May 2023 | 31 |
Jun 2023 29 | Jun 2023 | 29 |
Jul 2023 29 | Jul 2023 | 29 |
Aug 2023 32 | Aug 2023 | 32 |
Sep 2023 30 | Sep 2023 | 30 |
Nov 2023 33 | Nov 2023 | 33 |
Jan 2024 31 | Jan 2024 | 31 |
Feb 2024 33 | Feb 2024 | 33 |
Jul 2024 34 | Jul 2024 | 34 |
How Other Brands Compare
Teck is ranked first for NPS among its competitors. Barrick Gold Corporation and First Quantum Minerals come in second and third, with Sherritt International coming in at #4.
Teck |  Barrick Gold Corporation |  First Quantum Minerals |  Sherritt International | |
| Global Ranking | #- | #386 | #- | #- |
| NPS | 34 | 22 | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $15.93B | $164.75M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Teck NPS by Gender
Male customers rated Teck's NPS 3 points higher than Female customers.
Male
28
Teck's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
25
Teck's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Teck NPS by Ethnicity
Teck's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
Teck NPS by Usage
Teck's NPS was rated the highest by customers who have used Teck's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Teck NPS vs. Competitors
Compared to its competitors, Teck's NPS is rated right above Barrick Gold Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Teck | 34 |
| Barrick Gold Corporation | 22 |
 | NOVAGOLD RESOURCES INC. | N/A |
Teck Customer Reviews
Out of the 4 Teck customer reviews 3 were positive and 1 was constructive. Teck customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Teck Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Teck users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Teck Customer Loyalty Score by Gender
Male customers rated Teck's Customer Loyalty score 9% higher than Female customers.
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Male
87%
Yes
Female
78%
Yes
Teck Customer Loyalty Score by Ethnicity
Teck's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
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85
out of 100
Caucasian
70
out of 100
Hispanic or Latino
Teck Customer Loyalty Score by Usage
Teck's Customer Loyalty score was rated the highest by customers who have used Teck's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Teck Customer Loyalty Score by Industry
Teck's Customer Loyalty score was rated 78% by Tech industry customers.
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Teck Customer Loyalty vs. Competitors
Compared to its competitors, Teck's Customer Loyalty score is rated right above NOVAGOLD RESOURCES INC., and is preceded by Barrick Gold Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Barrick Gold Corporation | 80% |
| Teck | 74% |
| NOVAGOLD RESOURCES INC. | N/A |
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Teck Product Quality
3.7/5
Teck has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Teck Product Information
Teck’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Teck's product the highest.
- Website
- http://www.teck.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Quick Insights into Teck Product Quality
Teck's Product Quality score was rated highest by customers who have used Teck's products/services for 2 to 5 Years, and rated lowest by customers who have used Teck's products/services for 1 to 2 Years.
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Ranked Teck Product Quality the Highest
Ranked Teck Product Quality the Lowest
Teck Product Quality Score by Gender
Female customers rated Teck's Product Quality score 0.2 stars higher than Male customers.
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Male
4.3/5
Female
4.5/5
Teck Product Quality Score by Ethnicity
Teck's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Teck Product Quality Score by Usage
Teck's Product Quality score was rated the highest by customers who have used Teck's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Teck Product Quality Score by Industry
Teck's Product Quality score was rated 3.9 stars by Tech industry customers.
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Teck Product Quality vs. Competitors
Compared to its competitors, Teck's Product Quality score is rated right above NOVAGOLD RESOURCES INC., and is preceded by Barrick Gold Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barrick Gold Corporation | 4/5 |
| Teck | 3.7/5 |
| NOVAGOLD RESOURCES INC. | N/A |
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Teck Pricing
Teck ROI & Value For Money
3.9/5
Teck has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Teck Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Teck ROI
Teck's ROI score was rated highest by Caucasian customers, and rated lowest by Hispanic or Latino customers.
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Ranked Teck ROI the Highest
Ranked Teck ROI the Lowest
Teck ROI Score by Gender
Female customers rated Teck's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Teck ROI Score by Ethnicity
Teck's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Teck ROI Score by Usage
Teck's ROI score was rated the highest by customers who have used Teck's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Teck ROI Score by Industry
Teck's ROI score was rated 3.7 stars by Tech industry customers.
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Teck Pricing vs. Competitors
Compared to its competitors, Teck's ROI score is rated right above Barrick Gold Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Teck | 3.9/5 |
| Barrick Gold Corporation | 3.6/5 |
| NOVAGOLD RESOURCES INC. | N/A |
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Teck Customer Satisfaction (CSAT)
Teck Customer Satisfaction (CSAT) Score
76 / 100
Teck has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
46%
Satisfied
30%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Teck Customer Satisfaction
Teck's Customer Satisfaction score was rated highest by customers who have used Teck's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Teck Customer Satisfaction the Highest
Ranked Teck Customer Satisfaction the Lowest
Teck Customer Satisfaction Score by Gender
Male customers rated Teck's Customer Satisfaction score 11 points higher than Female customers.
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86 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Teck Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Teck's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Teck's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Teck Customer Satisfaction Score by Usage
Teck's Customer Satisfaction score was rated the highest by customers who have used Teck's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Teck Customer Satisfaction Score by Industry
Teck's Customer Satisfaction score was rated 50 points by Tech industry customers.
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"label": "Tech",
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"stars": 0,
"csatScore": 50,
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}Teck Customer Satisfaction vs. Competitors
Compared to its competitors, Teck's Customer Satisfaction score is rated right above Barrick Gold Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Teck | 76% |
| Barrick Gold Corporation | 69% |
| NOVAGOLD RESOURCES INC. | 0% |
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Teck Customer Service
3.9/5
Teck has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Teck's Customer Service
Address
Suite 3300, Bentall 5 550 Burrard Street, Vancouver, WA V6C 0B3 Canada
Website
http://www.teck.com/
Phone Number
(604)699-4000
Quick Insights into Teck Customer Service
Teck's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Teck Customer Service the Highest
Ranked Teck Customer Service the Lowest
Teck Customer Service Score by Gender
Female customers rated Teck's Customer Service score 0.5 stars higher than Male customers.
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Male
4/5
Female
4.5/5
Teck Customer Service Score by Ethnicity
Teck's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Teck.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
Teck Customer Service Score by Usage
Teck's Customer Service score was rated the highest by customers who have used Teck's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Teck Customer Service Score by Industry
Teck's Customer Service score was rated 4 stars by Tech industry customers.
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Teck Customer Service vs. Competitors
Compared to its competitors, Teck's Customer Service score is rated right above Barrick Gold Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Teck | 3.9/5 |
| Barrick Gold Corporation | 3.8/5 |
| NOVAGOLD RESOURCES INC. | N/A |
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Teck as an Employer
3.3/5
Teck has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Teck scored a 34 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Teck would recommend the brand to a friend. ENPS measures how likely Teck employees would recommend working at Teck to a friend.
Net Promoter Score
34
NPS Score
| 61% | Promoters |
|---|---|
| 12% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 46% | Promoters |
|---|---|
| 20% | Passive |
| 34% | Detractors |
