-50
NPS
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Concentrix Tigerspike
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About Concentrix Tigerspike's Brand
Tigerspike is a personal media company that provides web-based software that reconfigures printed content on mobile devices. Among its major competitors, Concentrix Tigerspike is ranked in 2nd place for NPS while Splunk is 1st, and Senet is 3rd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Concentrix Tigerspike Ranking
- #2 / 4 of its competitors
Concentrix Tigerspike NPS
Concentrix Tigerspike's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Concentrix Tigerspike's customers would recommend using the product based on a scale of -100 to 100.
Concentrix Tigerspike Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Concentrix Tigerspike NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Feb 2024 -50 | Feb 2024 | -50 |
How Other Brands Compare
Concentrix Tigerspike is ranked second for NPS among its competitors. Splunk and Senet come in first and third, with ScrollMotion coming in at #4.
Concentrix Tigerspike |  Splunk |  Senet |  ScrollMotion | |
| Global Ranking | #- | #458 | #- | #- |
| NPS | -50 | 45 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $22.65B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Concentrix Tigerspike NPS vs. Competitors
Compared to its competitors, Concentrix Tigerspike's NPS is rated right below ScrollMotion.
| COMPANY | NPS Score | |
|---|---|---|
| Splunk | 45 |
| Senet | N/A |
| ScrollMotion | N/A |
| Concentrix Tigerspike | -50 |
Concentrix Tigerspike Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Concentrix Tigerspike users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Concentrix Tigerspike Customer Loyalty vs. Competitors
Compared to its competitors, Concentrix Tigerspike's Customer Loyalty score is rated right above Senet, and is preceded by Splunk.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Splunk | 83% |
| Concentrix Tigerspike | 10% |
| Senet | N/A |
| ScrollMotion | N/A |
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Concentrix Tigerspike Product Quality
1.5/5
Concentrix Tigerspike has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Concentrix Tigerspike Product Information
Concentrix Tigerspike’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.tigerspike.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Enterprise
Media
SaaS
Concentrix Tigerspike Product Quality vs. Competitors
Compared to its competitors, Concentrix Tigerspike's Product Quality score is rated right above Senet, and is preceded by Splunk.
| COMPANY | Product Quality Score | |
|---|---|---|
| Splunk | 4.2/5 |
| Concentrix Tigerspike | 1.5/5 |
| Senet | N/A |
| ScrollMotion | N/A |
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Concentrix Tigerspike Pricing
Concentrix Tigerspike ROI & Value For Money
1.5/5
Concentrix Tigerspike has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Concentrix Tigerspike Pricing vs. Competitors
Compared to its competitors, Concentrix Tigerspike's ROI score is rated right above Senet, and is preceded by Splunk.
| COMPANY | Pricing Score | |
|---|---|---|
| Splunk | 4.1/5 |
| Concentrix Tigerspike | 1.5/5 |
| Senet | N/A |
| ScrollMotion | N/A |
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Concentrix Tigerspike Customer Satisfaction (CSAT)
Concentrix Tigerspike Customer Satisfaction (CSAT) Score
50 / 100
Concentrix Tigerspike has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Concentrix Tigerspike Customer Satisfaction vs. Competitors
Compared to its competitors, Concentrix Tigerspike's Customer Satisfaction score is rated right above Senet, and is preceded by Splunk.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Splunk | 78% |
| Concentrix Tigerspike | 50% |
| Senet | 0% |
| ScrollMotion | 0% |
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Concentrix Tigerspike Customer Service
1.5/5
Concentrix Tigerspike has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Concentrix Tigerspike's Customer Service
Address
18 Buckingham Gate, Surry, VA
Website
http://www.tigerspike.com
Concentrix Tigerspike Customer Service vs. Competitors
Compared to its competitors, Concentrix Tigerspike's Customer Service score is rated right above Senet, and is preceded by Splunk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Splunk | 4.1/5 |
| Concentrix Tigerspike | 1.5/5 |
| Senet | N/A |
| ScrollMotion | N/A |
Unlock Concentrix Tigerspike Customer Service vs. Competitors Data
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Concentrix Tigerspike as an Employer
3.3/5
Concentrix Tigerspike has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Concentrix Tigerspike scored a -50 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Concentrix Tigerspike would recommend the brand to a friend. ENPS measures how likely Concentrix Tigerspike employees would recommend working at Concentrix Tigerspike to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
