100
NPS
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Telerx
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About Telerx's Brand
Telerx is an industry-leading business process outsourcer specializing in the multi-channel engagement of consumers. Among its major competitors, Telerx is ranked in 1st place for NPS while IntouchCX is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Telerx Ranking
- #1 / 2 of its competitors
Telerx NPS
Telerx's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Telerx's customers would recommend using the product based on a scale of -100 to 100.
Telerx Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Telerx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 100 | May 2025 | 100 |
How Other Brands Compare
Telerx is ranked first for NPS among its competitors. IntouchCX comes in second.
Telerx |  IntouchCX | |
| Global Ranking | #- | #728 |
| NPS | 100 | 41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Telerx Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Telerx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Telerx Customer Loyalty vs. Competitors
Compared to its competitors, Telerx's Customer Loyalty score is rated right above IntouchCX.
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Telerx Product Quality
5/5
Telerx has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Telerx Product Information
Telerx’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.telerx.com
- Company Size
- 1-10 Employees
Industry
Tech
Small Business Services
Telerx Product Quality vs. Competitors
Compared to its competitors, Telerx's Product Quality score is rated right above IntouchCX.
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Telerx Pricing
Telerx ROI & Value For Money
5/5
Telerx has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Telerx Pricing vs. Competitors
Compared to its competitors, Telerx's ROI score is rated right above IntouchCX.
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Telerx Customer Satisfaction (CSAT)
Telerx Customer Satisfaction (CSAT) Score
100 / 100
Telerx has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Telerx Customer Satisfaction vs. Competitors
Compared to its competitors, Telerx's Customer Satisfaction score is rated right above IntouchCX.
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Telerx Customer Service
5/5
Telerx has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Telerx's Customer Service
Address
2200 Renaissance Blvd, Suite #370, King Of Prussia, PA 19406
Website
http://www.telerx.com
Phone Number
215-347-5700
Telerx Customer Service vs. Competitors
Compared to its competitors, Telerx's Customer Service score is rated right above IntouchCX.
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Telerx as an Employer
2.9/5
Telerx has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Telerx scored a 100 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Telerx would recommend the brand to a friend. ENPS measures how likely Telerx employees would recommend working at Telerx to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
