-17
NPS
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Travelodge
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About Travelodge's Brand
Hotel Among its major competitors, Travelodge is ranked in 2nd place for NPS while Ibis Technology is 1st, and Holiday Inn is 3rd.
Brand at a Glance
63%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Travelodge Ranking
- #2 / 3 of its competitors
Travelodge NPS
Travelodge's Net Promoter Score (NPS) is a -17 with 31% Promoters, 21% Passives, and 48% Detractors. Net Promoter Score tracks whether Travelodge's customers would recommend using the product based on a scale of -100 to 100.
Travelodge Overall NPS
| 31% | Promoters |
|---|---|
| 21% | Passives |
| 48% | Detractors |
Travelodge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -16 | Feb 2023 | -16 |
Apr 2023 -22 | Apr 2023 | -22 |
Jun 2023 -27 | Jun 2023 | -27 |
Aug 2023 -30 | Aug 2023 | -30 |
Sep 2023 -26 | Sep 2023 | -26 |
Oct 2023 -14 | Oct 2023 | -14 |
Nov 2023 -15 | Nov 2023 | -15 |
Dec 2023 -18 | Dec 2023 | -18 |
Mar 2024 -24 | Mar 2024 | -24 |
Apr 2024 -15 | Apr 2024 | -15 |
Sep 2024 -14 | Sep 2024 | -14 |
Oct 2025 -17 | Oct 2025 | -17 |
How Other Brands Compare
Travelodge is ranked second for NPS among its competitors. Ibis Technology and Holiday Inn come in first and third.
Travelodge |  Holiday Inn |  Ibis Technology | |
| Global Ranking | #- | #482 | #- |
| NPS | -17 | -23 | 100 |
| Valuation Updated every 24 hours for public companies | - | $12.82B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Travelodge NPS by Gender
Male customers rated Travelodge's NPS 100 points higher than Female customers.
Male
33
Travelodge's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
-67
Travelodge's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Travelodge NPS by Ethnicity
Travelodge's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Travelodge NPS by Age
Travelodge's NPS was rated 0 points by customers ages 18-25 on Comparably.
Travelodge NPS by Usage
Travelodge's NPS was rated -34 points by customers who have used Travelodge's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Travelodge NPS vs. Competitors
Compared to its competitors, Travelodge's NPS is rated right above Holiday Inn, and is preceded by Ibis Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Ibis Technology | 100 |
| Travelodge | -17 |
| Holiday Inn | -23 |
Travelodge Customer Reviews
Out of the 5 Travelodge customer reviews 4 were positive and 1 was constructive. Travelodge customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Travelodge Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Travelodge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Travelodge Customer Loyalty Score by Gender
Male customers rated Travelodge's Customer Loyalty score 15% higher than Female customers.
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Male
85%
Yes
Female
70%
Yes
Travelodge Customer Loyalty Score by Ethnicity
Travelodge's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Travelodge Customer Loyalty Score by Age
Travelodge's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Travelodge Customer Loyalty Score by Usage
Travelodge's Customer Loyalty score was rated 40% by customers who have used Travelodge's products/services for Less than 1 Year.
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Travelodge Customer Loyalty vs. Competitors
Compared to its competitors, Travelodge's Customer Loyalty score is rated right above Ibis Technology, and is preceded by Holiday Inn.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Holiday Inn | 70% |
| Travelodge | 63% |
| Ibis Technology | N/A |
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Travelodge Product Quality
2.8/5
Travelodge has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Travelodge Product Information
Travelodge’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.travelodge.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Travel
Quick Insights into Travelodge Product Quality
Travelodge's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Travelodge Product Quality the Highest
Ranked Travelodge Product Quality the Lowest
Travelodge Product Quality Score by Gender
Male customers rated Travelodge's Product Quality score 1.9 stars higher than Female customers.
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Male
4.2/5
Female
2.3/5
Travelodge Product Quality Score by Ethnicity
Travelodge's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Travelodge Product Quality Score by Age
Travelodge's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Travelodge Product Quality Score by Usage
Travelodge's Product Quality score was rated 2.6 stars by customers who have used Travelodge's products/services for Less than 1 Year.
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Travelodge Product Quality vs. Competitors
Compared to its competitors, Travelodge's Product Quality score is rated right above Holiday Inn, and is preceded by Ibis Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ibis Technology | 4/5 |
| Travelodge | 2.8/5 |
| Holiday Inn | 2.6/5 |
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Travelodge Pricing
Travelodge ROI & Value For Money
2.7/5
Travelodge has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Travelodge ROI
Travelodge's ROI score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Travelodge ROI the Highest
Ranked Travelodge ROI the Lowest
Travelodge ROI Score by Gender
Male customers rated Travelodge's ROI score 1.6 stars higher than Female customers.
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Male
3.7/5
Female
2.1/5
Travelodge ROI Score by Ethnicity
Travelodge's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Travelodge ROI Score by Age
Travelodge's ROI score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Travelodge ROI Score by Usage
Travelodge's ROI score was rated 2.1 stars by customers who have used Travelodge's products/services for Less than 1 Year.
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Travelodge Pricing vs. Competitors
Compared to its competitors, Travelodge's ROI score is rated right above Holiday Inn.
| COMPANY | Pricing Score | |
|---|---|---|
| Travelodge | 2.7/5 |
| Holiday Inn | 2.5/5 |
| Ibis Technology | 2.5/5 |
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Travelodge Customer Satisfaction (CSAT)
Travelodge Customer Satisfaction (CSAT) Score
77 / 100
Travelodge has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
32%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Travelodge Customer Satisfaction
Travelodge's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Travelodge Customer Satisfaction the Highest
Ranked Travelodge Customer Satisfaction the Lowest
Travelodge Customer Satisfaction Score by Gender
Female customers rated Travelodge's Customer Satisfaction score 17 points higher than Male customers.
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83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Travelodge Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Travelodge's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Travelodge Customer Satisfaction Score by Age
Travelodge's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Travelodge Customer Satisfaction Score by Usage
Travelodge's Customer Satisfaction score was rated 67 points by customers who have used Travelodge's products/services for Less than 1 Year.
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Travelodge Customer Satisfaction vs. Competitors
Compared to its competitors, Travelodge's Customer Satisfaction score is rated right above Holiday Inn, and is preceded by Ibis Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ibis Technology | 100% |
| Travelodge | 77% |
| Holiday Inn | 40% |
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Travelodge Customer Service
2.8/5
Travelodge has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Travelodge's Customer Service
Address
Oxon Hill, MD
Website
http://www.travelodge.com/
Phone Number
403-253-7070
Quick Insights into Travelodge Customer Service
Travelodge's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Travelodge Customer Service the Highest
Ranked Travelodge Customer Service the Lowest
Travelodge Customer Service Score by Gender
Male customers rated Travelodge's Customer Service score 1.8 stars higher than Female customers.
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Male
3.9/5
Female
2.1/5
Travelodge Customer Service Score by Ethnicity
Travelodge's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Travelodge Customer Service Score by Age
Travelodge's Customer Service score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Travelodge Customer Service Score by Usage
Travelodge's Customer Service score was rated 2.3 stars by customers who have used Travelodge's products/services for Less than 1 Year.
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Travelodge Customer Service vs. Competitors
Compared to its competitors, Travelodge's Customer Service score is rated right above Holiday Inn.
| COMPANY | Customer Service Score | |
|---|---|---|
| Travelodge | 2.8/5 |
| Holiday Inn | 2.5/5 |
| Ibis Technology | 2.5/5 |
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Travelodge as an Employer
3.3/5
Travelodge has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Travelodge scored a -17 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Travelodge would recommend the brand to a friend. ENPS measures how likely Travelodge employees would recommend working at Travelodge to a friend.
Net Promoter Score
-17
NPS Score
| 31% | Promoters |
|---|---|
| 21% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 42% | Promoters |
|---|---|
| 26% | Passive |
| 32% | Detractors |
