60
NPS
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Trainer Road
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About Trainer Road's Brand
TrainerRoad is indoor cycling software for Mac, PC, and iOS that makes cyclists and triathletes faster. Among its major competitors, Trainer Road is ranked in 1st place for NPS while Zwift is 2nd, and Velo-Trainer is 3rd.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Trainer Road Ranking
- #1 / 3 of its competitors
Trainer Road NPS
Trainer Road's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Trainer Road's customers would recommend using the product based on a scale of -100 to 100.
Trainer Road Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Trainer Road NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Mar 2024 60 | Mar 2024 | 60 |
How Other Brands Compare
Trainer Road is ranked first for NPS among its competitors. Zwift and Velo-Trainer come in second and third.
Trainer Road |  Zwift |  Velo-Trainer | |
| Global Ranking | #- | #646 | #- |
| NPS | 60 | 33 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $500.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trainer Road NPS vs. Competitors
Compared to its competitors, Trainer Road's NPS is rated right above Zwift.
| COMPANY | NPS Score | |
|---|---|---|
| Trainer Road | 60 |
| Zwift | 33 |
Trainer Road Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Trainer Road users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Trainer Road Customer Loyalty vs. Competitors
Compared to its competitors, Trainer Road's Customer Loyalty score is rated right below Zwift.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zwift | 89% |
| Trainer Road | 73% |
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Trainer Road Product Quality
4/5
Trainer Road has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Trainer Road Product Information
Trainer Road’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.trainerroad.com/
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Consumer Services
Education
Healthcare
Trainer Road Product Quality vs. Competitors
Compared to its competitors, Trainer Road's Product Quality score is rated right above Zwift.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trainer Road | 4/5 |
| Zwift | 3.9/5 |
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Trainer Road Pricing
Trainer Road ROI & Value For Money
3.5/5
Trainer Road has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Trainer Road Pricing vs. Competitors
Compared to its competitors, Trainer Road's ROI score is rated right below Zwift.
| COMPANY | Pricing Score | |
|---|---|---|
| Zwift | 3.7/5 |
| Trainer Road | 3.5/5 |
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Trainer Road Customer Satisfaction (CSAT)
Trainer Road Customer Satisfaction (CSAT) Score
80 / 100
Trainer Road has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trainer Road Customer Satisfaction vs. Competitors
Compared to its competitors, Trainer Road's Customer Satisfaction score is rated right above Zwift.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Trainer Road | 80% |
| Zwift | 50% |
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Trainer Road Customer Service
3.6/5
Trainer Road has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Trainer Road's Customer Service
Address
Reno, NV
Website
http://www.trainerroad.com/
Trainer Road Customer Service vs. Competitors
Compared to its competitors, Trainer Road's Customer Service score is rated right above Zwift.
| COMPANY | Customer Service Score | |
|---|---|---|
| Trainer Road | 3.6/5 |
| Zwift | 3.5/5 |
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Trainer Road as an Employer
Consumer vs. Employees
Trainer Road scored a 60 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Trainer Road would recommend the brand to a friend. ENPS measures how likely Trainer Road employees would recommend working at Trainer Road to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
