-68
NPS
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Tri-City Medical Center
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About Tri-City Medical Center's Brand
Tri-City Medical Center is an acute-care hospital that provides robotic surgery, heart care, emergency services, and many more. Among its major competitors, Tri-City Medical Center is ranked in 2nd place for NPS while Scripps Health is 1st.
Brand at a Glance
52%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.6/5
Customer Service
Tri-City Medical Center Ranking
- #2 / 2 of its competitors
Tri-City Medical Center NPS
Tri-City Medical Center's Net Promoter Score (NPS) is a -68 with 16% Promoters, 0% Passives, and 84% Detractors. Net Promoter Score tracks whether Tri-City Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Tri-City Medical Center Overall NPS
| 16% | Promoters |
|---|---|
| 0% | Passives |
| 84% | Detractors |
Tri-City Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -71 | Oct 2021 | -71 |
Jul 2022 -77 | Jul 2022 | -77 |
Jan 2023 -80 | Jan 2023 | -80 |
May 2023 -81 | May 2023 | -81 |
Jul 2023 -83 | Jul 2023 | -83 |
Sep 2023 -85 | Sep 2023 | -85 |
Jan 2024 -85 | Jan 2024 | -85 |
May 2024 -87 | May 2024 | -87 |
Aug 2024 -87 | Aug 2024 | -87 |
Sep 2024 -77 | Sep 2024 | -77 |
Feb 2025 -77 | Feb 2025 | -77 |
Jan 2026 -69 | Jan 2026 | -69 |
How Other Brands Compare
Tri-City Medical Center is ranked second for NPS among its competitors. Scripps Health comes in first.
Tri-City Medical Center |  Scripps Health | |
| Global Ranking | #- | #692 |
| NPS | -68 | -6 |
| Valuation Updated every 24 hours for public companies | - | $1.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tri-City Medical Center NPS by Gender
Female customers rated Tri-City Medical Center's NPS 28 points higher than Male customers.
Male
-100
Tri-City Medical Center's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-72
Tri-City Medical Center's NPS was rated -72 by Female customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Tri-City Medical Center NPS by Ethnicity
Tri-City Medical Center's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -50 | Other | -50 |
Tri-City Medical Center NPS by Age
Tri-City Medical Center's NPS was rated -100 points by customers ages 46-50 on Comparably.
Tri-City Medical Center NPS by Usage
Tri-City Medical Center's NPS was rated the highest by customers who have used Tri-City Medical Center's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Over 10 Years -50 | Over 10 Years | -50 |
Tri-City Medical Center NPS vs. Competitors
Compared to its competitors, Tri-City Medical Center's NPS is rated right below Scripps Health.
| COMPANY | NPS Score | |
|---|---|---|
| Scripps Health | -6 |
| Tri-City Medical Center | -68 |
Tri-City Medical Center Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Tri-City Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tri-City Medical Center Customer Loyalty Score by Gender
Female customers rated Tri-City Medical Center's Customer Loyalty score 45% higher than Male customers.
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Male
10%
Yes
Female
55%
Yes
Tri-City Medical Center Customer Loyalty Score by Ethnicity
Tri-City Medical Center's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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46
out of 100
Caucasian
40
out of 100
Other
Tri-City Medical Center Customer Loyalty Score by Age
Tri-City Medical Center's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Tri-City Medical Center Customer Loyalty Score by Usage
Tri-City Medical Center's Customer Loyalty score was rated the highest by customers who have used Tri-City Medical Center's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Tri-City Medical Center Customer Loyalty vs. Competitors
Compared to its competitors, Tri-City Medical Center's Customer Loyalty score is rated right below Scripps Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Scripps Health | 76% |
| Tri-City Medical Center | 52% |
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Tri-City Medical Center Product Quality
2.2/5
Tri-City Medical Center has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Tri-City Medical Center Product Information
Tri-City Medical Center’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.tricitymed.org
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Hardware and Devices
Healthcare
SaaS
Quick Insights into Tri-City Medical Center Product Quality
Tri-City Medical Center's Product Quality score was rated highest by customers who have used Tri-City Medical Center's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Tri-City Medical Center Product Quality the Highest
Ranked Tri-City Medical Center Product Quality the Lowest
Tri-City Medical Center Product Quality Score by Gender
Female customers rated Tri-City Medical Center's Product Quality score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
Tri-City Medical Center Product Quality Score by Ethnicity
Tri-City Medical Center's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Tri-City Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.6 | Other | 1.6 |
Tri-City Medical Center Product Quality Score by Age
Tri-City Medical Center's Product Quality score was rated 1.5 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Tri-City Medical Center Product Quality Score by Usage
Tri-City Medical Center's Product Quality score was rated the highest by customers who have used Tri-City Medical Center's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Tri-City Medical Center Product Quality vs. Competitors
Compared to its competitors, Tri-City Medical Center's Product Quality score is rated right below Scripps Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Scripps Health | 3/5 |
| Tri-City Medical Center | 2.2/5 |
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Tri-City Medical Center Pricing
Tri-City Medical Center ROI & Value For Money
2.1/5
Tri-City Medical Center has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Tri-City Medical Center ROI
Tri-City Medical Center's ROI score was rated highest by Other customers, and rated lowest by Male customers.
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Ranked Tri-City Medical Center ROI the Highest
Ranked Tri-City Medical Center ROI the Lowest
Tri-City Medical Center ROI Score by Gender
Female customers rated Tri-City Medical Center's ROI score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
Tri-City Medical Center ROI Score by Ethnicity
Tri-City Medical Center's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Tri-City Medical Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.9 | Other | 1.9 |
Tri-City Medical Center ROI Score by Age
Tri-City Medical Center's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Tri-City Medical Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Tri-City Medical Center ROI Score by Usage
Tri-City Medical Center's ROI score was rated the highest by customers who have used Tri-City Medical Center's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Tri-City Medical Center Pricing vs. Competitors
Compared to its competitors, Tri-City Medical Center's ROI score is rated right below Scripps Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Scripps Health | 3/5 |
| Tri-City Medical Center | 2.1/5 |
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Tri-City Medical Center Customer Satisfaction (CSAT)
Tri-City Medical Center Customer Satisfaction (CSAT) Score
9 / 100
Tri-City Medical Center has an overall Customer Satisfaction score of 9 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
25%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tri-City Medical Center Customer Satisfaction
Tri-City Medical Center's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Tri-City Medical Center Customer Satisfaction the Highest
Ranked Tri-City Medical Center Customer Satisfaction the Lowest
Tri-City Medical Center Customer Satisfaction Score by Gender
Tri-City Medical Center's Customer Satisfaction score was rated 14 by Female customers on Comparably.
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14 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 43% | |
Very Dissatisfied | 29% |
Tri-City Medical Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tri-City Medical Center's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
60%
Very Dissatisfied
20%
CSAT according to Other
Tri-City Medical Center's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Tri-City Medical Center Customer Satisfaction Score by Usage
Tri-City Medical Center's Customer Satisfaction score was rated 0 points by customers who have used Tri-City Medical Center's products/services for Less than 1 Year.
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Tri-City Medical Center Customer Satisfaction vs. Competitors
Compared to its competitors, Tri-City Medical Center's Customer Satisfaction score is rated right below Scripps Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Scripps Health | 47% |
| Tri-City Medical Center | 8% |
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Tri-City Medical Center Customer Service
2.6/5
Tri-City Medical Center has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Tri-City Medical Center's Customer Service
Address
Oceanside, CA
Website
http://www.tricitymed.org
Phone Number
17609405792
Quick Insights into Tri-City Medical Center Customer Service
Tri-City Medical Center's Customer Service score was rated highest by customers who have used Tri-City Medical Center's products/services for Over 10 Years, and rated lowest by Male customers.
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Ranked Tri-City Medical Center Customer Service the Highest
Ranked Tri-City Medical Center Customer Service the Lowest
Tri-City Medical Center Customer Service Score by Gender
Female customers rated Tri-City Medical Center's Customer Service score 1.4 stars higher than Male customers.
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Male
1.5/5
Female
2.9/5
Tri-City Medical Center Customer Service Score by Ethnicity
Tri-City Medical Center's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 2 | Other | 2 |
Tri-City Medical Center Customer Service Score by Age
Tri-City Medical Center's Customer Service score was rated 2.5 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
Tri-City Medical Center Customer Service Score by Usage
Tri-City Medical Center's Customer Service score was rated the highest by customers who have used Tri-City Medical Center's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Tri-City Medical Center Customer Service vs. Competitors
Compared to its competitors, Tri-City Medical Center's Customer Service score is rated right below Scripps Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Scripps Health | 3/5 |
| Tri-City Medical Center | 2.6/5 |
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Tri-City Medical Center as an Employer
2.2/5
Tri-City Medical Center has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Tri-City Medical Center
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Tri-City Medical Center scored a -68 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Tri-City Medical Center would recommend the brand to a friend. ENPS measures how likely Tri-City Medical Center employees would recommend working at Tri-City Medical Center to a friend.
Net Promoter Score
-68
NPS Score
| 16% | Promoters |
|---|---|
| 0% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 16% | Promoters |
|---|---|
| 8% | Passive |
| 76% | Detractors |
