100
NPS
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The HT Group
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About The HT Group's Brand
The HT Group is a comprehensive management consulting, staffing, and recruiting agency in Austin, built upon the foundation of integrity, transparency, and trust. Deeply rooted in its communities, The HT Group’s philosophy is to change lives, one job or project at a time. With an agile core, The HT Group team delivers services through contract, retained search, direct hire, management consulting and advisory services. The HT Group strives to go above and beyond and truly empower its clients. Among its major competitors, The HT Group is ranked in 1st place for NPS while Randstad is 2nd.
Brand at a Glance
2.5/5
Product Quality
The HT Group Ranking
- #1 / 2 of its competitors
The HT Group NPS
The HT Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether The HT Group's customers would recommend using the product based on a scale of -100 to 100.
The HT Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
The HT Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
How Other Brands Compare
The HT Group is ranked first for NPS among its competitors. Randstad comes in second.
The HT Group |  Randstad | |
| Global Ranking | #- | #525 |
| NPS | 100 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $47.78M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The HT Group NPS vs. Competitors
Compared to its competitors, The HT Group's NPS is rated right above Randstad.
| COMPANY | NPS Score | |
|---|---|---|
| The HT Group | 100 |
| Randstad | 17 |
The HT Group Product Quality
2.5/5
The HT Group has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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The HT Group Product Information
The HT Group’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.thehtgroup.com/
- Company Size
- 11-50 Employees
Industry
Staffing and Recruiting
The HT Group Product Quality vs. Competitors
Compared to its competitors, The HT Group's Product Quality score is rated right below Randstad.
| COMPANY | Product Quality Score | |
|---|---|---|
| Randstad | 3.7/5 |
| The HT Group | 2.5/5 |
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The HT Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The HT Group Customer Satisfaction vs. Competitors
Compared to its competitors, The HT Group's Customer Satisfaction score is rated right below Randstad.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Randstad | 69% |
| The HT Group | 0% |
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The HT Group as an Employer
4.8/5
The HT Group has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The HT Group scored a 100 for Net Promoter Score and a 91 for Employee Net Promoter Score. NPS gauges how likely a customer of The HT Group would recommend the brand to a friend. ENPS measures how likely The HT Group employees would recommend working at The HT Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
91
eNPS Score
| 91% | Promoters |
|---|---|
| 9% | Passive |
| 0% | Detractors |
