100
NPS
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Think Company
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About Think Company's Brand
Think Company provides user experience and design solutions. Among its major competitors, Think Company is ranked in 2nd place for NPS while Built By Blank is 1st, and Herman Miller is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Think Company Ranking
- #2 / 4 of its competitors
Think Company NPS
Think Company's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Think Company's customers would recommend using the product based on a scale of -100 to 100.
Think Company Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Think Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
How Other Brands Compare
Think Company is ranked second for NPS among its competitors. Built By Blank and Herman Miller come in first and third, with RKS Design coming in at #4.
Think Company |  Herman Miller |  Built By Blank |  RKS Design | |
| Global Ranking | #- | #325 | #- | #- |
| NPS | 100 | -62 | 100 | - |
| Valuation Updated every 24 hours for public companies | - | $2.48B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Think Company NPS vs. Competitors
Compared to its competitors, Think Company's NPS is rated right above Endive Software, and is preceded by Built By Blank.
| COMPANY | NPS Score | |
|---|---|---|
| Built By Blank | 100 |
| Think Company | 100 |
 | Endive Software | N/A |
| Herman Miller | -62 |
Think Company Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Think Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Think Company Customer Loyalty vs. Competitors
Compared to its competitors, Think Company's Customer Loyalty score is rated right above Built By Blank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Think Company | 100% |
| Built By Blank | 83% |
| Herman Miller | 47% |
| Endive Software | N/A |
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Think Company Product Quality
5/5
Think Company has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Think Company Product Information
Think Company’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ThinkCompany.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
SaaS
Think Company Product Quality vs. Competitors
Compared to its competitors, Think Company's Product Quality score is rated right above Built By Blank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Think Company | 5/5 |
| Built By Blank | 4.1/5 |
| Herman Miller | 1.9/5 |
| Endive Software | N/A |
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Think Company Pricing
Think Company ROI & Value For Money
4.5/5
Think Company has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Think Company Pricing vs. Competitors
Compared to its competitors, Think Company's ROI score is rated right above Built By Blank.
| COMPANY | Pricing Score | |
|---|---|---|
| Think Company | 4.5/5 |
| Built By Blank | 4/5 |
| Herman Miller | 1.6/5 |
| Endive Software | N/A |
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Think Company Customer Satisfaction (CSAT)
Think Company Customer Satisfaction (CSAT) Score
100 / 100
Think Company has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Think Company Customer Satisfaction vs. Competitors
Compared to its competitors, Think Company's Customer Satisfaction score is rated right above Herman Miller.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Think Company | 100% |
| Herman Miller | 20% |
| Built By Blank | 0% |
| Endive Software | 0% |
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Think Company Customer Service
5/5
Think Company has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Think Company's Customer Service
Address
201 Fayette Street, Conshohocken, PA 19428
Website
http://www.ThinkCompany.com
Phone Number
800-296-9190
Think Company's Social Links
Think Company Customer Service vs. Competitors
Compared to its competitors, Think Company's Customer Service score is rated right above Built By Blank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Think Company | 5/5 |
| Built By Blank | 4/5 |
| Herman Miller | 1.7/5 |
| Endive Software | N/A |
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Think Company as an Employer
3.9/5
Think Company has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Think Company scored a 100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Think Company would recommend the brand to a friend. ENPS measures how likely Think Company employees would recommend working at Think Company to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
