-100
NPS
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The JBG Companies
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About The JBG Companies' Brand
JBG is a mixed-use specialist that invests almost exclusively in urban-infill, transit-oriented developments. Among its major competitors, The JBG Companies is ranked in 2nd place for NPS while CBRE is 1st, and The Bozzuto Group is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
The JBG Companies Ranking
- #2 / 3 of its competitors
The JBG Companies NPS
The JBG Companies's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The JBG Companies's customers would recommend using the product based on a scale of -100 to 100.
The JBG Companies Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The JBG Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
How Other Brands Compare
The JBG Companies is ranked second for NPS among its competitors. CBRE and The Bozzuto Group come in first and third.
The JBG Companies |  CBRE |  The Bozzuto Group | |
| Global Ranking | #- | #267 | #- |
| NPS | -100 | 17 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $24.40B | $123.80M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The JBG Companies NPS vs. Competitors
Compared to its competitors, The JBG Companies's NPS is rated right below The Bozzuto Group.
| COMPANY | NPS Score | |
|---|---|---|
| CBRE | 17 |
| The Bozzuto Group | N/A |
| The JBG Companies | -100 |
The JBG Companies Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of The JBG Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The JBG Companies Customer Loyalty vs. Competitors
Compared to its competitors, The JBG Companies's Customer Loyalty score is rated right above The Bozzuto Group, and is preceded by CBRE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CBRE | 72% |
| The JBG Companies | 10% |
| The Bozzuto Group | N/A |
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The JBG Companies Product Quality
1.5/5
The JBG Companies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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The JBG Companies Product Information
The JBG Companies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.jbg.com/
- Company Size
- 11-50 Employees
Industry
Tech
Venture Capital & Private Equity
The JBG Companies Product Quality vs. Competitors
Compared to its competitors, The JBG Companies's Product Quality score is rated right above The Bozzuto Group, and is preceded by CBRE.
| COMPANY | Product Quality Score | |
|---|---|---|
| CBRE | 3.6/5 |
| The JBG Companies | 1.5/5 |
| The Bozzuto Group | N/A |
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The JBG Companies Pricing
The JBG Companies ROI & Value For Money
1.5/5
The JBG Companies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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The JBG Companies Pricing vs. Competitors
Compared to its competitors, The JBG Companies's ROI score is rated right above The Bozzuto Group, and is preceded by CBRE.
| COMPANY | Pricing Score | |
|---|---|---|
| CBRE | 3.6/5 |
| The JBG Companies | 1.5/5 |
| The Bozzuto Group | N/A |
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The JBG Companies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The JBG Companies Customer Satisfaction vs. Competitors
Compared to its competitors, The JBG Companies's Customer Satisfaction score is rated right above The Bozzuto Group, and is preceded by CBRE.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CBRE | 67% |
| The JBG Companies | 0% |
| The Bozzuto Group | 0% |
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The JBG Companies Customer Service
1.5/5
The JBG Companies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About The JBG Companies's Customer Service
Address
4445 Willard Avenue Suite 400, Chevy Chase, MD 20815
Website
http://www.jbg.com/
Phone Number
240-333-3600
The JBG Companies Customer Service vs. Competitors
Compared to its competitors, The JBG Companies's Customer Service score is rated right above The Bozzuto Group, and is preceded by CBRE.
| COMPANY | Customer Service Score | |
|---|---|---|
| CBRE | 3.7/5 |
| The JBG Companies | 1.5/5 |
| The Bozzuto Group | N/A |
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The JBG Companies as an Employer
3.7/5
The JBG Companies has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
The JBG Companies scored a -100 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of The JBG Companies would recommend the brand to a friend. ENPS measures how likely The JBG Companies employees would recommend working at The JBG Companies to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
