60
NPS
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The Source
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About The Source's Brand
Among its major competitors, The Source is ranked in 1st place for NPS while Best Buy is 2nd.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
The Source Ranking
- #1 / 2 of its competitors
The Source NPS
The Source's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether The Source's customers would recommend using the product based on a scale of -100 to 100.
The Source Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
The Source NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Dec 2023 60 | Dec 2023 | 60 |
How Other Brands Compare
The Source is ranked first for NPS among its competitors. Best Buy comes in second.
The Source |  Best Buy | |
| Global Ranking | #- | #101 |
| NPS | 60 | -3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $28.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Source NPS vs. Competitors
Compared to its competitors, The Source's NPS is rated right above Best Buy.
| COMPANY | NPS Score | |
|---|---|---|
| The Source | 60 |
| Best Buy | -3 |
The Source Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of The Source users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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The Source Customer Loyalty vs. Competitors
Compared to its competitors, The Source's Customer Loyalty score is rated right below Best Buy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Best Buy | 76% |
| The Source | 68% |
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The Source Product Quality
4.1/5
The Source has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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The Source Product Information
The Source’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.thesource.ca
The Source Product Quality vs. Competitors
Compared to its competitors, The Source's Product Quality score is rated right above Best Buy.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Source | 4.1/5 |
| Best Buy | 3.1/5 |
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The Source Pricing
The Source ROI & Value For Money
4/5
The Source has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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The Source Pricing vs. Competitors
Compared to its competitors, The Source's ROI score is rated right above Best Buy.
| COMPANY | Pricing Score | |
|---|---|---|
| The Source | 4/5 |
| Best Buy | 3/5 |
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The Source Customer Satisfaction (CSAT)
The Source Customer Satisfaction (CSAT) Score
100 / 100
The Source has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Source Customer Satisfaction vs. Competitors
Compared to its competitors, The Source's Customer Satisfaction score is rated right above Best Buy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Source | 100% |
| Best Buy | 53% |
Unlock The Source Customer Satisfaction vs. Competitors Data
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The Source Customer Service
4.1/5
The Source has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About The Source's Customer Service
Website
http://www.thesource.ca
The Source Customer Service vs. Competitors
Compared to its competitors, The Source's Customer Service score is rated right above Best Buy.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Source | 4.1/5 |
| Best Buy | 2.9/5 |
Unlock The Source Customer Service vs. Competitors Data
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The Source as an Employer
Consumer vs. Employees
The Source scored a 60 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of The Source would recommend the brand to a friend. ENPS measures how likely The Source employees would recommend working at The Source to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
