37
NPS
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The Aldo Group Inc.
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About The Aldo Group Inc. Brand
ALDO Group is known for its passionate, productive and motivated workforce. Among its major competitors, The Aldo Group Inc. is ranked in 1st place for NPS while Geox is 2nd, and Macy's is 3rd.
Brand at a Glance
70%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
The Aldo Group Inc. Ranking
- #1 / 4 of its competitors
The Aldo Group Inc. NPS
The Aldo Group Inc.'s Net Promoter Score (NPS) is a 37 with 59% Promoters, 19% Passives, and 22% Detractors. Net Promoter Score tracks whether The Aldo Group Inc.'s customers would recommend using the product based on a scale of -100 to 100.
The Aldo Group Inc. Overall NPS
| 59% | Promoters |
|---|---|
| 19% | Passives |
| 22% | Detractors |
The Aldo Group Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 24 | Oct 2023 | 24 |
Nov 2023 27 | Nov 2023 | 27 |
Dec 2023 30 | Dec 2023 | 30 |
Jan 2024 35 | Jan 2024 | 35 |
Feb 2024 33 | Feb 2024 | 33 |
Mar 2024 36 | Mar 2024 | 36 |
Jun 2024 36 | Jun 2024 | 36 |
Jul 2024 37 | Jul 2024 | 37 |
Oct 2024 40 | Oct 2024 | 40 |
Jan 2025 36 | Jan 2025 | 36 |
Feb 2025 35 | Feb 2025 | 35 |
Dec 2025 37 | Dec 2025 | 37 |
How Other Brands Compare
The Aldo Group Inc. is ranked first for NPS among its competitors. Geox and Macy's come in second and third, with Nine West Group coming in at #4.
The Aldo Group Inc. |  Macy's |  Geox |  Nine West Group | |
| Global Ranking | #- | #254 | #- | #- |
| NPS | 37 | -11 | 36 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.88B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Aldo Group Inc. NPS by Gender
Female customers rated The Aldo Group Inc.'s NPS 84 points higher than Male customers.
Male
-25
The Aldo Group Inc.'s NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
59
The Aldo Group Inc.'s NPS was rated 59 by Female customers on Comparably.
67%
Promoters
25%
Passives
8%
Detractors
The Aldo Group Inc. NPS by Ethnicity
The Aldo Group Inc.'s NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 57 | Caucasian | 57 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
The Aldo Group Inc. NPS by Age
The Aldo Group Inc.'s NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
The Aldo Group Inc. NPS by Usage
The Aldo Group Inc.'s NPS was rated the highest by customers who have used The Aldo Group Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -67 | Less than 1 Year | -67 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
The Aldo Group Inc. NPS vs. Competitors
Compared to its competitors, The Aldo Group Inc.'s NPS is rated right above Geox.
| COMPANY | NPS Score | |
|---|---|---|
| The Aldo Group Inc. | 37 |
| Geox | 36 |
| Macy's | -11 |
| Nine West Group | -51 |
The Aldo Group Inc. Customer Reviews
Out of the 4 The Aldo Group Inc. customer reviews 3 were positive and 1 was constructive. The Aldo Group Inc. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
The Aldo Group Inc. Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of The Aldo Group Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Aldo Group Inc. Customer Loyalty Score by Gender
Male customers rated The Aldo Group Inc.'s Customer Loyalty score 15% higher than Female customers.
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Male
78%
Yes
Female
63%
Yes
The Aldo Group Inc. Customer Loyalty Score by Ethnicity
The Aldo Group Inc.'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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61
out of 100
Caucasian
100
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
The Aldo Group Inc. Customer Loyalty Score by Age
The Aldo Group Inc.'s Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 64% | 26-30 | 64% |
41-45 40% | 41-45 | 40% |
The Aldo Group Inc. Customer Loyalty Score by Usage
The Aldo Group Inc.'s Customer Loyalty score was rated the highest by customers who have used The Aldo Group Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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The Aldo Group Inc. Customer Loyalty Score by Industry
The Aldo Group Inc.'s Customer Loyalty score was rated 70% by Accounting industry customers.
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The Aldo Group Inc. Customer Loyalty vs. Competitors
Compared to its competitors, The Aldo Group Inc.'s Customer Loyalty score is rated right above Nine West Group, and is preceded by Macy's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Geox | 79% |
| Macy's | 77% |
| The Aldo Group Inc. | 70% |
| Nine West Group | 54% |
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The Aldo Group Inc. Product Quality
4/5
The Aldo Group Inc. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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The Aldo Group Inc. Product Information
The Aldo Group Inc.’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated The Aldo Group Inc.'s product the highest.
- Website
- http://aldogroup.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into The Aldo Group Inc. Product Quality
The Aldo Group Inc.'s Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used The Aldo Group Inc.'s products/services for Less than 1 Year.
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Ranked The Aldo Group Inc. Product Quality the Highest
Ranked The Aldo Group Inc. Product Quality the Lowest
The Aldo Group Inc. Product Quality Score by Gender
Female customers rated The Aldo Group Inc.'s Product Quality score 0.5 stars higher than Male customers.
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Male
3.6/5
Female
4.1/5
The Aldo Group Inc. Product Quality Score by Ethnicity
The Aldo Group Inc.'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
The Aldo Group Inc. Product Quality Score by Age
The Aldo Group Inc.'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.1 | 26-30 | 4.1 |
41-45 3.5 | 41-45 | 3.5 |
The Aldo Group Inc. Product Quality Score by Usage
The Aldo Group Inc.'s Product Quality score was rated the highest by customers who have used The Aldo Group Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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The Aldo Group Inc. Product Quality Score by Industry
The Aldo Group Inc.'s Product Quality score was rated 5 stars by Accounting industry customers.
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The Aldo Group Inc. Product Quality vs. Competitors
Compared to its competitors, The Aldo Group Inc.'s Product Quality score is rated right above Geox.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Aldo Group Inc. | 4/5 |
| Geox | 3.8/5 |
| Macy's | 3.1/5 |
| Nine West Group | 2.6/5 |
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The Aldo Group Inc. Pricing
The Aldo Group Inc. ROI & Value For Money
3.7/5
The Aldo Group Inc. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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The Aldo Group Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into The Aldo Group Inc. ROI
The Aldo Group Inc.'s ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used The Aldo Group Inc.'s products/services for Less than 1 Year.
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Ranked The Aldo Group Inc. ROI the Highest
Ranked The Aldo Group Inc. ROI the Lowest
The Aldo Group Inc. ROI Score by Gender
Female customers rated The Aldo Group Inc.'s ROI score 1.2 stars higher than Male customers.
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Male
2.9/5
Female
4.1/5
The Aldo Group Inc. ROI Score by Ethnicity
The Aldo Group Inc.'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
The Aldo Group Inc. ROI Score by Age
The Aldo Group Inc.'s ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.3 | 26-30 | 3.3 |
41-45 4 | 41-45 | 4 |
The Aldo Group Inc. ROI Score by Usage
The Aldo Group Inc.'s ROI score was rated the highest by customers who have used The Aldo Group Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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The Aldo Group Inc. ROI Score by Industry
The Aldo Group Inc.'s ROI score was rated 4.6 stars by Accounting industry customers.
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The Aldo Group Inc. Pricing vs. Competitors
Compared to its competitors, The Aldo Group Inc.'s ROI score is rated right above Macy's, and is preceded by Geox.
| COMPANY | Pricing Score | |
|---|---|---|
| Geox | 3.8/5 |
| The Aldo Group Inc. | 3.7/5 |
| Macy's | 3.1/5 |
| Nine West Group | 3/5 |
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The Aldo Group Inc. Customer Satisfaction (CSAT)
The Aldo Group Inc. Customer Satisfaction (CSAT) Score
70 / 100
The Aldo Group Inc. has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Aldo Group Inc. Customer Satisfaction
The Aldo Group Inc.'s Customer Satisfaction score was rated highest by customers who have used The Aldo Group Inc.'s products/services for 1 to 2 Years, and rated lowest by customers who have used The Aldo Group Inc.'s products/services for Less than 1 Year.
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Ranked The Aldo Group Inc. Customer Satisfaction the Highest
Ranked The Aldo Group Inc. Customer Satisfaction the Lowest
The Aldo Group Inc. Customer Satisfaction Score by Gender
Female customers rated The Aldo Group Inc.'s Customer Satisfaction score 16 points higher than Male customers.
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75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
91 / 100
FemaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
The Aldo Group Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Aldo Group Inc. Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
The Aldo Group Inc. Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
The Aldo Group Inc. Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
The Aldo Group Inc. Customer Satisfaction Score by Age
The Aldo Group Inc.'s Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 41-45 | 100% |
The Aldo Group Inc. Customer Satisfaction Score by Usage
The Aldo Group Inc.'s Customer Satisfaction score was rated the highest by customers who have used The Aldo Group Inc.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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The Aldo Group Inc. Customer Satisfaction Score by Industry
The Aldo Group Inc.'s Customer Satisfaction score was rated 100 points by Accounting industry customers.
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}The Aldo Group Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, The Aldo Group Inc.'s Customer Satisfaction score is rated right above Macy's, and is preceded by Geox.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Geox | 75% |
| The Aldo Group Inc. | 70% |
| Macy's | 52% |
| Nine West Group | 20% |
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The Aldo Group Inc. Customer Service
3.8/5
The Aldo Group Inc. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About The Aldo Group Inc.'s Customer Service
Address
H4R 3J4 Canada
Website
http://aldogroup.com
Quick Insights into The Aldo Group Inc. Customer Service
The Aldo Group Inc.'s Customer Service score was rated highest by customers who have used The Aldo Group Inc.'s products/services for 5 to 10 Years, and rated lowest by customers who have used The Aldo Group Inc.'s products/services for Less than 1 Year.
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Ranked The Aldo Group Inc. Customer Service the Highest
Ranked The Aldo Group Inc. Customer Service the Lowest
The Aldo Group Inc. Customer Service Score by Gender
Female customers rated The Aldo Group Inc.'s Customer Service score 0.7 stars higher than Male customers.
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Male
3.2/5
Female
3.9/5
The Aldo Group Inc. Customer Service Score by Ethnicity
The Aldo Group Inc.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
The Aldo Group Inc. Customer Service Score by Age
The Aldo Group Inc.'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.6 | 26-30 | 3.6 |
41-45 3.5 | 41-45 | 3.5 |
The Aldo Group Inc. Customer Service Score by Usage
The Aldo Group Inc.'s Customer Service score was rated the highest by customers who have used The Aldo Group Inc.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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The Aldo Group Inc. Customer Service Score by Industry
The Aldo Group Inc.'s Customer Service score was rated 4.5 stars by Accounting industry customers.
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The Aldo Group Inc. Customer Service vs. Competitors
Compared to its competitors, The Aldo Group Inc.'s Customer Service score is rated right above Macy's, and is preceded by Geox.
| COMPANY | Customer Service Score | |
|---|---|---|
| Geox | 4/5 |
| The Aldo Group Inc. | 3.8/5 |
| Macy's | 2.9/5 |
| Nine West Group | 2.5/5 |
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The Aldo Group Inc. as an Employer
2.9/5
The Aldo Group Inc. has a 2.9/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of The Aldo Group Inc.
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
The Aldo Group Inc. scored a 37 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of The Aldo Group Inc. would recommend the brand to a friend. ENPS measures how likely The Aldo Group Inc. employees would recommend working at The Aldo Group Inc. to a friend.
Net Promoter Score
37
NPS Score
| 59% | Promoters |
|---|---|
| 19% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 37% | Promoters |
|---|---|
| 15% | Passive |
| 48% | Detractors |
