-100
NPS
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The Swiss National Bank
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About The Swiss National Bank's Brand
Among its major competitors, The Swiss National Bank is ranked in 2nd place for NPS while UBS is 1st, and Medimetrix Solutions Exchange is 3rd.
Brand at a Glance
5/5
Product Quality
The Swiss National Bank Ranking
- #2 / 4 of its competitors
The Swiss National Bank NPS
The Swiss National Bank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether The Swiss National Bank's customers would recommend using the product based on a scale of -100 to 100.
The Swiss National Bank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
The Swiss National Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -100 | Dec 2023 | -100 |
How Other Brands Compare
The Swiss National Bank is ranked second for NPS among its competitors. UBS and Medimetrix Solutions Exchange come in first and third, with Southern National Bancorp of Virginia coming in at #4.
The Swiss National Bank |  UBS |  Southern National Bancorp of Virginia |  Medimetrix Solutions Exchange | |
| Global Ranking | #- | #245 | #- | #- |
| NPS | -100 | -4 | - | - |
| Valuation Updated every 24 hours for public companies | - | $59.89B | $368.78M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Swiss National Bank NPS vs. Competitors
Compared to its competitors, The Swiss National Bank's NPS is rated right below UBS.
| COMPANY | NPS Score | |
|---|---|---|
| UBS | -4 |
| The Swiss National Bank | -100 |
The Swiss National Bank Product Quality
5/5
The Swiss National Bank has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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The Swiss National Bank Product Information
The Swiss National Bank’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.snb.ch
- Company Size
- 501-1,000 Employees
The Swiss National Bank Product Quality vs. Competitors
Compared to its competitors, The Swiss National Bank's Product Quality score is rated right above UBS.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Swiss National Bank | 5/5 |
| UBS | 3.5/5 |
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VS
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The Swiss National Bank Customer Satisfaction (CSAT)
The Swiss National Bank Customer Satisfaction (CSAT) Score
100 / 100
The Swiss National Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
The Swiss National Bank Customer Satisfaction vs. Competitors
Compared to its competitors, The Swiss National Bank's Customer Satisfaction score is rated right above UBS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Swiss National Bank | 100% |
| UBS | 65% |
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