55
NPS
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TicketManager
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About TicketManager's Brand
Among its major competitors, TicketManager is ranked in 1st place for NPS while CVENT is 2nd, and Lanyon is 3rd.
Brand at a Glance
4.2/5
Product Quality
4/5
Pricing
5/5
Customer Service
TicketManager Ranking
- #1 / 3 of its competitors
TicketManager NPS
TicketManager's Net Promoter Score (NPS) is a 55 with 72% Promoters, 11% Passives, and 17% Detractors. Net Promoter Score tracks whether TicketManager's customers would recommend using the product based on a scale of -100 to 100.
TicketManager Overall NPS
| 72% | Promoters |
|---|---|
| 11% | Passives |
| 17% | Detractors |
TicketManager NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 56 | Aug 2020 | 56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TicketManager NPS by Usage
TicketManager's NPS was rated the highest by customers who have used TicketManager's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
TicketManager NPS vs. Competitors
Compared to its competitors, TicketManager's NPS is rated right above CVENT.
| COMPANY | NPS Score | |
|---|---|---|
| TicketManager | 55 |
 | CVENT | 30 |
 | Lanyon | N/A |
TicketManager Product Quality
4.2/5
TicketManager has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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TicketManager Product Information
TicketManager serves markets in the United States. TicketManager supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
TicketManager’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://ticketmanager.com
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Ticketing Software
TicketManager Product Quality vs. Competitors
Compared to its competitors, TicketManager's Product Quality score is rated right above CVENT.
| COMPANY | Product Quality Score | |
|---|---|---|
| TicketManager | 4.2/5 |
| CVENT | 3.6/5 |
| Lanyon | N/A |
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TicketManager Pricing
TicketManager ROI & Value For Money
4/5
TicketManager has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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TicketManager Pricing Plans
TicketManager has a pricing structure that accommodates small, medium, and large businesses.
Who Uses TicketManager?
Small Businesses
Medium Businesses
Large Enterprises
TicketManager Pricing vs. Competitors
Compared to its competitors, TicketManager's ROI score is rated right above CVENT.
| COMPANY | Pricing Score | |
|---|---|---|
| TicketManager | 4/5 |
| CVENT | 3.5/5 |
| Lanyon | N/A |
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VS
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TicketManager Customer Service
5/5
TicketManager has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About TicketManager's Customer Service
Website
https://ticketmanager.com
TicketManager Customer Service vs. Competitors
Compared to its competitors, TicketManager's Customer Service score is rated right above CVENT.
| COMPANY | Customer Service Score | |
|---|---|---|
| TicketManager | 5/5 |
| CVENT | 3.5/5 |
| Lanyon | N/A |
Unlock TicketManager Customer Service vs. Competitors Data
VS
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TicketManager as an Employer
4.7/5
TicketManager has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TicketManager scored a 55 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of TicketManager would recommend the brand to a friend. ENPS measures how likely TicketManager employees would recommend working at TicketManager to a friend.
Net Promoter Score
55
NPS Score
| 72% | Promoters |
|---|---|
| 11% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
