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NPS
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Thermo King
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About Thermo King's Brand
To develop and deliver leading customer-focused solutions to the Climate Control Industry. Among its major competitors, Thermo King is ranked in 2nd place for NPS while Emerson is 1st.Their current valuation is $20.77B
Brand at a Glance
85%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Thermo King Ranking
- #2 / 2 of its competitors
Thermo King NPS
Thermo King's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Thermo King's customers would recommend using the product based on a scale of -100 to 100.
Thermo King Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Thermo King NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 6 | May 2023 | 6 |
Aug 2023 5 | Aug 2023 | 5 |
Sep 2023 6 | Sep 2023 | 6 |
Oct 2023 11 | Oct 2023 | 11 |
Nov 2023 6 | Nov 2023 | 6 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2024 -1 | Apr 2024 | -1 |
Aug 2024 -1 | Aug 2024 | -1 |
Oct 2024 -4 | Oct 2024 | -4 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 3 | Jan 2025 | 3 |
Jun 2025 -1 | Jun 2025 | -1 |
How Other Brands Compare
Thermo King is ranked second for NPS among its competitors. Emerson comes in first. Among those competitors, it is the second most valued company behind Emerson.
Thermo King |  Emerson | |
| Global Ranking | #- | #411 |
| NPS | 0 | 13 |
| Valuation Updated every 24 hours for public companies | $20.77B | $54.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Thermo King NPS by Gender
Thermo King's NPS was rated -50 by Male customers on Comparably.
Male
-50
Thermo King's NPS was rated -50 by Male customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Female
N/A
Thermo King's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Thermo King NPS by Ethnicity
Thermo King's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Thermo King NPS by Age
Thermo King's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Thermo King NPS by Usage
Thermo King's NPS was rated the highest by customers who have used Thermo King's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Thermo King NPS vs. Competitors
Compared to its competitors, Thermo King's NPS is rated right below Emerson.
| COMPANY | NPS Score | |
|---|---|---|
| Emerson | 13 |
| Thermo King | 0 |
Thermo King Customer Reviews
Out of the 4 Thermo King customer reviews 2 were positive and 2 were constructive. Thermo King customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Thermo King Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Thermo King users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Thermo King Customer Loyalty Score by Gender
Thermo King's Customer Loyalty score was rated 73 by Male customers on Comparably.
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Male
73%
Yes
Female
N/A
Yes
Thermo King Customer Loyalty Score by Ethnicity
Thermo King's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
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64
out of 100
Caucasian
Thermo King Customer Loyalty Score by Age
Thermo King's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 70% | 36-40 | 70% |
Thermo King Customer Loyalty Score by Usage
Thermo King's Customer Loyalty score was rated the highest by customers who have used Thermo King's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Thermo King Customer Loyalty Score by Industry
Thermo King's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Thermo King Customer Loyalty vs. Competitors
Compared to its competitors, Thermo King's Customer Loyalty score is rated right above Emerson.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thermo King | 85% |
| Emerson | 73% |
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Thermo King Product Quality
2.8/5
Thermo King has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Thermo King Product Information
Thermo King’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Thermo King's product the highest. Reviewers from the Tech industry rated Thermo King the lowest at 2.1.
- Website
- http://www.thermoking.com/
- Company Size
- 10,000+ Employees
Industry
Business Services
Hardware and Devices
Productivity
Travel
Quick Insights into Thermo King Product Quality
Thermo King's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 36-40.
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Ranked Thermo King Product Quality the Highest
Ranked Thermo King Product Quality the Lowest
Thermo King Product Quality Score by Gender
Thermo King's Product Quality score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Thermo King Product Quality Score by Ethnicity
Thermo King's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Thermo King.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Thermo King Product Quality Score by Age
Thermo King's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
Thermo King Product Quality Score by Usage
Thermo King's Product Quality score was rated the highest by customers who have used Thermo King's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Thermo King Product Quality Score by Industry
Thermo King's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Thermo King Product Quality vs. Competitors
Compared to its competitors, Thermo King's Product Quality score is rated right below Emerson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Emerson | 3.6/5 |
| Thermo King | 2.8/5 |
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VS
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Thermo King Pricing
Thermo King ROI & Value For Money
3.1/5
Thermo King has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Thermo King Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Thermo King.
Quick Insights into Thermo King ROI
Thermo King's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 31-35.
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Ranked Thermo King ROI the Highest
Ranked Thermo King ROI the Lowest
Thermo King ROI Score by Gender
Thermo King's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Thermo King ROI Score by Ethnicity
Thermo King's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Thermo King ROI Score by Age
Thermo King's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Thermo King.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
Thermo King ROI Score by Usage
Thermo King's ROI score was rated the highest by customers who have used Thermo King's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Thermo King ROI Score by Industry
Thermo King's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Thermo King Pricing vs. Competitors
Compared to its competitors, Thermo King's ROI score is rated right below Emerson.
| COMPANY | Pricing Score | |
|---|---|---|
| Emerson | 3.5/5 |
| Thermo King | 3.1/5 |
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Thermo King Customer Satisfaction (CSAT)
Thermo King Customer Satisfaction (CSAT) Score
35 / 100
Thermo King has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
15%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
55%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Thermo King Customer Satisfaction
Thermo King's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Thermo King's products/services for 5 to 10 Years.
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Ranked Thermo King Customer Satisfaction the Highest
Ranked Thermo King Customer Satisfaction the Lowest
Thermo King Customer Satisfaction Score by Gender
Thermo King's Customer Satisfaction score was rated 11 by Male customers on Comparably.
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11 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 78% |
Thermo King Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Thermo King's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Thermo King Customer Satisfaction Score by Age
Thermo King's Customer Satisfaction score was rated 0 points by customers ages 31-35 and customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% |
Thermo King Customer Satisfaction Score by Usage
Thermo King's Customer Satisfaction score was rated the highest by customers who have used Thermo King's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Thermo King Customer Satisfaction Score by Industry
Thermo King's Customer Satisfaction score was rated 25 points by Tech industry customers.
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{
"title": "Thermo King Customer Satisfaction Score by Industry",
"text": "Thermo King's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Thermo King's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
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}Thermo King Customer Satisfaction vs. Competitors
Compared to its competitors, Thermo King's Customer Satisfaction score is rated right below Emerson.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Emerson | 61% |
| Thermo King | 35% |
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Thermo King Customer Service
3.1/5
Thermo King has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Thermo King's Customer Service
Address
314 West 90th Street, Minneapolis, MN 55420
Website
http://www.thermoking.com/
Phone Number
(952)887-2200
Quick Insights into Thermo King Customer Service
Thermo King's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 31-35.
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Ranked Thermo King Customer Service the Highest
Ranked Thermo King Customer Service the Lowest
Thermo King Customer Service Score by Gender
Thermo King's Customer Service score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Thermo King Customer Service Score by Ethnicity
Thermo King's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Thermo King.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Thermo King Customer Service Score by Age
Thermo King's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2 | 36-40 | 2 |
Thermo King Customer Service Score by Usage
Thermo King's Customer Service score was rated the highest by customers who have used Thermo King's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Thermo King Customer Service Score by Industry
Thermo King's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Thermo King Customer Service vs. Competitors
Compared to its competitors, Thermo King's Customer Service score is rated right below Emerson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Emerson | 3.6/5 |
| Thermo King | 3.1/5 |
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Thermo King as an Employer
3.9/5
Thermo King has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Thermo King scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Thermo King would recommend the brand to a friend. ENPS measures how likely Thermo King employees would recommend working at Thermo King to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
