-19
NPS
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Texaco
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About Texaco's Brand
Texaco is a company that provides car performance services. Among its major competitors, Texaco is ranked in 2nd place for NPS while Royal Dutch Shell is 1st, and Castrol is 3rd.
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Texaco Ranking
- #2 / 4 of its competitors
Texaco NPS
Texaco's Net Promoter Score (NPS) is a -19 with 29% Promoters, 23% Passives, and 48% Detractors. Net Promoter Score tracks whether Texaco's customers would recommend using the product based on a scale of -100 to 100.
Texaco Overall NPS
| 29% | Promoters |
|---|---|
| 23% | Passives |
| 48% | Detractors |
Texaco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -34 | Aug 2023 | -34 |
Nov 2023 -27 | Nov 2023 | -27 |
Jan 2024 -25 | Jan 2024 | -25 |
Feb 2024 -14 | Feb 2024 | -14 |
Mar 2024 -14 | Mar 2024 | -14 |
Apr 2024 -9 | Apr 2024 | -9 |
Jun 2024 -16 | Jun 2024 | -16 |
Feb 2025 -15 | Feb 2025 | -15 |
Mar 2025 -14 | Mar 2025 | -14 |
Jul 2025 -17 | Jul 2025 | -17 |
Aug 2025 -20 | Aug 2025 | -20 |
Sep 2025 -19 | Sep 2025 | -19 |
How Other Brands Compare
Texaco is ranked second for NPS among its competitors. Royal Dutch Shell and Castrol come in first and third, with Pennzoil coming in at #4.
Texaco |  Royal Dutch Shell |  Castrol |  Pennzoil | |
| Global Ranking | #- | #496 | #- | #- |
| NPS | -19 | 34 | - | - |
| Valuation Updated every 24 hours for public companies | - | $63.46B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Texaco NPS by Gender
Texaco's NPS was rated 0 by both Female and Male customers on Comparably.
Male
0
Texaco's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
0
Texaco's NPS was rated by Female customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Texaco NPS by Ethnicity
Texaco's NPS was rated -43 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -43 | Caucasian | -43 |
Texaco NPS by Usage
Texaco's NPS was rated the highest by customers who have used Texaco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 50 | 2 to 5 Years | 50 |
Over 10 Years -20 | Over 10 Years | -20 |
Texaco NPS vs. Competitors
Compared to its competitors, Texaco's NPS is rated right below Pennzoil.
| COMPANY | NPS Score | |
|---|---|---|
| Royal Dutch Shell | 34 |
| Pennzoil | N/A |
| Texaco | -19 |
Texaco Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Texaco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Texaco Customer Loyalty Score by Gender
Female customers rated Texaco's Customer Loyalty score 8% higher than Male customers.
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Male
70%
Yes
Female
78%
Yes
Texaco Customer Loyalty Score by Ethnicity
Texaco's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Texaco.
61
out of 100
Caucasian
Texaco Customer Loyalty Score by Usage
Texaco's Customer Loyalty score was rated the highest by customers who have used Texaco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Texaco Customer Loyalty vs. Competitors
Compared to its competitors, Texaco's Customer Loyalty score is rated right above Pennzoil, and is preceded by Royal Dutch Shell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Royal Dutch Shell | 82% |
| Texaco | 71% |
| Pennzoil | N/A |
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Texaco Product Quality
3.2/5
Texaco has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Texaco Product Information
Texaco’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.texaco.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Travel
Quick Insights into Texaco Product Quality
Texaco's Product Quality score was rated highest by customers who have used Texaco's products/services for 2 to 5 Years, and rated lowest by customers who have used Texaco's products/services for Over 10 Years.
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Ranked Texaco Product Quality the Highest
Ranked Texaco Product Quality the Lowest
Texaco Product Quality Score by Gender
Texaco's Product Quality score was rated 3.4 by both Female and Male customers on Comparably.
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Male
3.4/5
Female
3.4/5
Texaco Product Quality Score by Ethnicity
Texaco's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Texaco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Texaco Product Quality Score by Usage
Texaco's Product Quality score was rated the highest by customers who have used Texaco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Texaco Product Quality vs. Competitors
Compared to its competitors, Texaco's Product Quality score is rated right above Pennzoil, and is preceded by Royal Dutch Shell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| Texaco | 3.2/5 |
| Pennzoil | N/A |
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Texaco Pricing
Texaco ROI & Value For Money
3/5
Texaco has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Texaco ROI
Texaco's ROI score was rated highest by customers who have used Texaco's products/services for 2 to 5 Years, and rated lowest by customers who have used Texaco's products/services for Over 10 Years.
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Ranked Texaco ROI the Highest
Ranked Texaco ROI the Lowest
Texaco ROI Score by Gender
Female customers rated Texaco's ROI score 0.7 stars higher than Male customers.
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Male
3.2/5
Female
3.9/5
Texaco ROI Score by Ethnicity
Texaco's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Texaco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Texaco ROI Score by Usage
Texaco's ROI score was rated the highest by customers who have used Texaco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Texaco Pricing vs. Competitors
Compared to its competitors, Texaco's ROI score is rated right above Pennzoil, and is preceded by Royal Dutch Shell.
| COMPANY | Pricing Score | |
|---|---|---|
| Royal Dutch Shell | 4/5 |
| Texaco | 3/5 |
| Pennzoil | N/A |
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Texaco Customer Satisfaction (CSAT)
Texaco Customer Satisfaction (CSAT) Score
59 / 100
Texaco has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
8%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Texaco Customer Satisfaction
Texaco's Customer Satisfaction score was rated highest by customers who have used Texaco's products/services for 2 to 5 Years, and rated lowest by customers who have used Texaco's products/services for Over 10 Years.
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Ranked Texaco Customer Satisfaction the Highest
Ranked Texaco Customer Satisfaction the Lowest
Texaco Customer Satisfaction Score by Gender
Female customers rated Texaco's Customer Satisfaction score 20 points higher than Male customers.
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55 / 100
MaleVery Satisfied | 22% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 23% | |
Very Dissatisfied | 11% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Texaco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Texaco's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
14%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
14%
Texaco Customer Satisfaction Score by Usage
Texaco's Customer Satisfaction score was rated the highest by customers who have used Texaco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Texaco Customer Satisfaction vs. Competitors
Compared to its competitors, Texaco's Customer Satisfaction score is rated right above Pennzoil, and is preceded by Royal Dutch Shell.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Royal Dutch Shell | 82% |
| Texaco | 60% |
| Pennzoil | 0% |
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Texaco Customer Service
3.2/5
Texaco has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Texaco's Customer Service
Address
White Plains, NY
Website
http://www.texaco.com/
Phone Number
914-253-4000
Quick Insights into Texaco Customer Service
Texaco's Customer Service score was rated highest by customers who have used Texaco's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Texaco Customer Service the Highest
Ranked Texaco Customer Service the Lowest
Texaco Customer Service Score by Gender
Female customers rated Texaco's Customer Service score 0.2 stars higher than Male customers.
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Male
3.2/5
Female
3.4/5
Texaco Customer Service Score by Ethnicity
Texaco's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Texaco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Texaco Customer Service Score by Usage
Texaco's Customer Service score was rated the highest by customers who have used Texaco's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Texaco Customer Service vs. Competitors
Compared to its competitors, Texaco's Customer Service score is rated right above Pennzoil, and is preceded by Royal Dutch Shell.
| COMPANY | Customer Service Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| Texaco | 3.2/5 |
| Pennzoil | N/A |
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Texaco as an Employer
3.3/5
Texaco has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Texaco scored a -19 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Texaco would recommend the brand to a friend. ENPS measures how likely Texaco employees would recommend working at Texaco to a friend.
Net Promoter Score
-19
NPS Score
| 29% | Promoters |
|---|---|
| 23% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
