-100
NPS
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Transport
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About Transport's Brand
Transport are the Government’s lead public transport agency. Among its major competitors, Transport is ranked in 3rd place for NPS while Shopify is 1st, and Transportation is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Transport Ranking
- #3 / 4 of its competitors
Transport NPS
Transport's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Transport's customers would recommend using the product based on a scale of -100 to 100.
Transport Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Transport NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
How Other Brands Compare
Transport is ranked third for NPS among its competitors. Shopify and Transportation come in first and second, with Industry coming in at #4.
Transport |  Shopify |  Transportation |  Industry | |
| Global Ranking | #- | #50 | #- | #- |
| NPS | -100 | 33 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $139.10B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Transport NPS vs. Competitors
Compared to its competitors, Transport's NPS is rated right below Industry.
| COMPANY | NPS Score | |
|---|---|---|
| Shopify | 33 |
| Transportation | 0 |
| Industry | N/A |
| Transport | -100 |
Transport Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Transport users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Transport Customer Loyalty vs. Competitors
Compared to its competitors, Transport's Customer Loyalty score is rated right above Shopify.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Transport | 100% |
| Shopify | 75% |
| Transportation | 68% |
| Industry | N/A |
Unlock Transport Customer Loyalty vs. Competitors Data
VS
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Transport Product Quality
2.5/5
Transport has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Transport Product Information
Transport’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.transportnsw.info
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Transport Product Quality vs. Competitors
Compared to its competitors, Transport's Product Quality score is rated right above Industry, and is preceded by Transportation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shopify | 4/5 |
| Transportation | 3/5 |
| Transport | 2.5/5 |
| Industry | N/A |
Unlock Transport Product Quality vs. Competitors Data
VS
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Transport Pricing
Transport ROI & Value For Money
2.5/5
Transport has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Transport Pricing vs. Competitors
Compared to its competitors, Transport's ROI score is rated right above Industry, and is preceded by Transportation.
| COMPANY | Pricing Score | |
|---|---|---|
| Shopify | 4/5 |
| Transportation | 3.1/5 |
| Transport | 2.5/5 |
| Industry | N/A |
Unlock Transport ROI vs. Competitors Data
VS
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Transport Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Transport Customer Satisfaction vs. Competitors
Compared to its competitors, Transport's Customer Satisfaction score is rated right above Industry, and is preceded by Shopify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Transportation | 100% |
| Shopify | 78% |
| Transport | 0% |
| Industry | 0% |
Unlock Transport Customer Satisfaction vs. Competitors Data
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Transport Customer Service
2.5/5
Transport has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Transport's Customer Service
Website
http://www.transportnsw.info
Phone Number
1(800) 637-500
Transport Customer Service vs. Competitors
Compared to its competitors, Transport's Customer Service score is rated right above Industry, and is preceded by Transportation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shopify | 4/5 |
| Transportation | 3.1/5 |
| Transport | 2.5/5 |
| Industry | N/A |
Unlock Transport Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Transport Customer Service vs. Competitors data and gain insights into your customers today.
Transport as an Employer
3.2/5
Transport has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Transport scored a -100 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Transport would recommend the brand to a friend. ENPS measures how likely Transport employees would recommend working at Transport to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
